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Michigan
1 review
9 helpful votes
Follow Tracy R.
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I was scammed by fanduel
I put 25 dollars down using my friends credit card it's been a week here's it's a big game and I can't bet on the game because they suspended my account for really no explanation
I will be writing the government
They need to be stopped ripping people off and trying to keep their money and winnings
With no good explanation but wants to get into my personal business WRONG WAY
Shame on you fanduel

Date of experience: January 28, 2024
New York
1 review
0 helpful votes
Follow Kareem M.
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FanDuel is $#*!ing rigged
November 26, 2022

How are you not responsible for putting wrong scores up… this sounds sketchy you put the live score up but it's not ya fault if it's wrong this site is bull$#*! stay off it

Date of experience: November 26, 2022
Maryland
1 review
1 helpful vote
Follow Dre F.
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I never seen dealer with 10 showing 9 out of ten times, they barely let you win a hand. It's so obvious. I won't recommend playing this... I HOPE THEY GET EXPOSE ONE DAY... THEY REALLY SCAMIN US OUT OUR MONEY WITHOUT A FAIR CHANCE

Date of experience: January 29, 2023
Virginia
1 review
1 helpful vote
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Go to Bet365
September 28, 2023

Fandual sucks. Horrible. They suspended my account for unknown reasons 6 times before I could place my first wager. They said it was because I used a different person's card(my wife) then they proceed to tell me that I can't share cards and it is illegal. So then I say ok and deposit off my card. First they suspended my account again for putting in the wrong ccv # once. When I got it back active my deposit went through and you guessed it...immediately my account was suspended. It was so terrible I never placed a wager. I told them to give me my money back and cancel my account. And don't try to chat with customer service. They know nothing about your account and can't help you in any way. No. You have to WAIT for literally weeks to hear from the "account team" over email because fandual doesn't even have a phone line to call customer service. Long story short fandual is the most unprofessional book out there. They are snakes. If you want a wonderful experience with a book based in US and you can get in touch with ON THE PHONE or chatting in less than 5 minutes go to Bet365. They are absolutely awesome. Bet365. The picture below is what they sent after I told them my wife and I share a bank account and that's who's card I used and they made me send picture of her holding the card with a piece of paper with today's date on it.

Date of experience: September 28, 2023
Michigan
1 review
1 helpful vote
Follow rich b.
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Hello. I take it no reply means that fanduel has no intentions on making this whole.so with that conclusion let me tell you my intentions and I hope you forward this to your supervisors.i have a social media fan base that just reached 18.5 million followers with a click of a button I promise you when they spread the review I am going to leave about your dishonest practices it will trickle down and it won't be good. Let me be clear the amount of money that I was cheated out of is penny's it don't mean nothing to me so it kinda starts like this 18.5 mill will reach estimated 30 mill. 30 will reach 45 mill and so on and on. And I will make this happen every weak. O ya if your company believes that negative advertisement is better then no advertisement and that it is free well there wrong when it comes to gaming go ahead look up the stats. Ps I love America I can spread my opinion to the whole world I love it And by no means is this malicious I will simply state facts This is not a rant It's not about the money It's my review and my opinion thank you have a nice day

Date of experience: November 4, 2023
Connecticut
2 reviews
2 helpful votes
Follow Daniel G.
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Fanduel refuses to investigate. Suspended my account and stole my $155 and has yet to give it back. No customer service at all. Do not even open an account with this organization

Date of experience: April 22, 2021
Arizona
1 review
3 helpful votes
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Live Chat Issues
September 26, 2021

This is the worst site to try to speak with a live person to get your issued talked about, let alone taken care of. I won't deal with them again. In simple terms I will tell them to FO...

Date of experience: September 26, 2021
Florida
1 review
0 helpful votes
Follow James H.
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I openes a Fan Duel account 3 weeks ago the same day i put money on my accout lost a few bets than won one & than tryes to pull so.e off out my account placed another bet won again a few days later im locked out my account my money never hit my bank than i keep trying to contact someone every day since and nothing im tild someone will contact you in 24 hours and no body ever contacts me.Im sooo pissed ive necer won anything in my life now i do and they wont pay me.It aint right..

Date of experience: November 18, 2022
Maryland
1 review
1 helpful vote
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You never win!
May 2, 2023

I have been playing for months. When I first started I won good money and they would give me bonuses once in a while. NOT SO MUCH ANYMORE IIT IS AS IF THE GAME BONUSES ARE SET FOR YOU NOT TO MAKE IT.ODDS ARE NOT IN YOUR FAVOR EVEN A LITTLE BIT. II HAVE ALWAYS BEEN LUCKY AND WIN AT MANY CASINOS. THIS IS VERY FRUSTRATING AND YOU CANT TALK TO A HUMAN AT ALL.

Date of experience: May 2, 2023
Maryland
1 review
0 helpful votes
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Run
December 15, 2022

Terrible app created a login and could never long in again. Sent password reset to email says sent never sends email. Customer service is a complete joke. Glad I did not deposit money and information

Date of experience: December 15, 2022
Connecticut
1 review
1 helpful vote
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Can't keep score
October 13, 2020

It's been 4 days and still haven't gave me money or added up the scores. Going to try draft kings. FanDuel has been messing up big time and I wouldn't bet a lot of money!

Date of experience: October 13, 2020
Illinois
1 review
1 helpful vote
Follow Matthew B.
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Wasn't sure if there were even bonus games on their slots cause they never came up. Never remember losing streaks that even come close to the ones on FanDuel. It should be against the law

Date of experience: February 15, 2023
Virginia
1 review
1 helpful vote
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Rip off
August 20, 2023

Had 5 $10 withdrawals from my bank account in the same day that wasn't from me, talked to 5 different agents in a span of two weeks just to hit receive my $50 back. Nothing but a scam!

Date of experience: August 20, 2023
Texas
1 review
1 helpful vote
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No response.
October 3, 2023

Sent all information that was needed to take suspension off my account. H as he yet to get a response. It's been over a month and my account is still suspended.

Date of experience: October 3, 2023
Pennsylvania
1 review
0 helpful votes
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Promo Scam
February 14, 2022

I signed up only because they were running a promo for the Superbowl. First bet $5 and a $280 payout for picking the game winner... guess what? I got paid the $2.77 for picking the Rams. What a joke!

Date of experience: February 14, 2022
Massachusetts
1 review
0 helpful votes
Follow MARTIN B.
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I have been locked out of my account for four months,. When emailing them (they have no customer number to call them) I have been giving the same story. They locked my account because "THEY" suspected someone hacked and used my sports book account. I do not have a Sports book account, I only have a fantasy account. I have been begging them to just close my account and let me take my money out and spend it with a refutable site. I can really care less about the money, but the principal and the lack of service STAY AWAY FROM THIS SITE

Date of experience: July 21, 2021
Pennsylvania
1 review
0 helpful votes
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Fraudulent.
December 7, 2021

These FanDuel app is the way to take ppl money.if they win big they will automatically make u fold.so plz don't play online FanDuel casino or sports. They are fraud.

Date of experience: December 7, 2021
Virginia
1 review
0 helpful votes
Follow shervin k.
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I never received they money that I won
Liars and cheaters, nobody answers no customer service,I bet money with their offer of put 5 dollars get free betting for 200 hundred and I did win and withdraw the money it's been there weeks
No money received

Date of experience: December 25, 2022
New York
1 review
1 helpful vote
Follow Michael C.
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Just like every other online casino whenever you're actually winning you get a Geo location error even though you haven't left the spot you've been in better yet you get an inactivity error when you're in the middle of spinning the slots, I have a full screen recorded video of them cheating me, and then I filed a complaint with the proof and they said to me well you switch from cellular data to Wi-Fi at 2:03 I was in the middle of playing so this did not happen and that was the answer for kicking me out of a site when I was winning. But if you're losing this never happens, they'll take your money all day long. There's not a Geo location error there's no inactivity error nothing just take your money and nothing ever happens but God forbid let you be winning you're getting kicked out of the game every five seconds and then all of a sudden you don't win anything but yeah, they deny this I already made a complaint filed a complaint with the gaming board. Nothing will probably happen like usual, I don't recommend any online casino or any casino

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
Follow Rick S.
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Signed up with FanDuel through a friend referral and placed a deposit
FanDuel suspended my account right after I signed up
Got an email saying the accounts team will contact me via email within 24 hours
12 days later I have heard absolutely nothing from anyone from FanDuel
When you contact customer service
Which is the only way you can contact them
They tell me they cannot access my account and cannot do anything for me
NOTHING

They do say ….
The accounts team will contact you by email
"Have a good day"
This is the fourth betting site I've signed up for and have never had to wait more the 24hrs to hear from a site regarding any issue

Date of experience: December 2, 2022

Overview

FanDuel has a rating of 1.4 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136