FASHIONPHILE has a rating of 4.7 stars from 4,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
I have only had very wonderful experiences shopping with fashionphile. They have a very strict grading system that is more like that of Japanese boutiques so the bags are always better than expected. Fast shipping and lovely customer car if you need it.
I have only had very wonderful experiences shopping with fashionphile. They have a very strict grading system that is more like that of Japanese boutiques so the bags are always better than expected. Fast shipping and lovely customer car if you need it.
Trusted and reliable source for used designer goods.
They always have so many items on their website. Especially something you've been looking for a while, you will find it on FashionPhile. Love that they make sure your purchase is shipped with care and signature needed when delivered.
Always have great products and shipping care.
They have so many items and always easy to check out
I been looking for that purse for a while and I love the style
I like how there’s lots of options and item to choose from.
I like the anime bag
The experience was seamless to purchase my first Chanel bag. It's a red patent leather new medium size Boy bag. It was packaged beautifully and arrived as described. I'm now looking at what I will purchase next to add to my collection.
It has been recommended by trusted reviewers.
I purchased my first Prada bag. It is exactly as described and the entire process was seamless. This will NOT be my only purchase from Fashionphile. This was the first of many!
It was recommended that all products are actually authenticated and they are a trusted service.
I had called customer service because I was going to be a day late paying my reserve deadline.
They put me on hold for a few minutes and when she came back to the phone, she told me that I had a whole extra 30 days to pay off my luxury reserve!
That went above and beyond any expectation I could've ever hoped for! And because of fashionphile's Awesome service, I was able to pay off my handbag without putting any kind of financial stress on me at all!
I called customer service because I was going to be a day late paying my reserve deadline.
They put me on hold for a few minutes and when she came back to the phone, she told me that I had a whole extra 30 days to pay off my luxury reserve!
That went above and beyond any expectation I could’ve ever hoped for!!! And because of fashionphile’s Awesome service, I was able to pay off my handbag without putting any kind of financial stress on me at all!!
I choose fashionphile because it is the only website I found that allows me to make payments on luxury items. It makes owning these pieces very affordable. I just Pay any amount I can when I can!
I also love how their items are 100% guaranteed authentic for life! That is peace of mind for me. I know that when I buy from them, my pieces will be 100% authentic.
I also like that their stuff is in pretty good pre-loved condition. Some of their items even appear new or unused. I know that when I buy from fashionphile that I’m gonna get just what I see and there won’t be any surprises such as stains or weird smells because fashionphile clearly describes each item in detail.
If I sit here and think I can think of other reasons why I just adore FASHIONPHILE! But that’s all I’m gonna write for now!
Great, professional service! Always there to answer any questions.
Payment plans!
YouTube videos
This was my first time buying from Fashionphile, and the process was very simple. I must say it's had to believe this bag isn't brand new, I can't find a single flaw. I ordered ground free shipping and it was here in 2 days! Nice selection, extremely nice bag, nice price, great shipping and packaging. What more could I ask for?
Google search found it, and you had the bag I liked most
I'm a first time buyer and I must say it was an absolute pleasure purchasing my Chanel bag. Item was exactly as stated and packaged beautifully. I totally appreciate the care given to the packaging, as well as the quick 3 day delivery. Already looking to make another purchase.
Easy buying process and better quality than I thought! I thought my bag would be scuffed but it's gorgeous. Just lets you know how scrupulous fashionphile is when it comes to their process. Would definitely buy again and my bag came super quick.
I've ordered from many sites like this one, but really love the selection on fashionphile! The item descriptions are really detailed and everything I've ordered has been exactly as expected! Got my item really quickly, too (about 4 days after ordering compared to 7 to 10 days from other sites!)
Great selection
If you would ship to my country of residence currently as all the countries listed, I would not have to endure paying taxes twice on the same item due to being forced to use a forwarder!
This would definitely make me not make purchases as frequent or of items with higher value!
I hope this would change soon
They were very nice and I appreciate it, but they did not solve the issue!
Because you had what I was looking for
If you would ship to Saudi Arabia as all the countries listed, I would not have to endure paying taxes twice on the same item!
Because you had what I was looking for
I went online and purchase my bag could not get anyone to help me call all the store to this day no one call me back with all the message i left in ca accept new york and i had a call again regarding a credit which i still do not understand
Have been shopping with Fashionphile for over 15 years! Love the selection and the pricing! Was searching for a Chanel bag and found exactly what I was looking for about $1000 less then competitors. Condition even better then I expected
Trustworthy and authenticity
Great! Thank you!
Been shopping here for over 10 years
Super adorable and hard to find
Pre-loved shopping wasn't my thing until I tried Fashionphile. They have variety of options and has displayed images of the products well enough to see the condition of the product.
Details are almost accurate.
In the event that it wasn't, they were pretty professional and worked things out to make sure I am satisfied with my purchase and/or exchange
It was great. Timely response.
Reliable Online shop for authentic handbags
I received my order 3 days after placing it! Fashionphile is always super efficient and easy to work with. I love that they always include a dust bag from them for extra storage to keep items up to quality.
It is not always easy to find quality and safe purchasing of used designer goods. Fashionphile always has quality and safe transactions.
This was my first purchase from Fashionphile. Before purchasing, I emailed customer service to ask questions about the LV bag I was interested in. They kindly emailed me additional pics of the bag even though I didn't ask for them, and that helped me make the decision to purchase. I chose overnight shipping, and my bag arrived promptly and was packaged well. It was overall a positive buying experience!
They emailed me additional pics of the bag I was considering buying, which helped me decide to go ahead with the purchase.
I like buying pre loved bags at fair prices.
I was looking for a discontinued item from Louis Vuitton — the Odeon MM in damier ebene with black trim. The bag I received is in excellent condition exactly as described. No corner wear and strap and luggage tag charm included. Great find!
Fabulous first purchase, back for my second LV slg. Can't beat the quality snd arrives in the condition as stated which you can't say about most of the pre-owned luxury websites out there. Fashionphile is the crème de la crème.
Excellent quality I feel I can trust.
If you are debating on buying from Fashionphile then here's your sign! My item was delivered quickly and the packaging was top notch! In my box was a dust bag and a nail file with the Fashionphile logo. There was also pink tissue confetti in the box and my item was secure with packaging paper. I'm now a Fashionphile customer for life!
I watched a tik tok from Charlie Gross and decided to buy from Fashionphile.
This was my very first time ordering from fashionphile. I was a little unsure because I've been burned as a consumer in the past of pre loved authentic items. Well let me tell you I will look no further! The speed of delivery was instant! The packaging was perfect! Secure and well packaged with an added touch of pizzazz, so cute it made me excited to open my box. My item was just as described and I feel so secure that they remind me that they guarantee authenticity.
I am beyond pleased and will be a repeat offender at Fashionphile! Thank You!
After Searching for pre loved authentic handbags and looking at the variety and the honesty of it’s condition with CLEAR Pictured concise details was a key factor for me.
I found a handbag, but I have been looking for for approximately six months or more reasonably priced on this website! That made me extremely happy and when I received my purchase, I was ecstatic about the bag! Will purchase from this website again!
A handbag that I had been looking for a while was reasonably priced on this website! Other people and websites were selling the same handbag for obnoxious prices!
Fashionphile exceeded my expectations. This was my first buying experience and my item was just as described and arrived well packaged to ensure it not be damaged during shipping. I would buy from again. Highly recommend!
The selection of items and the prices
I always have a great experience e purchasing from Fashionphile. Products are authentic and shipping is safe ande returns secure. That give me a piece of mind while shopping. Even tho the returns are no longer free still a trusted source to purchase prelove luxury items.
I trust them
I trust the company
No better place to purchase preloved
Just want small pouch for my bag
A bag for my daughters birthday
For my daughter
Love your store and trust you
I saw it on others i want to try it
My favorite website to buy prelove
I like the bag
I been looking at this bag for my daughters
Birthday
Mi favorite place to buy preowned
For my daughter
Better than other places
I want something new
Really easy to shop, quality items
And great customer service
I trust this company
I like the unique style
Always easy and the description of the items so on point
Best Pre Loved Company out there
I saw it in somebody and I like it. I hope it works for me
My daughters Birthday
A gift for my daughter
She like it
I trust this store
Gift for my daughter
Best pre loved items
I always wanted this bag and I hope I love it
It is my birthday gift
I love purchasing items from you. The most quality and service
I love Fashionphile and trust it
I been looking at it for a while an I decide to get it for my Birthday
I want a Chanel back for so long
I hope this will be what I expected
Because price and I trust your company
I love the color
Love shopping at your website, I live in an area where we don't have too many stores. This is very coonvenience. But also difficult beacuse you cannot see the items first hand till you received you know if they work for you.
Price, free shipping quality of products reliability
Love the low key bags form YSL and the different of the Balenciaga
I found and Item I was looking for
I like the bag
Easy to shop
I've been a long time customer and will always use Fashionfile for my pre-loved needs. The customer support is amazing and you can count on quality pre-loved items. I always recommend Fashionfile for anyone who is looking to buy or sale.
My inquiry was answered immediately and the representative was professional.
Great products and excellent customer support!
I purchased a Loewe puzzle bag size small. It's in better condition than what the website stated and buttery soft leather. I will never part with it as it is a forever piece. I put it on luxury layaway which gave me time to space out my purchase (spending). For me very helpful. I love the site
FASHIONABLE had the items I was looking for available.
Great choices
They have the new and fashionable items at a great price.
I wanted something vintage.
I am a first time shopper/buyer using Fashionphile and I'm very pleased! I was nervous to make a valuable jewelry decision sight unseen. Everything from navigation, photos, packaging and the necklace itself hit or exceeded all expectations!
I enjoy fashionphile I think they're a little pricey but their descriptions are great and I trust its authentic product. That being said I think price points could be a little better. I'm a long time fashionphile customer and I was very displeased to learn they now charge for returns (deduct from refund). It's very discouraging to want to order items now because I know I'm gonna have to pay $15 to return it. I think everyone should only keep items they LOVE and will truly use. I stand by stores that also believe in this and therefore offer free returns. I am now reluctant to order. I am pretty good at ordering what I believe I will love so that I save myself that trip to UPS or FEDEX but sometimes items just don't work out the way we think they will.
Trustworthy
Fashionphile is the website i trust for pre owned designer. Especially items that have some imperfections such as a display item but are still new so to speak
Bottega is my favorite and this shoe is highly marked down compared to buying at the retailer
I think it is awful that you now have changed your reserve policy and basically taking the deposit of a layaway. I think that was a great service your offered and most people put things on hold so they don't have to put on credit card and pay with cash.
I have shopped with you in the past and products are typically received in condition stated but will probably to reconsider in future because of your new reserve policies, restocking price and no longer free returns. Just ridiculous.
I think it is awful that you now have changed your reserve policy and basically taking the deposit of a layaway.
I have shopped with you in the past and products are typically received in conditin stated.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.