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Alabama
1 review
2 helpful votes
Follow Solomon N.
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To get my money back from my alleged secure account: This after a chat for an hour and that they would get back with me.

We apologize for the delay in our reply, thank you for your patience.

We've temporarily suspended your account due to some inconsistencies flagged by our system. By no means is this an accusation, we simply would like to quickly resolve the issue and verify your identity so that you can get back to enjoying FanDuel.

To review your account for reactivation, we respectfully request that you reply to this email with the following information:

1. The front and back of the card used to deposit (Please cover the first 12 digits, leaving the last 4 and cardholder name visible). If you used PayPal or Venmo, please provide a screenshot of your receipt. If you do not have the payment method used to deposit on your account originally, please provide a payment method you would like to use moving forward.
2. A photo of yourself holding up a piece of paper with today's date
3. Upload a valid state-issued photo ID, such as a driver's license or passport

While we certainly understand any hesitation in providing such information, we take the security of our users' data very seriously. We truly appreciate your help and understanding in this matter and will work swiftly to get your account back up and running.

Date of experience: November 1, 2024
New York
1 review
2 helpful votes
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No loyalty program
October 8, 2024

I have spent 10s of thousands of dollars with FanDuel and yet they have given me 0 promotions! I have reached out and they said sorry there's nothing they can do. Well if a company can't take care of their loyal customers then have to go elsewhere. I've contacted them multiple times and nothing. All they do is take and have no skin in the game for their customers. Sad to see

Date of experience: October 8, 2024
Washington
1 review
2 helpful votes
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Fanduel scam
September 28, 2024

So they put out tickets that are impossible to win. I cant explain the whole incident, but I'll never bet here again. They are scammers, I know this from experience. I'll try to be short, but I bet on a pitcher to get 10 strikeouts in the game. Well before the game started, the announcer stated this pitcher would only be pitching for 3 innings. Even if he struck out every batter, that's 9 strikeouts. Seeing as it was already well known that he would be pitching 3 innings, I assume fanduel knew that too. I messaged them about it and they gave me the cold shoulder saying that its in there rules that once a pitcher starts, the bet can no longer be refunded. But I feel so played, and after using fanduel for so long, they treated me like a nobody. I don't recommend this app to anyone. Thanks for your time!

Date of experience: September 28, 2024
Canada
1 review
1 helpful vote
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Fanduel a scam
November 12, 2024

Nor a sore loser BUT FANDUEL is a scam. Artificial infection at work HERE. Not one more dime from me. You will NEVER EVER WIN. SCUM

Date of experience: November 12, 2024
Ohio
1 review
1 helpful vote
Follow Tim K.
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My debit card expired, so I added the new card. Since i deposited funds using the original card, I am unable to withdraw. The only customer service was an on line chat, I found an 800#, have left messages, yet to receive a call back. Terrible experience.

Date of experience: September 14, 2024
New Jersey
1 review
2 helpful votes
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Scam
August 2, 2024

Fanduel takes your money,no matter how much you play you just do not win.I play every week for months and id be lucky to win 25 of all the money I've spent.I wouldn't recommend this gaming site to anyone

Date of experience: August 2, 2024
Illinois
1 review
0 helpful votes
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Malfunction slots
July 24, 2024

I've played numerous games. What I don't get is when the machine malfunctions you lose. I won and then game freezes. And the guy who's always checking location. Start the game over. This is a recurring problem. And when you chat with them they say, we'll look into it. And always come up with some crap. Games start slow, then get fast and Don't get a thing. Just ain't right. Not getting a dime in casino from me ever. Cheating machines. Or they shut the game down and you have no chance to try and win your money back. Hardly no free play either. Them free play on sports. Win 5,000 but there's 6 thousand playing. If guess correct. I get.25 cents.

Date of experience: July 24, 2024
Canada
2 reviews
3 helpful votes
Follow Masooda A.
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Unethical, money Hungry crooks
August 12, 2024

I keep loosing and losing and losing.
You can spin 500 rounds on a slot and won't get a single scatter. If by luck ypu land a scatter, it pays fraction of the amount actually wagered. I wager 200 and get a scarred. Scarred Pais me 22.

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
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Logged out
July 6, 2024

Last week or so ill be playing a game after afew spins it goes dead so i switch games and every time it says i m logged out but how that when i able to play and my money goes away they say try steps 1 6 well i ve contacted my internet provider not on my end they cheat
i m sure of it

Date of experience: July 6, 2024
Washington
1 review
0 helpful votes
Follow Natasha M.
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I don't normally write reviews but I have to because No one shouldn't have to go through this with a company you spend your hard earn money on the wait time on getting ahold of them is ridiculous and they block me from play for using my better half card and it's been a week already and it real is stupid. I don't have this problem with draft kings I suggest going with them I'll be saving you guy a headache believe me.I hope fanduel gets ahold of this reviews to show them how crazy they are to block someone that's giving them the money they work so hard for there score from me is a 1 out of 10

Date of experience: July 5, 2024

Overview

FanDuel has a rating of 1.1 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136