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    FASHIONPHILE

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FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,265
Neutral
105
Negative
123
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36,111 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,130)

Rating

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Reviews that mention popular keywords

shopping experience (181) customer service (416) return policy (51) dust bag (118)
Thumbnail of user shandrab10
Michigan
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

I love Fashionphile. Fashionphile is my go to for my luxury handbags and accessories.

Reason I chose this business:

Fashionphile’ always has the best luxury items to choose from.

Date of experience: September 3, 2023

Thumbnail of user paigez21
North Carolina
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

It was perfect. I love m'y bag and i received it quickly.

Reason I chose this business:

Great products and fast service

Date of experience: September 13, 2023

Thumbnail of user sofiav57
California
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Item was exactly as described, packaged with care, and shipped quickly.

Reason I chose this business:

I have been choosing Fashionphile for years. Usually happy with purchases unless the item doesn't suit me.

Date of experience: September 22, 2023

Thumbnail of user deidrar20
Tennessee
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Fast shipping, item was well packaged and better than described

Reason I chose this business:

Variety, reputation and fair prices

Date of experience: September 22, 2023

Thumbnail of user newa73
New Jersey
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

Item as described, quick shipping! I received my bag the next day! Thank you!

Date of experience: September 21, 2023

Thumbnail of user xiaz2
New York
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

For my experience the order received not same as description.

Service

Date of experience: September 22, 2023

Thumbnail of user sergioz27
California
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Very good, happy with purchase and will be shopping again soon.

Reason I chose this business:

Good prices

Date of experience: September 23, 2023

Thumbnail of user sharondar6
Texas
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

This bag looks brand new, never used. I am very pleased.

Date of experience: September 22, 2023

Thumbnail of user kristina224
Canada
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Got my dream bag and everything was perfect! Thank you

Date of experience: September 22, 2023

Thumbnail of user newa31
California
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

Ordered the Mm pouch and when it arrived it was the pm(ad stated Mm), so all in all a big hassle

Service

Date of experience: August 22, 2023

Thumbnail of user laurenr594
Texas
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

Bag was in great condition. Better than I was expecting. Love love it. Would buy again

Date of experience: May 7, 2022

Thumbnail of user lylai1
Illinois
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

Item was as described. Happy with purchase. This is the second item I purchase from Fashionphile.

Reason I chose this business:

I chose Fashionphile because it is affiliated with Neiman Marcus. Reputation.

Reason I chose this product:

Condition and price.

Quality

Date of experience: May 14, 2021

Thumbnail of user mo187
Pennsylvania
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

Shoes were fine. I noticed the box didn't match the shoes which is a bit weird.

There is no sales tax on shoes in my state. I was able to get a refund for it swiftly. Wait time for a rep takes a little long.

Service
Quality

Date of experience: May 16, 2021

Thumbnail of user sandraw1738
Georgia
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I received my order in less than 3 days. I was very happy with my purchase.

Date of experience: May 14, 2022

Thumbnail of user teresaa529
New York
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Received the silver tote in perfect condition. It was well package. It was what I expected.

Date of experience: May 19, 2022

Thumbnail of user galvalees
Maryland
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

The bag is in a good condition like a description that show on the website!
Recommend!

Date of experience: April 21, 2022

Thumbnail of user gwenb206
Washington
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

Great shopping experience also great policies with this company.

Date of experience: September 9, 2023

Thumbnail of user newa69
Alabama
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Great purchase experience
Item was exactly as described

Date of experience: September 19, 2023

Thumbnail of user betsyg89
New York
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Fast, professional service, would do business with seller again. Thank you.

Reason I chose this business:

Fashionphile has what I was looking for.

Date of experience: September 19, 2023

Thumbnail of user maryb6058
Colorado
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Very professional and quick service! Great company.

Reason I chose this business:

Thought company would be good.

Date of experience: September 20, 2023

Thumbnail of user johns14220
Florida
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Fast shipping and great pricing. Easy to find what I was looking for

Reason I chose this business:

Online reviews

Date of experience: September 19, 2023

Thumbnail of user mariaa2805
California
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Fashionphile has items you don't find at other resale sites!

Reason I chose this business:

Well curated

Date of experience: September 20, 2023

Thumbnail of user christyc670
Texas
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

I received the bracelet quickly and it was in excellent condition.

Reason I chose this business:

Price and item was in excellent shape.

Date of experience: September 20, 2023

Thumbnail of user newa71
Arizona
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Great arrived early and included a little extra gift.

Reason I chose this business:

Had the item I needed

Date of experience: September 20, 2023

Thumbnail of user victoriaf597
California
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Got a great bag, in a great condition! Will definitely be purchasing from here in the future!

Reason I chose this business:

Better reviews than other sites

Date of experience: August 27, 2023

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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