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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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36,102 reviews

92
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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,129)

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Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user angelinam164
Oregon
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

The merchandise was exactly as described, timely shipping, overall great experience.

Reason I chose this business:

Reputable company.

Date of experience: August 24, 2023

Thumbnail of user miked2360
Illinois
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Happy with the purchase. No problem everything went smooth buying it.

Reason I chose this business:

Good prices

Service

Date of experience: August 28, 2023

Thumbnail of user ignatiok
California
2 reviews
0 helpful votes
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May 22nd, 2021
Verified purchase
• Updated review

We love the shopping experience. We miss the nice custom bag that we used to get though.

Quality

Date of experience: May 22, 2021

So fun to shop here
May 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Awesome products

Reason I chose this product:

Wife's desires

Date of experience: May 14, 2021

Thumbnail of user vp115
New York
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Great selection of bags, Easy to purchase and prompt delivery!

Reason I chose this business:

Selection of available bags

Date of experience: August 26, 2023

Thumbnail of user quant12
North Carolina
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Good product. Easy and quick transaction. Wished they offered boxes for the purchase.

Reason I chose this business:

Product availability

Date of experience: August 25, 2023

Thumbnail of user tandyj4
New York
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I always find great deals on here and the prices can't be beat

Reason I chose this business:

My go to place to shop

Date of experience: August 25, 2023

Thumbnail of user susank2845
Florida
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I like the Reserve option. Chanel wallet arrived as described.

Reason I chose this business:

To pay for my reserve

Date of experience: August 25, 2023

Thumbnail of user newa29
California
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

No issues seen on delivery and tracking. Great buy always

Reason I chose this business:

Convenience and good quality along with price

Date of experience: August 20, 2023

Thumbnail of user newa26
Georgia
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

The rep was awesome helpful understanding and made Ot happen

Service

Date of experience: August 20, 2023

Thumbnail of user dbb21
New Jersey
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

I am thrilled with the value and quality of this purchase. Thank you.

Reason I chose this business:

Reputation for authentic goods

Date of experience: August 20, 2023

Thumbnail of user patriciak2105
Texas
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Good experience as always. Peace of mind concerning authenticity. Safer delivery than USPS. Thanks

Reason I chose this business:

Authenticity and good service.

Date of experience: August 20, 2023

Thumbnail of user paulab1107
Texas
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Great site! Bag is even better in person! I will definitely be back to purchase again!

Reason I chose this business:

Website search

Date of experience: August 19, 2023

Thumbnail of user camilled133
Australia
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

The entire process is super easy. Never had a problem with buying or shipping.

Date of experience: August 21, 2023

Thumbnail of user han47
Hawaii
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Good service and fast shipping. I love shopping at fp.

Reason I chose this business:

Easy to shop & price is great.

Date of experience: August 24, 2023

Thumbnail of user newa33
New York
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Great buy, smooth transaction and excellent customer service! Extremely pleased!

Service

Date of experience: August 23, 2023

Thumbnail of user nancyp2373
Oklahoma
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Belt was as advertised. Beautiful and in great condition. Happy with the price.

Reason I chose this business:

Fantastic used products

Date of experience: August 23, 2023

Thumbnail of user heatherd1135
New Jersey
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Just brilliant customer service. Bag was perfectly as described, even better actually.

Exemplary. Can’t say enough good things.

Reason I chose this business:

Authentic products, great website, quality photos.

Service

Date of experience: August 23, 2023

Thumbnail of user janiceb619
Illinois
3 reviews
0 helpful votes
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August 23rd, 2023
Verified purchase

Love shipping on this site! ;) make shopping easier lots of item items to chose from.

Reason I chose this business:

Greats deal

Date of experience: August 23, 2023

Thumbnail of user rdt8
Colorado
2 reviews
0 helpful votes
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August 22nd, 2023
Verified purchase
• Updated review

Always an easy transaction, appreciate the prompt shipping!

Date of experience: August 22, 2023

1st time buying with Fashionphile, website is easy...
August 29th, 2021
Verified site experience
• Previous review

1st time buying with Fashionphile, website is easy to navigate.

Date of experience: August 29, 2021

Thumbnail of user janed1278
California
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Love the bag, easy to shop, fast shipping with expedited service. Thank you!

Reason I chose this business:

They had what I was looking for at a fair price.

Date of experience: August 23, 2023

Thumbnail of user lisay628
Canada
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

The bag is cute and excellent, price is fair and shipping is fast, overall, very good.

Date of experience: March 31, 2022

Thumbnail of user mirondap1
Florida
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

I got my order! I love fashionphile! I have a lot more to buy and a few more things to sell!

Date of experience: June 10, 2021

Thumbnail of user sophias162
Sophia S. – FASHIONPHILE Rep

Hi Mironda! We are glad you had such a great experience. Thank you for taking the time to share your review with us, we really appreciate it!

Hot tip: You can elect to be paid in FASHIONPHILE store credit, or Neiman Marcus gift card and earn a 10% bonus on that quote to use towards that next purchase!

Thumbnail of user erinh677
California
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Beautiful piece, authenticity guaranteed, fast shipping.

Reason I chose this business:

Wonderful selection of used designer wear.

Date of experience: August 19, 2023

Thumbnail of user housewifea
Japan
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Product was just as described and in great condition, love it!

Date of experience: August 19, 2023

Thumbnail of user jamesr3429
California
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Website is very easy to use, to view the products, and to order.

Date of experience: April 6, 2022

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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