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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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36,106 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,129)

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Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user charlesv572
California
1 review
0 helpful votes
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September 9th, 2023
Verified purchase
• Updated review

Love the service and set up. Will continue to keep using your website...

Reason I chose this business:

LOUIS VUITTON LOUIS VUITTON

Date of experience: September 9, 2023

I love Fashionphile!
May 10th, 2023
Verified site experience
• Previous review

I love Fashionphile! Their service is amazing!

Reason I chose this business:

Louis Vuitton shopping

Reason I chose this product:

Sneakers all day!

Date of experience: May 10, 2023

I love fashionphile
February 3rd, 2023
Verified site experience
• Previous review

I love fashionphile. Their layaway program is amazing.

Reason I chose this business:

Make a payment..

Date of experience: February 3, 2023

Excellent
March 25th, 2022
Verified site experience
• Previous review

Excellent. I love this site.

Reason I chose this product:

Louis Vuitton tambour

Date of experience: March 25, 2022

Thumbnail of user jingjingw
Nevada
1 review
0 helpful votes
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February 19th, 2022
Verified purchase

First time shopping, very happy with my purchase, very good shopping experience, gonna keep it,

Date of experience: February 19, 2022

Thumbnail of user allisonm451
Ohio
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

This was my first experience and it was great! The bag is gorgeous and is in perfect condition!

Date of experience: October 19, 2021

Thumbnail of user newa47
Florida
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Better quality than i expected, easy and fast process

Date of experience: September 7, 2023

Thumbnail of user newa46
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Beautiful condition and easy shipping experience. Will definitely purchase from them again.

Reason I chose this business:

Good price and quality

Date of experience: September 6, 2023

Thumbnail of user amandan791
Illinois
2 reviews
0 helpful votes
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September 5th, 2023
Verified purchase

Beautiful, rare vintage Chanel shoes in amazing condition! Fast shipping, highly recommend!

Date of experience: September 5, 2023

Thumbnail of user nays8
Illinois
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

The purse was in better shape then I expected! Super pleased

Reason I chose this business:

Reliable site

Date of experience: September 7, 2023

Thumbnail of user tiffanya448
Illinois
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Bag came as pictured. Looks almost new! Will def keep shopping

Date of experience: September 4, 2023

Thumbnail of user kaylav267
Virginia
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Looked great
Thank you
Looks brand new from the store!

Reason I chose this business:

Because they are the only ones who had the bag. I should have bought it 4 years ago but I didnt. And i really wanted it so i was able to find it here

Date of experience: September 6, 2023

Thumbnail of user nancyh1829
Maryland
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

I was very pleased with my purchase. I am so happy I treated myself to what I brought.

Date of experience: December 25, 2021

Thumbnail of user kiaram62
Georgia
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The item came just like the picture. I am so happy I purchased!

Reason I chose this business:

I will always choose Fashionphile for their luxury items, great customer service, and speedy delivery.

Date of experience: August 15, 2023

Thumbnail of user stashej
California
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Easy to ascertain condition. Quick shipping and all as promised

Reason I chose this business:

Large inventory, trust.

Date of experience: September 3, 2023

Thumbnail of user tamaraa213
California
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Beautiful and authentic Hermes bracelet! Very fast shipping!

Date of experience: September 1, 2023

Thumbnail of user jene90
California
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Just as pictured - beautiful bag. The pictures and description of quality was spot on.

Reason I chose this business:

Ability to get luxury handbags that are gently used for a fraction of the price

Date of experience: September 2, 2023

Thumbnail of user newa42
Massachusetts
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Wish shipping had been a bit quicker. Overall satisfied.

Reason I chose this business:

Good experience in the past

Date of experience: September 2, 2023

Thumbnail of user kimh1811
Florida
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

The handbag is even better than described. Thanks for being reputable

Reason I chose this business:

Reputation and integrity investment!

Date of experience: September 2, 2023

Thumbnail of user judithd680
North Carolina
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Found this purchase after a month of shopping online

Reason I chose this business:

Best condition list oks new online

Date of experience: September 4, 2023

Thumbnail of user deborahl1785
Texas
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase
• Updated review

Great selection. I'm glad I purchased this bag. It's even more gorgeous in person.

Date of experience: September 3, 2023

Easy breezy
January 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good prices

Date of experience: January 25, 2023

Thumbnail of user josea1684
Michigan
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Purchased as a wedding present for my soon to be wife. Looks great.

Date of experience: September 2, 2023

Thumbnail of user miay31
KR
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The shipping was very fast, and the condition of the item was perfect as described.

Date of experience: August 15, 2023

Thumbnail of user chelseac218
TW
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

The bag was well packed and condition fits the description

Date of experience: August 31, 2021

Thumbnail of user newa38
New Jersey
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

The bag is better than in description. So happy!
Definitely recommend!

Date of experience: August 29, 2023

Thumbnail of user julissac8
New Jersey
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

Wallet was packaged very carefully and was just as described.

Date of experience: November 30, 2021

Thumbnail of user jillc789
Wisconsin
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Fast shipping and beautiful condition as described!

Reason I chose this business:

Authentic items - never have to worry about fakes!

Date of experience: August 29, 2023

Thumbnail of user annp943
California
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I would recommend your service and had a wonderful experience.

Reason I chose this business:

I have sold my bags with you and like the experience and professionalism.

Date of experience: August 31, 2023

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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