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How would you rate FanDuel?
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New Jersey
3 reviews
10 helpful votes
Follow Cathy P.
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Cut me off when I was winning no tech problems when I was losing promised 150 bonus dollars with a five dollar bet let the time expire never got bonus dollars time expired still have tech problems never fixed SCAM TIP O FF! Too 700 hundred dollars from me!

Date of experience: January 29, 2024
Michigan
1 review
1 helpful vote
Follow Andrea R.
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Fan Dual customer service sucks. It's been a week since I've been trying to get a hold of someone and nothing. Don't play Cash Eruption or 5x Ultimate video poker. In 1 week I played cash eruption and 5x got 3 cash eruptions and only 4 four of kinds in a week. It's like putting your money through a shredder. DONT PLAY ON THERE CASINO YOUR JUST THROWING AWAY MONEY. GOING TO DRAFTKINGS BECAUSE FAN DUALS CUSTOMER SERVICE SUCKS AND THERE CASINO.

Date of experience: August 1, 2023
Washington
1 review
0 helpful votes
Follow Davon B.
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No pay out
January 21, 2024

It was my first time playing.placed a bet an the team I betted on won but not me…talked to customer service an they said…we are sorry will make a note cool make a note cause I won't play anymore

Date of experience: January 21, 2024
Ohio
1 review
0 helpful votes
Follow Nicholas S.
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Cash out option
September 11, 2023

They block you from cashing out, I won 867.65 on a 12 game parlay, I tried cashing out early which would of saved them 600 dollars, but they wanted to be greedy. Keep the cash out option open

Date of experience: September 9, 2023
New Hampshire
1 review
0 helpful votes
Follow Kimberly C.
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HUGE WIN NO PAYOUT.
October 26, 2022

1.8 stars is too much for this app. I won $100,000 & DID NOT GET PAID.
"It was a demo spin right" LOL
As we all know we cannot even play demo on fanduel only draftkings but OK fanduel
Funny i cannot upload the screenshots of the win since you only allow 5M when normal photos start at 7.2M weird again

This app is a huge scam. Save your money the support sucks and they will come up with ANY excuse not to pay.

Spent $50 for 15 extra spins 6 additional rows
Refuses to pay out.

To put the cherry on top, i have not won a single spin or free spins or bonus game since august ( the month of the investigation)
The app is complete rigged its noticed when i spin it takes 25 seconds to actually stop.

SAVE YOUR MONEY SAVE YOUR MONEY OR GO PLAY ON DRAFTKINGS AT LEAST THE SUPPORT IS FAIR & THEY DO PAY OUT WHEN YOU WIN!@ KIMBERLY COTTRELL

Date of experience: October 26, 2022
Michigan
1 review
0 helpful votes
Follow RICHARD S.
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WOW... What a Bait and Switch Operation they have going here...

BEWARE x 1000 of the Scam Online " $1000 Risk Free " Promotion.

It took their Criminal Minds to come up with this angle...

I give them credit for their ingenius Thievery!

They advertise they give you a $1000 Back if you lose your first Wager...

And here is the sly kicker...

They ADD a small amount into your newly opened account. That is not real cash

But merely a Free Play Bonus...

And then when u deposit say the $1000 and play the bonus amount. They renege on the

$1000 Credit if you Lose as they say you wagered the bonus money First!

Beautiful... BUT Legally they are bound... as they say on their website

"That means you will receive up to $1000 refund if you lose your first REAL MONEY

WAGER..."

the bonus Freeplay is obviously NOT REAL MONEY... but they will try as best they can to wiggle out of their contractual obligation...

Complaints are pending with the State Of Michigan Gaming Control. As of 1/27/2021

Date of experience: January 27, 2021
Pennsylvania
1 review
0 helpful votes
Follow Cindy R.
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Casino
November 25, 2022

FanDuel casino is not great but the sportsbook is a good product. Thecasino gives bonuses but never wins, in my opinion and i have played enough to rate it.

Date of experience: November 23, 2022
Michigan
1 review
4 helpful votes
Follow John I.
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Beware! Don't play fanduel casino. They get 20 or face card 9 out 10 times. I've played blackjack for 36 years and no casino does this. Don't play fanduel. They should be banned

Date of experience: December 9, 2021
California
1 review
1 helpful vote
Follow Sam M.
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I recently played FanDuel's 444K Monday NBA Clutch Shot game fantasy game where I entered the contest just prior to the 4:00 p.m. time frame and thought everything was a go. Fifteen minutes later apparently there was a player that was scratched from my entry and then before the tip off I tried to replace him with another player. FanDuel's site did not allow me to switch him out so I received zero points for their error. Unfortunately for me all other players did extremely well and this error on the part of FanDuel prevented me from receiving any money. A very rude customer service representative refused to assist me and told me I should have contacted them prior to tip off. First of all if I sent an email they would have never gotten back to me. Second there is no way you can get through via phone or any other means when the game is ready to start. The representative had the nerve to blame me and also when I checked there were over 3K other entries and were affected by the same problem I had with the same player. An absolute terrible customer service experience. Do not use this site if you think you will ever need customer service!

Date of experience: March 24, 2021
Virginia
1 review
0 helpful votes
Follow Jeffrey D.
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Fanduel sports bet app is the worst period. They will not let u cancel bet when a fight or team is not playing they make u wait 48hr to cancel bet and will keep ur money if other parts or parlay start. If u win u do not win but if u lose u lose ur money even tho the main part of bet like uf fight is canceled they will not let u cancel bet u must wait 48hrs and if u made it a parlay u better pray ur legs hit. U won't win but u may get money back but if any part of parlay lose while u watin to cancel bet bc of canceled fight they will keep ur money this app is a scam horrible app should be shut down

Date of experience: September 9, 2022
Ohio
1 review
2 helpful votes
Follow J W.
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Fanduel DFS definite scam
June 7, 2022

I've been playing Fanduel dfs for several years now but now I'm convinced its rigged. Today (6/6/2022) I entered a snake draft competition and the first player drafted overall was José Ramirez, who was NS due to a PPD. I usually screen shot the final draft summary, but today I didn't. The postponed game between the Guardisns(Indians) vs Rangers was announced post draft and even after the start of slate. Once the 4 player competition began, I checked all competitors line-ups and no one had Ramirez. There's no late swap in a snake draft so what happened to the line-up with Ramirez? I live in Cleveland and knew bad weather was coming and PPD was impending and I remember clearly watching the draft and criticizing the player who selected José #1 overall. So it seems like when you play on Fanduel, you're not playing against actual real ppl but instead something or someone else who has the ability to alter line-ups (not talking late swap) and rig competitions in their favor. They're definitely stealing ppls money.

Date of experience: June 7, 2022
West Virginia
1 review
2 helpful votes
Follow Bobby C.
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Thieves!
May 12, 2021

I know you people read a lot of negative reviews but trust me please on this one I promise you this is the worst stealing thieving Casino website I have ever played on they have took thousands from me it is a joke it's almost laughable until you realize that your hard earned money that is they are taking it is despicable sickening it is so obvious that it is rigged I'm begging you please not to play because you are going to lose and if you do play do not bet over one dollar a spin or you will lose fast this Please play somewhere else don't give your money to the Steve's trust me when I tell you this

Date of experience: May 12, 2021
Illinois
1 review
0 helpful votes
Follow Ed L.
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Fan dual service sucks don't use them. I try reaching out to them and all it kept doing is refreshing it self. I recommend you use another betting app.

Date of experience: April 8, 2022
California
1 review
0 helpful votes
Follow Anon A.
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They are theives
October 6, 2022

Never won more than $1 in 10 years. I win $50 and it says I have to deposit first to get it. I do, it takes my $10. I pull out my $50, and I find out im suspended. Convenient right? I wasn't suspended when they took my $10. I was only suspended when I tried to withdraw my freeplay winnings. Tried to explain to customer service who conveniently didn't explain why they've stolen my money, and instead terminated chat. DO NOT GIVE THIS GARBAGE APP YOUR $$$. THEY ARE THIEVES.

Date of experience: October 6, 2022
Colorado
1 review
0 helpful votes
Follow Jesica L.
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No where to call. Online chat is shady and sketchy. They say they are investigating and getting back with you. They are not. It's a very shady company. They "loose" your money when being returned

Date of experience: March 4, 2021
California
2 reviews
1 helpful vote
Follow Nick A.
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If you shuffle like a normal dealer would and not behind the betters back it would be more settling to everyone, yall dont $#*!ing shuffle worth a $#*!!

Date of experience: January 4, 2024
New York
1 review
1 helpful vote
Follow Karina R.
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BEWARE
February 28, 2024
Updated review

They block my account and keeping my money for several days and no one is helping enough. I send all the documents I being ask and they still holding my money and keep my account locked. BEWARE.

Date of experience: February 28, 2024

Horrible
November 1, 2023
Previous review

If you want to loose your money extremely fast and play in the most cheating online casino this app is for you.

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
Follow John V.
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Unauthorized withdrawals
October 13, 2023

I have consistently deposited and made withdrawals out of my Fan Duel Sportsbook successfully until 2 weeks ago when I received a back to back emails from Fan Duel Fantasy (I do not play Fantasy) that I deposited $200.and $800. Into Fan Duel account out of my Bank account which I had never AUTHORIZED right away I tried getting into my Fan Duel account and it would not allow me I immediately contacted my Bank and they were successfully stopped the transaction I also immediately contacted the Fan Duel support team I followed the instructions on emailed documents that they needed from me and I am still getting no where not only that I received a email that a withdrawal was made out of my Fan Duel account (all the remaining balance) this happened after the Fan Duel team responded that they had to close my Fan Duel account because of Suspicious issues Also the communication is very unreliable I am VERY DISAPPOINTED with this Fan Duel Sports Site!

Date of experience: October 13, 2023
Massachusetts
1 review
0 helpful votes
Follow CrustySock P.
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Fanduel One Year Ban…
September 19, 2023

I received a one year ban on Fanduel, bc in the live dealer baccarat chat, I was talking to a friendly dealer that I converse with as I gamble. I stated that since he went on break, I lost $2300. (Needless to say I was up approximately $7,000 in that session)
A nosey dealer apparently bored later in the shift, was reading my conversation(one sided it should be noted, as dealers talk and they do not text) and flagged me for a gambling problem.
It's amazing and baffling to me as a bored, minimum wage earning nosey dealer, could be that miserable and do that, I was turn sent an email from support asking for my license, job earnings, and bank statements or I'd get a year ban.
I told them that there was no way that they are getting that info, as I was/am a winning player, and a nosey dealer took what I wrote out of context based on one side of conversation.

Needless to say. I will never go back to Fanduel after the year is up.

I have never had issue getting paid, and I feel bacaratt is a fair game. I feel Bj and roulette are sketchy and I stay away from betting on it.

The turnover rate is high for dealers and I could see why. Some are just miserable and from my understanding, they are told not to read old chat. Ironic how I get flagged when bacarratt is dealt every 20-30 seconds with only breaks when shuffling.

Really disappointed with FanDuel.

Date of experience: September 19, 2023
Arizona
1 review
0 helpful votes
Follow David R.
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You guys stole our money. Disqualified and you take all bets? You rat bums. There wasn't even a bet for disqualification you scum of the earth low lives

Date of experience: October 14, 2023

Overview

FanDuel has a rating of 1.4 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136