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FASHIONPHILE has a rating of 4.8 stars from 6,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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36,431 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
Fast and easiest site to buy high quality purses and bags for your loved ones! Highly recommended! The item I most recently purchased (have used Fashionphile before) was a gift and would have been perfect, but recipient wanted a larger bag.
This was my first Chanel bag. And I'm in love! Used but it looks so brand new. Can't wait to wear it out. Thanks to fashion pile for such a smooth reliable experience. I'll be back for more. Fendi next! Lol
Felt it was trustworthy to be authentic
Date of experience: December 14, 2024
Amazing bag in wonderful condition, doesn't look used! Took forever to decide and felt better getting it at the Fashionphile price than the brand new price. Shipping was fast and beautifully packaged.
Date of experience: December 18, 2024
Purchased a red Chanel boy bag and I'm amazed at the price and condition of this bag. An absolute steal! I was prepared to return it because at that price, I figured there must be some damage or wear in the pictures I'm not seeing. This bag looks brand new. Not a single scratch on the hardware handles, or anywhere on the leather. Best Christmas present (for me!) Shop with confidence!
Trusted and accurate in their descriptions about the wear of a bag..
Date of experience: December 18, 2024
I absolutely love shopping online at fashionphile. I always find bags in my price range with usually free and fast shipping. All products come exactly as described so there are no surprises when you get your package! I have bought many bags from fashionphile and will continue since they are a very good company. Don't be afraid to order from them. They are legit.
I once had to contact customer service since I had forgotten to use my sale code and they honored it because I’m a regular customer!
I’m a regular customer. The prices are very reasonable.
Date of experience: December 12, 2024
The purse I purchased exceeded my expectations! It's absolutely beautiful, impeccably clean, and completely authentic. I'm thrilled with my purchase—thank you so much for such a wonderful product and excellent service!
I have dlne business with you before I had an issue once and you took care of the matter in a professional way.
Date of experience: December 11, 2024
The beautiful red leather YSL bag I just received exceeds my expectations! It was marked excellent condition and that is exactly what I received! Not to mention it arrived within the same week I ordered it! Thank you I will definitely purchase more bags in the future from this site!
Someone referred to me and they have an excellent assortment of excellent condition bags that were reasonably priced. Made it very easy to find exactly what i was looking for!
Date of experience: December 19, 2024
This was my very first experience purchasing with Fashionphile and am super pleased with entire online shopping experience including beautiful photos and description reflecting item exactly as received. The packaging was well done, authentication tag attached and cute confetti detail upon opening the box made me smile. Thank you!
Authentication right here in USA, no additional costs, competitive pricing for beautiful available product and ease navigating site.
Date of experience: December 10, 2024
This website is pretty straightforward. No membership fees (?!) Decent descriptions of products with pictures and sizes. Easy buying experience and product was as described. I would like their quality rating to be more detailed as rating system could be more informative. The returns window is short, but I bought during extended returns due to holidays so I had no worries this time but may be deterred in the future because of the short return window. Overall very happy with my purchase and would consider buying from Fashionphile again!
Fashionphile became my first choice for buying preloved because it is so easy to use. Certain sites have membership fees, which I find ridiculous, unnecessary and scammy. Some others have unbelievably high shipping fees, especially worrisome regarding returns. Some had no authenticity guarantees. I did my research beforehand regarding where the best places are to buy preloved and felt most comfortable with Fashionphile.
Date of experience: December 13, 2024
My purse arrived in a cloth bag, inside a box with a nice sprinkling of confetti. The purse is in the exact condition described. Due to transport, the bag does slightly lean back, but I'm sure that will adjust with time and use. Overall, it looks brand new! Not sure I'll purchase designer direct from the store again with these deals and quality. Love!
Had great reviews and reputation compared to other sites when I did some research.
Date of experience: December 11, 2024
I have watched and read reviews online about different sites of where to buy pre loved designer bags and so far, Fashionphile has a good reputation about authenticating their items and I decided to purchase my bag here, this is my second time to buy from this site. So far so good, the photos gives you a realistic view of what the product looks like and so far, it didn't disappoint.
The customer rep in San Diego went above and beyond where she took photos of the chanel bag I was interested in but I was a little late because it eventually sold.
The customer rep in NY gave me the info on the Fendi I eventually purchased but can't compare to the service and attention I received from the one in CA.
Great reputation based on reviews. Return policy and sale promo.
Date of experience: December 24, 2024
Extremely happy with customer care & shipment. Items arrived well packaged… It's a First Class operation…kudos to you! Will continue to shop on Fashionphile….knowing that you'll get a quality item at a great price.
Date of experience: December 6, 2024
I've ordered from Fashionphile before, but this time the listing was inaccurate and they only contacted me after my order shipped to tell me. Sort of felt like a bait and switch. I returned the item (they said they would make the return free because they had an error in the listing), but I still had to pay for the return. Not impressed.
Previously had a good expense ordering pre-loved fashion items.
Date of experience: December 22, 2024
Item is as described, even better than what I expected. Shipping is very fast too. I bought a sakura bag but tag and box says mauve. Item is the correct color I'm expecting though. Overall great experience.
Due to buy back program
Date of experience: December 22, 2024
I absolutely love fashion file! I have purchased three handbags from them in the last five years, and I am blown away by their customer service and their up-to-date tracking system! I will continue to buy from them and do not plan on purchasing a handbag (brand new) from another place ever!
Way cheaper and better for the planet!
Date of experience: December 11, 2024
I have shopped through Fashionphile for several years now and I always have a great experience. This purchase was no exception. I received notification of shipping within a day and less than a week later I received my item. It was packaged very well, and exactly as described. Will continue shopping at Fashionphile.
Great variety of products, prior successful purchases, trustworthy.
Date of experience: December 20, 2024
Everything was good I just think that the signing for the package should be optional the times ups delivers it during working hours so a person would have tobstsy home all day to get the package when the package could just be delivered unless other instructions were put in place
I liked what I saw
Date of experience: December 20, 2024
Very good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date of experience: May 4, 2024
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
