Fairweather.ca

I ordered a couple of dresses from them. When I received the order I noticed one of the dress was much smaller.
Several sizes smaller is my guess. The tag showed the size I ordered but the dress looked so small I thought it looked like a child garment.
I sent messages to inquire about a return. I only received automated replies. No human being has reached out to me.
I can return the dress, at my own expense. Which I am not likely to do because, this is not my mistake. It's theirs. Otherwise, I could return it in stores. But the closest store is in Ontario and I live in Quebec. Therefore, I am stucked with a dress I can't possibly wear and a company that clearly doesn't care for it's customers. Yes, they have lovely stuff. But other stores do too and they have much better customer service and People, living and breathing, you can inform of what went wrong. The company would also do well to update their return policies, especially if they're going to do ebusiness with provinces where there are no stores.
Fairweather, I have loved your merch for a few years now but this has been a frustrating/disgusting experience, that I am unlikely to renew.
So long!