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    FASHIONPHILE

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FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,262
Neutral
105
Negative
123
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Instant Feedback

36,096 reviews

92
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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,125)

Rating

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Other

Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user jassminea
California
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Thank you! Just as described in love with my purchase!

Date of experience: August 4, 2021

Thumbnail of user franks1355
North Carolina
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Very happy with the whole process and love my new bag!

Date of experience: July 29, 2021

Thumbnail of user heatherv124
Germany
2 reviews
0 helpful votes
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May 19th, 2021
Verified purchase

This piece is perfect, much better condition than I expected. Thank you.

Quality

Date of experience: May 19, 2021

Thumbnail of user jent148
California
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

Beautiful bag, packaging was great, but it took a week to ship out.

Called because it was a week since I ordered. They shipped the package out after I called.

Reason I chose this business:

Reputation and product I wanted.

Reason I chose this product:

Love the color and style

Service
Quality

Date of experience: May 21, 2021

Thumbnail of user niac23
New York
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

First time customer, great experience so far. Received my item very quick.

Date of experience: May 12, 2022

Thumbnail of user ruofang
Massachusetts
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Good product and nice package! Thanks you very much! Love it

Date of experience: May 12, 2022

Thumbnail of user jenb322
New Hampshire
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Products come as described with fast shipping! Thank you

Date of experience: May 12, 2022

Thumbnail of user geronimoc4
Arizona
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Date of experience: May 12, 2022

Thumbnail of user amberb519
Ohio
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

Great. It was in fantastic condition and exactly what I wanted

Reason I chose this business:

Because it wasn’t sold from the retailer

Quality

Date of experience: May 18, 2021

Thumbnail of user mandieg8
Illinois
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

I received my purchase and love it! Great experience working with Fashionphile

Date of experience: May 11, 2022

Thumbnail of user debbiee267
New Jersey
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Thank you, everything went well, easy website and arrived on time

Date of experience: May 11, 2022

Thumbnail of user han25
North Carolina
1 review
0 helpful votes
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May 20th, 2021
Verified purchase
• Updated review

Great good, fast shipping on time, received product as stated

Reason I chose this product:

As described

Quality

Date of experience: May 20, 2021

Great good
May 9th, 2021
Verified site experience
• Previous review

Date of experience: May 9, 2021

Thumbnail of user daniellew352
Maryland
1 review
0 helpful votes
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May 20th, 2021
Verified purchase

Superb experience and gorgeous purchase. I would gladly shop again.

Reason I chose this business:

Hassle free purchase and layaway transactions

Reason I chose this product:

Gorgeous Gucci Accessory

Quality

Date of experience: May 20, 2021

Thumbnail of user tamikar45
Georgia
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

My item was shipped quickly and just as described. I love it.

Date of experience: May 11, 2022

Thumbnail of user ashleyc1001
Florida
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Pleased as always and will be back again soon to shop!

Date of experience: September 23, 2021

Thumbnail of user ginak152
Wisconsin
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Thrilled to have an extremely difficult-to-find unicorn. Shipped at light speed.

Date of experience: September 23, 2021

Thumbnail of user ingridr97
New Jersey
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

Love the bag and was exactly like description in good condition. Thank you!

Date of experience: March 5, 2022

Thumbnail of user melissap987
New Jersey
1 review
0 helpful votes
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May 17th, 2021
Verified purchase
• Updated review

Love shopping on fashionphile, trust worthy, easy, amazing experience every time!

Reason I chose this business:

Best deal on a bag I have long wanted

Reason I chose this product:

Best deal and been wanting it a long time

Service
Quality

Date of experience: May 17, 2021

Love shopping on fashionphile, trust worthy, easy,...
May 7th, 2021
Verified site experience
• Previous review

Love shopping on fashionphile, trust worthy, easy, amazing experience every time!

Reason I chose this business:

Best deal on a bag I have long wanted

Reason I chose this product:

Best deal and been wanting it a long time

Date of experience: May 7, 2021

Thumbnail of user janicew612
Virginia
1 review
0 helpful votes
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March 27th, 2022
Verified purchase

Excellent... great delivery! Will order again soon! Quality Items, good condition!

Date of experience: March 27, 2022

Thumbnail of user sharonc1860
Alabama
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Perfect…item was in very good condition. Plan on ordering again from fashionphile.

Date of experience: February 16, 2022

Thumbnail of user marinae39
Texas
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

Item delivered on time.
Will do business again with you!

Date of experience: September 19, 2021

Thumbnail of user lkk4
Texas
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Easy experience to find the piece I was looking for. Quick shipping & handled with care.

Date of experience: May 15, 2022

Thumbnail of user nievesc7
California
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I bought alma bb handbag and it's beautiful but too small for me. The service is always excellent.

Date of experience: May 14, 2022

Thumbnail of user annl530
Washington
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

Arrived on time! Beautiful watch and really loved.

Date of experience: August 18, 2021

Thumbnail of user ryanl715
California
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Very easy experience. Got what I expected from the purchase.

Date of experience: May 13, 2022

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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