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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user josephn148
Florida
1 review
0 helpful votes
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May 17th, 2019

There are so many scammers on facebook with fake profiles. A woman messaged me on facebook and we got talking, she asked if I had hangout and told me it's better to chat there. We got talking, exchanged numbers and was so fond of each other. 2 weeks later she started asking for money, I believed the reason why she wanted the money then sent to her, A week later another reason why she needed another money and she kept asking until I became suspicious and had to do some investigations about her. I hired a private investigator who deals with recovery of scammed money who found out she wasn't real and was faking to be who she claimed she is. I felt stupid and told him to recover my money. He successfully recovered my money and made sure her account on facebook got deleted. We all need to be careful of the friend request we get and chat with on facebook. If anyone is in such situation and in need of a good private investigator can reach the one who helped me on: *******@gmail.com, his name is Wesley Page.

Date of experience: May 17, 2019

Thumbnail of user egbej
Thailand
2 reviews
106 helpful votes
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January 23rd, 2016

I order some product from wish I was told the product will arrive in 17- 27 days... my patience is running out what do you advice... waiting

Date of experience: January 23, 2016

Thumbnail of user muhammadw26
Pakistan
5 reviews
6 helpful votes
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March 19th, 2020

Most people today have a personal Facebook account, and it only makes sense to allow users to leave their review of a business on the same platform.

Date of experience: March 19, 2020

Thumbnail of user ahmadr46
Florida
1 review
1 helpful vote
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May 17th, 2021

Face book should have not sided with any nations or religious groups, Facebook should be equal to all users.

Date of experience: May 17, 2021

Thumbnail of user kimd618
Texas
1 review
0 helpful votes
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March 11th, 2021

Great business, I will definitely be back in touch with them if I need anything else from there company..

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2021

Thumbnail of user zane
New Zealand
13 reviews
31 helpful votes
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March 17th, 2021

I recommend you never trust Facebook with your personal information, extremely mistrustful and dictatorial. In its policy's and actions.

Date of experience: March 17, 2021

Thumbnail of user jesreelb
Serbia
1 review
0 helpful votes
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July 23rd, 2021

The books are in good condition and I will order again. Thank you so much!
They are highly affordable.

Date of experience: July 23, 2021

Thumbnail of user alecd21
California
3 reviews
71 helpful votes
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January 17th, 2022

I posted a thread on facebook on 4 November 2021 referencing articles from mainstream sources that warned of the dangers of the COVID19 "vaccine."

Facebook claims to be a "neutral platform" where everyone can publicly express their concerns. Too many people believe that claim. In reality, facebook is a propaganda machine of the corrupt political elite to try to keep that elite in power.

Facebook censored my thread there on 10 January 2022, two months after it was first posted, and just when it was starting to get exposure and when it started including references from government websites that directly contradict the government's fraudulent claims of COVID19 being a "pandemic." Facebook can't claim it only became aware of my thread on 10 January 2022 since, within 3 days of my having originally posted my thread there, facebook pasted the following sticky on it: "Visit the COVID-19 Information Center for vaccine resources."

Facebook's censorship tactics are far more deceitful than even twitter's, since twitter flat out censor's you whereas facebook censors you only when your posts gain awareness, the obvious intent of that being to dupe people at first sight into falsely and dangerously believing that "facebook is an open and neutral platform." Facebook needs to lose its Section 230 shield so it can be sued as a publisher and held accountable for its censorship. It's obviously not the "neutral platform" that Section 230 requires.

Further details are at: http://themanwithyourplan.com/users/bankfrauddetails/documents/socialism-communism-exposed/COVID19/thread1/main.shtml

Tip for consumers:
Like the MSM, facebook can't be trusted.

Products used:
No products for sale. This is a social media site.

Service
Value
Quality

Date of experience: January 17, 2022

Thumbnail of user katelynp61
California
1 review
1 helpful vote
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May 18th, 2023

Your phone number don't work. Never does. Your not available never. Your email don't even work never calls back or emails you guys don't. You let stalkers online such as katelynn michelle fultz. Let Ohio people on there and never take their profile down like Katelynn. Help center don't work either never works tried it and you all don't do your part on your end. Because if you did her account the biggest poser and stalker who created fake accounts and fake pages of me and doesn't want to say sorry for it or take accountable, but threaten to call the cops enough to take her account down, and Amanda Webb. You won't. Not doing your job. Let stalkers and harasser continue. Never banned them. Still let them blackmail. Still don't do $#*! about it. Still let victims be attacked. Same with celebrities too. You think this is fair. Its not. The fact that you Facebook also take her side as well. When she lies so bad then gaslights then flips the story around making herself look like the good gut same with Amanda webb. This is not right but you won't take accountability to take their profile down. So for that while not doing your job right. I'm out. You lost a costumer. Failing peoples lives Facebook goodbye good riddance.

Tip for consumers:
Absolutely trash services ✔️

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2023

Thumbnail of user aseelf
New York
3 reviews
0 helpful votes
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November 3rd, 2020

It's my first social media although is old but for me its gold and i can do many things in it without feeling for the time

Date of experience: November 3, 2020

Thumbnail of user markj548
Canada
7 reviews
11 helpful votes
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November 11th, 2020

I joined Facebook back in June/July of this year 2020. I joined to simply share photographs with family & friends. I never posted a single item to my timeline and my Facebook page was public. After 20+ hours of posting and archiving photographs to my albums section, my account was randomly disabled after only 3-4 weeks of being a member. I was asked to verify my account and uploaded a picture of my face to do so. My account was not reactivated. I challenged this decision and was asked to verify my account again. This time I uploaded a scan of my active vehicle license. Again, my account was not reactivated and this time it was permanently disabled. I tried to contact Facebook's customer service but soon realized, Facebook does not offer customer service. I can not think of any LEGITIMATE business, that does not offer customer service. Especially one with revenue in the billions. By failing to provide customer service Facebook eliminates any and all accountability for their actions. Clearly Facebook does not care about their site patrons and only exists to further their private agenda/s. I am not surprised however, since Facebook was built on the lies, deceit and treachery of Mark Zuckerberg...

Date of experience: November 11, 2020

Thumbnail of user zachp149
Netherlands
1 review
0 helpful votes
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August 25th, 2022

It's be easier to ask me what good are the good features of fb. Everything is awful! Haven't used it in 3-5 years. Rest in pieces!

Date of experience: August 25, 2022

Thumbnail of user normanb133
GB
2 reviews
3 helpful votes
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May 14th, 2020

May I say that since I discovered this company about 12 months ago. I have been very lucky to obtain a lot of excellent buys.[ *******@aol.co]

Date of experience: May 14, 2020

Thumbnail of user christiant
Kentucky
6 reviews
34 helpful votes
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June 7th, 2010

Facebook. Facebook. Facebook.

Facebook started as a very exclusive club limited to college kids; now, the social site is open to all (though users must be at least 13 years old to join). Once a member, you can choose to join one or more "networks" -- a constellation of people at your school, your job, or in your region. When you join a network, others in that network can read your profile if you want them to. You can join "groups" that form around a common interest, like a band or a hobby. Users create profiles of themselves: interests, schools attended, political views, and more. You can choose to let only your friends (or certain friends) see your profile, allow only people in your networks to view it, or opt to have no limits at all. Users post photos to their online albums, send messages to one another, scribble notes on each other's "walls," and send "gifts" (icons that cost $1 after the first free one). There's also "The Marketplace," which allows members to post and search classifieds. An IM function is coming soon.

Facebook is a great place for keeping in touch with friends and making new ones. The interface is bright and inviting and makes it a snap to share thoughts, photos, links, videos and more in a constantly updated news feed. As with any open social networking site, kids can easily lie about their ages to join Facebook -- and then post dodgy stuff that could haunt them later. The good news is Facebook's new safeguard for minors, which at least blocks kids' posts from showing up on the Internet. On the downside, Facebook now makes more of a user's profile info publicly available. It's up to users to painstakingly tweak settings to hide this info.

Date of experience: June 7, 2010

Thumbnail of user sarar297
Italy
1 review
0 helpful votes
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December 1st, 2020

Rhey wrote me me invalid cardiopatica, hearing loss. You seems you canymt use Facebook and insta. Users first asked me about project never ecpkrained than insulted me

Date of experience: December 1, 2020

Thumbnail of user yeahr6
Illinois
1 review
1 helpful vote
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July 24th, 2020

Compromised AGAIN! I'M DONE! Security? Where! Even with friends and photos locked out! They need better security techs

Date of experience: July 24, 2020

Thumbnail of user darrent5
Texas
4 reviews
9 helpful votes
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August 29th, 2013

Great way to stay in touch with friends... but they are starting to do some sketchy privacy things...

Date of experience: August 29, 2013

Thumbnail of user ggg11
New Mexico
1 review
6 helpful votes
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March 30th, 2019

The title should say it all. Zuckerberg is an elitist, opportunist, UNT. This hypocritical organization needs to be kicked to the curb for its utter FAILURES and flagrant, unapologetic COMMERICALISM. FUCH THE ZUCH and his minions.

Date of experience: March 30, 2019

Thumbnail of user julietb36
GB
1 review
0 helpful votes
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July 16th, 2021

Excellent service. Prompt reply to messages. Polite and professional. Left the area clean and tidy. Would highly recommend

Products used:
Tree felling

Service
Value

Date of experience: July 16, 2021

Thumbnail of user goodwinj
Israel
8 reviews
27 helpful votes
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March 7th, 2011

Pros:
1. Fun and interactive
2. Easy interface
3. First of its kind - original

Cons:
1. Server often too slow, errors
2. Major privacy issues

Date of experience: March 7, 2011

Thumbnail of user shariqs
Pakistan
5 reviews
1 helpful vote
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June 2nd, 2019

Well facebook was pretty popular back in days i used it mostly for gaming but now it is not in the competition like before anymore

Date of experience: June 2, 2019

Thumbnail of user ferdyc1
Kenya
2 reviews
32 helpful votes
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October 6th, 2019

The user experience is a bit complicated for me when it goes beyond just linking and communicating with friends. It is helpful in networking though.

Date of experience: October 6, 2019

Thumbnail of user kathyk716
Oklahoma
4 reviews
4 helpful votes
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August 13th, 2021

This is a bad idea all around. I would like to see some information verification. I even tried their dating and that was a joke.

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Value
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Quality

Date of experience: August 13, 2021

Thumbnail of user olivero11
Denmark
4 reviews
3 helpful votes
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March 1st, 2017

We have a little history together. On good and bad. Love you almost as much as i love Twitter. Because your support sucks banana a**.

Service
Value
Returns
Quality

Date of experience: March 1, 2017

Thumbnail of user peterl99
Germany
69 reviews
484 helpful votes
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October 27th, 2015

Well, Facebook used to be and still is part of my everyday life. Still, I feel that it gets worse instead of better every year.

Date of experience: October 27, 2015

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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