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Overview

Facebook has a rating of 2.2 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 490th among Social Network sites.

  • Service
    390
  • Value
    357
  • Shipping
    234
  • Returns
    218
  • Quality
    332

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.8%
Positive
11
Neutral
1
Negative
29
View ratings trends
519
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How would you rate Facebook?
Top Positive Review

“Neutral - Outdated Interface”

Bruce J.
6/10/24

The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh. I'm always a little worried about my privacy on Facebook. There have been a lot of data breaches and privacy scandals in the past, which makes me hesitate to share too much personal information.

Date of experience: 6/10/24
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Top Critical Review

“Groups”

Lottie H.
10/27/24

Facebook groups should never exist the algorithm is terrible and people downgrade others in some of the groups and get away with it. Facebook doesn't do anything about scam, spam and hackers but if a user post something facebook dislikes they get restricted. Facebook used to be a good way to connect with others but many misuse the platform

Date of experience: 10/27/24
See critical reviews

Reviews (1,670)

Rating

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Other

Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user rebeccar1773
Arizona
1 review
1 helpful vote
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March 29th, 2023

They monitor your data, connect to your home wifi, sells your personal info, and it decides what you get to see! Bad business!

Date of experience: March 29, 2023

Thumbnail of user protyoyb
India
2 reviews
0 helpful votes
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February 22nd, 2021

Facebook is a great social media site but it needs to change its privacy policy and give more importance to its users privacy

Quality

Date of experience: February 20, 2021

Thumbnail of user favouro3
Switzerland
3 reviews
0 helpful votes
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September 16th, 2021

Very lovely app. You can meet new friends and communicate with friends, family members and loved ones on this app. I'll definitely recommend.

Date of experience: September 16, 2021

Thumbnail of user dorothyo624
New Jersey
2 reviews
1 helpful vote
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July 28th, 2022

I remember seeing these plate names when i was young. I love my pieces name plate and D with a Crown. Great job

Date of experience: July 28, 2022

Thumbnail of user dwaynes109
New York
1 review
0 helpful votes
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December 4th, 2021

Democrat run like the others. Only see what Facebook wants you to see. Dropped them all.
It's all bs just like news media.

Date of experience: December 4, 2021

Thumbnail of user terrif179
Wisconsin
1 review
0 helpful votes
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June 28th, 2022

Facebook is a TERRIBLE app now! They can't distinguish the difference between a joke and reality and they restrict and/or ban your account for posts or comments while not allowing you to properly dispute the actions! I'm African American and I can tell that there are not many People like me that work in this particular department because there are phrases that we say in our culture that people may take the wrong way because they do not understand the phrase. If there were more BIPOC in whatever the department is that bans and restricts accounts, this would not be an issue. I got restricted for sharing "false information" about the Uvalde shooting which was a COMPILATION OF VIDEOS the PARENTS and NEWS MEDIA posted! I got restricted for sharing a video of a fight but the message was basically that the world would rather see more fighting than killing people because fighting is inevitable but killing is not (which is semi understandable but I don't think my account should've been restricted for it, just have the video removed). The video was maybe 45–to seconds and the men shook hands after and left. I got restricted for posting a video of a grandmother checking her grandsons diaper after leaving the sitters. The grandmother basically said it's necessary to do this because someone could be SA'ing your child and you have to be cautious. All of the videos I shared were not reported and are still able to be viewed, but my account is restricted. I believe the investigation into these thing need to be more thorough because Facebook is really on my last nerve.

Tip for consumers:
Make sure that you always post nice, happy things with no real message because they will censor you if you speak your mind or say something they don’t understand fully. You also won’t be able to appeal their decision because they won’t always give you the option and uses Covid as the excuse why they can’t respond.

Products used:
None

Service
Value
Quality

Date of experience: June 28, 2022

Thumbnail of user madeleineb8
Florida
2 reviews
11 helpful votes
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April 8th, 2016

I am facing many issues and its more than one week they did not solve those issues. I do not know what they are really doing.

Service
Value
Shipping
Returns
Quality

Date of experience: April 8, 2016

Thumbnail of user hans13
Maryland
1 review
2 helpful votes
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June 24th, 2019

They never said when they'd send my stuff, and guess what they never did. And they don't respond to anything on FB. $125 down the drain.

Date of experience: June 24, 2019

Thumbnail of user meghas16
India
2 reviews
5 helpful votes
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February 26th, 2019

My experience is good and I really enjoy it and I would recommend this to anyone. The app is little heavy for my phone. But I use their website.

Tip for consumers:
use daily spending limit to avoid huge fees for your facebook ads

Products used:
facebook ads

Value
Quality

Date of experience: February 26, 2019

Thumbnail of user stevep1100
Oregon
1 review
0 helpful votes
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August 25th, 2021

Bought some socks from Compression Socks World on 3/18/21 returned 4/21/21 multiple texts, no funds.

Tip for consumers:
STAY AWAY FROM THIS COMPANY NO CUSTOMER SERVICE. !!!!!!!!!!!!SCAM!!!!!!!!!!!!!!!!!!!

Products used:
I ordered compression socks the sizing from the company was to small, I called the company and got the return process started, the socks were returned and I got a receipt of the return. SO I have no socks and no refund.

Service
Value
Shipping
Returns
Quality

Date of experience: August 25, 2021

Thumbnail of user redjdc
Colorado
2 reviews
9 helpful votes
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July 21st, 2023

They try to control everything you say and do while allowing hackers, fake profiles and bots to flourish.

Service
Value
Shipping
Returns
Quality

Date of experience: July 21, 2023

Thumbnail of user karenp1088
South Carolina
1 review
0 helpful votes
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November 13th, 2020

Facebook is no longer a social platform. It is a left-wing censorship machine and I have had enough.

Date of experience: November 13, 2020

Thumbnail of user emilys40
India
2 reviews
7 helpful votes
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August 14th, 2014

The solution provided for finance assignment is so simple and descriptive that I really appreciate your work, thanks for your vivid work.

Date of experience: August 14, 2014

Thumbnail of user henryi9
Florida
3 reviews
2 helpful votes
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September 17th, 2018

New algorithms just suck. You don't see posts of your friends in the feed, instead you see a ton of commercial ads!

Date of experience: September 17, 2018

Thumbnail of user afifaj
Morocco
1 review
0 helpful votes
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May 22nd, 2021

Whoever wants to have a monthly income must register with an international company, and any company that wants to join is welcome.

Tip for consumers:
Network Marketing

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2021

Thumbnail of user georgeannab3
Arizona
1 review
2 helpful votes
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March 31st, 2019

My significant other (Steven) and I went to Show Low, Ford. We were looking at a used car and found what we wanted. About 45 min later they had us and another family fighting over the same vehicle and did not hide the fact they were trying to sell car the care out from under us.
They tried to give us a 2018 Eco-sport we did not like it. We told them we want the car we looked at.
The manager said (To Steven Face),
"It is a matter of who was willing to give more money at this point."
We offered $5,000 CASH DOWN.
I have had Fords since I was 19.3 generations of loyalty Ford, Mercury and Lincoln members yet they treat us like we are scum of the earth and was NOTHING to them besides a bag full of money.
(Yeap, this proves Money is the root of ALL evil)
In Addition, I have EXTRAORDINARY credit with Ford Motor Company, been buying from Ford since I was 19 and they treat their loyal customers this way. If they are going to treat a loyal member of the Ford family this way, just imagine what they will do to other people.
We never got the car we walked out of the dealership. They took Steven's Key to my 2015 Ford Fiesta just so they could hold us there. When I said I had it, Steven walked into the office and grabbed his key and they tried to stop him from taking his key to OUR CAR back and we left.
Complete Disrespect and Unprofessionalism I have ever dealt with from any dealer I have ever walked into my whole 45 years on this planet.

Date of experience: March 31, 2019

Thumbnail of user guidet
California
2 reviews
0 helpful votes
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September 18th, 2012

The website is ranking No. 1 social website in the planet, even do not me say too much, strong strong suggest you link it and support the website.

Date of experience: September 18, 2012

Thumbnail of user nadiah48
AE
1 review
0 helpful votes
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January 20th, 2021

Excellent services very quick & fast they are very transparent we loved it & enjoying the services i recommend everyone to use Mr. Insta services

Date of experience: January 19, 2021

Thumbnail of user jackd297
China
1 review
0 helpful votes
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April 21st, 2019

There are many people and news from all over the world, learn many things and make friends with people from other countries is so cool

Date of experience: April 21, 2019

Thumbnail of user bettyb91
New Mexico
2 reviews
0 helpful votes
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July 6th, 2017

Thank you for your prompt and excellent customer service! Victor was polite and attended exactly to my needs for my account.

Date of experience: July 6, 2017

Thumbnail of user jamesd277
Mexico
2 reviews
1 helpful vote
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December 20th, 2016

This is a nice app to make publicity, because you can do a little of comedy and bussines with this app.

Date of experience: December 19, 2016

Thumbnail of user liawj
Malaysia
4 reviews
0 helpful votes
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August 19th, 2019

I use Facebook everyday and the news and information that I gotten from the social media site is just so amazing.

Date of experience: August 19, 2019

Thumbnail of user lindaw4
Texas
2 reviews
4 helpful votes
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June 7th, 2010

If you are into social networking, run as fast as you can from Livehealthclub.com and join Facebook.

Date of experience: June 7, 2010

Thumbnail of user meganl11
GB
4 reviews
7 helpful votes
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January 3rd, 2014

I love Facebook its a free way to keep in touch with friends and family and I use it daily. I would recommend facebook

Date of experience: January 3, 2014

Thumbnail of user krishnam20
India
2 reviews
1 helpful vote
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December 25th, 2018

Love to shopping from there. Quality is amazing. Very fashion conscious. Love them. Really it is good.

Date of experience: December 24, 2018

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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