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    FASHIONPHILE

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FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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36,110 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,130)

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Reviews that mention popular keywords

shopping experience (181) customer service (416) return policy (51) dust bag (118)
Thumbnail of user newa66
New York
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Very fast shipping! Item as described, pictures accurate

Date of experience: September 17, 2023

Thumbnail of user larar78
South Carolina
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

So far everything has been good. Easy to navigate website

Reason I chose this business:

Unlike y’all have some rare items

Date of experience: September 17, 2023

Thumbnail of user lorens153
Ohio
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

My handbag is in Excellent condition always like Fashionphile.

Date of experience: September 17, 2023

Thumbnail of user newa34
West Virginia
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

The condition of the purse was more worn than the description. I returned it

Reason I chose this business:

Good customer service

Service

Date of experience: August 23, 2023

Thumbnail of user markp3118
Florida
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

The items were received as described. Good shopping experience

Reason I chose this business:

Brand awareness

Date of experience: September 17, 2023

Thumbnail of user newn3
Massachusetts
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Excellent great. Everything is great. Great service great product great experience

Date of experience: September 12, 2023

Thumbnail of user kylag31
California
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Fantastic variety and very easy shopping experience- as always.

Reason I chose this business:

Previous happy customer. :)

Date of experience: September 15, 2023

Thumbnail of user shianng
Georgia
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Package nicely and efficiently, you can tell the bag was taken with great care.

Reason I chose this business:

It was my first time I wanted to try something different

Date of experience: September 17, 2023

Thumbnail of user esmea13
California
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

I absolutely love shopping on Fashionphile! They have the best selection and super fast shipping!

Reason I chose this business:

Love their website, products and customer service!

Date of experience: September 17, 2023

Thumbnail of user newa63
California
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

The product arrived quickly and was exactly as described. I will definitely shop here.

Date of experience: September 16, 2023

Thumbnail of user jonathanm1640
Florida
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Vintage Louie V - great find. Great vintage Louie sling bag.

Date of experience: September 13, 2023

Thumbnail of user smokeyalmonda
California
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Have shopped many times, always reliable and great quality

Date of experience: September 15, 2023

Thumbnail of user newa64
Switzerland
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Great experience shopping with Fashionphile! Highly recommend!

Date of experience: September 16, 2023

Thumbnail of user emilias38
New York
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase

Bag is in excellent condition and shipping was fast and easy.

Date of experience: March 3, 2022

Thumbnail of user melaniet254
Mississippi
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

I had a wonderful experience. I will definitely shop Fashionphile again.

Date of experience: April 30, 2022

Thumbnail of user newa28
California
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Item arrived exactly as described in great condition. Arrived in a day from CA.

Reason I chose this business:

Easy shopping experience

Date of experience: August 20, 2023

Thumbnail of user shadib
Illinois
3 reviews
0 helpful votes
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August 19th, 2023
Verified purchase

Perfect experience and a beautiful bag at a great price

Date of experience: August 19, 2023

Thumbnail of user maryt1448
California
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase
• Updated review

Site was easy to navigate and found the clutch I was looking for and the price was even better

Reason I chose this business:

Found the bag I was looking for

Date of experience: August 23, 2023

Easy to navigate
June 29th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Selections and prices

Reason I chose this product:

Have been eyeing this belt

Date of experience: June 29, 2021

Thumbnail of user amandak1065
Pennsylvania
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

Got the correct item; looked just like the picture. Arrived quickly

Date of experience: March 26, 2022

Thumbnail of user nedab9
California
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

Loved the packaging and it was protected well in the shipment.

Date of experience: January 18, 2022

Thumbnail of user phuocn
California
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

Purchasing was a breeze. Very happy with product. Was as described.

Date of experience: November 30, 2021

Thumbnail of user judyo187
Illinois
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Fast and secure shipping. Product received on time and as described.

Date of experience: May 16, 2022

Thumbnail of user kristinb327
Iceland
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I'm in love with my new purchase. My bag is Perfect.

Date of experience: December 8, 2021

Thumbnail of user annawaa
New York
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

It was easy. The pictures on the website match the bag I purchased. The process was painless

Reason I chose this business:

Reputable website.

Date of experience: September 2, 2023

Thumbnail of user lindap2479
New York
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

My experience was above great from the purchase to the shipping

Date of experience: May 21, 2022

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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