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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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36,102 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,129)

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Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user bonniec316
New York
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

So easy, the bag is exactly as described. The packaging is great.

Date of experience: June 1, 2022

Thumbnail of user lesliec888
Texas
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Great! I found the bag I've been wanting for long time.

Reason I chose this business:

Wanting this particular bag

Date of experience: August 10, 2023

Thumbnail of user lauras2787
California
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

Excellent process and delivery of my order. Packaging was excellent and my handbag is beautiful.

Date of experience: April 9, 2022

Thumbnail of user rosea615
Pennsylvania
2 reviews
0 helpful votes
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August 12th, 2023
Verified purchase

Best deals and amazing selection in designer bags.

Reason I chose this business:

Was comparing prices and found the best deal on Fashionphile!

Date of experience: August 12, 2023

Thumbnail of user reginoc2
Florida
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Did everything online and no issues. Item came as advertised.

Reason I chose this business:

Availability of the item.

Service

Date of experience: August 12, 2023

Thumbnail of user lizn83
California
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

Easy transaction and accurate descriptions of the product in terms of the wear and tear.

Service
Value
Shipping
Quality

Date of experience: November 19, 2021

Thumbnail of user melissas1787
Illinois
1 review
0 helpful votes
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July 24th, 2021
Verified purchase

I love the option to hold the bag I coveted. The process was easy and I love the bag!

Date of experience: July 24, 2021

Thumbnail of user fabiolas20
Texas
1 review
0 helpful votes
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May 17th, 2021
Verified purchase
• Updated review

Always a simple and easy experience. Purchasing is simple and uncomplicated.

Reason I chose this business:

Selection and price

Reason I chose this product:

Item on my wish list and priced below retail.

Quality

Date of experience: May 17, 2021

Always a simple and easy experience
May 7th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Item on my wish list and priced below retail.

Date of experience: May 7, 2021

Thumbnail of user mell119
Canada
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

Very fast shipping and very cute packaging. Thanks!

Date of experience: March 31, 2022

Thumbnail of user nicoley565
Nevada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Great experience, description is accurate. Shipping is fast

Date of experience: May 19, 2022

Thumbnail of user nitao10
California
1 review
0 helpful votes
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April 16th, 2022
Verified purchase

Love the bag. Removed the quite big and heavy padlock, nonetheless, I love the bag.

Date of experience: April 16, 2022

Thumbnail of user daceyj
Arizona
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

Thank you it's lovely, love the belt. Thank you it'd beautiful

Date of experience: April 17, 2022

Thumbnail of user denisek738
Ohio
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

The condition of the bag exceeded my expectations!

Date of experience: June 14, 2022

Thumbnail of user glorial354
Florida
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Very easy and reliable purchase. Very happy with my purchase

Date of experience: April 1, 2022

Thumbnail of user ladonnat19
West Virginia
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Very clean. Damage was exactly what was shown. Very pleased

Date of experience: June 4, 2022

Thumbnail of user deniseg803
Illinois
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

I loved my experience. My item was as it was pictured on the website. The item was well intact

Date of experience: June 8, 2022

Thumbnail of user charlesa1053
Alabama
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

Quick shipping, excellent product, excellent service.

Date of experience: May 7, 2022

Thumbnail of user lataungan
Arkansas
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

Great customer service, great quality bag, great cost

Date of experience: April 23, 2022

Thumbnail of user nulln11118
California
2 reviews
0 helpful votes
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April 7th, 2022
Verified purchase

The item was just as described. In very good condition. Fast shipping.

Date of experience: April 7, 2022

Thumbnail of user kennedyj37
Texas
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Bag came as described. Quick shipping! Love the site and customer service

Date of experience: August 17, 2022

Thumbnail of user kevinp1288
Texas
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

Love Doing business with fashionphile it's so legit

Date of experience: March 4, 2022

Thumbnail of user viktorijak3
Denmark
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

Everything is just fabulous. Will be definitely buying again. Thank You.

Date of experience: March 6, 2022

Thumbnail of user ct381
Texas
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

Item exactly as described, fast shipping, and great service.

Date of experience: September 6, 2021

Thumbnail of user cheskam1
Maryland
1 review
0 helpful votes
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January 22nd, 2022
Verified purchase

Great item and just as described! Surpassed my expectations! Thank you!

Date of experience: January 22, 2022

Thumbnail of user lg446
California
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Excellent, better than expected. Great quality bag. Thank you.

Date of experience: April 29, 2022

Sitejabber for Business

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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