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  • FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.7 stars from 4,950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93%
Positive
2,975
Neutral
99
Negative
126

Instant Feedback

34,214 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

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Top Positive Review

“Gorgeous Bag”

Dani W.
9/8/24

I have only had very wonderful experiences shopping with fashionphile. They have a very strict grading system that is more like that of Japanese boutiques so the bags are always better than expected. Fast shipping and lovely customer car if you need it.

Reviews (4,950)

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Reviews that mention popular keywords

shopping experience (881) customer service (1081) return policy (242) dust bag (104)
Thumbnail of user daniw72
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have only had very wonderful experiences shopping with fashionphile. They have a very strict grading system that is more like that of Japanese boutiques so the bags are always better than expected. Fast shipping and lovely customer car if you need it.

Reason I chose this business:

Trusted and reliable source for used designer goods.

Thumbnail of user phalya
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

They always have so many items on their website. Especially something you've been looking for a while, you will find it on FashionPhile. Love that they make sure your purchase is shipped with care and signature needed when delivered.

Reason I chose this business:

Always have great products and shipping care.

I love that it's was easier to look for your item
October 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

They have so many items and always easy to check out

Reason I chose this product:

I been looking for that purse for a while and I love the style

Easy and fast
September 23rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like how there’s lots of options and item to choose from.

Reason I chose this product:

I like the anime bag

Thumbnail of user bobbiea101
1 review
0 helpful votes
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September 15th, 2024
Verified purchase
• Updated review

The experience was seamless to purchase my first Chanel bag. It's a red patent leather new medium size Boy bag. It was packaged beautifully and arrived as described. I'm now looking at what I will purchase next to add to my collection.

Reason I chose this business:

It has been recommended by trusted reviewers.

Awesome find and great service
July 27th, 2024
Verified purchase
• Previous review

I purchased my first Prada bag. It is exactly as described and the entire process was seamless. This will NOT be my only purchase from Fashionphile. This was the first of many!

Reason I chose this business:

It was recommended that all products are actually authenticated and they are a trusted service.

Thumbnail of user angell489
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

This was my first time buying from Fashionphile, and the process was very simple. I must say it's had to believe this bag isn't brand new, I can't find a single flaw. I ordered ground free shipping and it was here in 2 days! Nice selection, extremely nice bag, nice price, great shipping and packaging. What more could I ask for?

Reason I chose this business:

Google search found it, and you had the bag I liked most

Thumbnail of user camelotf
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I'm a first time buyer and I must say it was an absolute pleasure purchasing my Chanel bag. Item was exactly as stated and packaged beautifully. I totally appreciate the care given to the packaging, as well as the quick 3 day delivery. Already looking to make another purchase.

Thumbnail of user kailaa14
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Easy buying process and better quality than I thought! I thought my bag would be scuffed but it's gorgeous. Just lets you know how scrupulous fashionphile is when it comes to their process. Would definitely buy again and my bag came super quick.

Thumbnail of user jennifers4212
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

I've ordered from many sites like this one, but really love the selection on fashionphile! The item descriptions are really detailed and everything I've ordered has been exactly as expected! Got my item really quickly, too (about 4 days after ordering compared to 7 to 10 days from other sites!)

Reason I chose this business:

Great selection

Thumbnail of user sultanaa9
1 review
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

If you would ship to my country of residence currently as all the countries listed, I would not have to endure paying taxes twice on the same item due to being forced to use a forwarder!

This would definitely make me not make purchases as frequent or of items with higher value!

I hope this would change soon

They were very nice and I appreciate it, but they did not solve the issue!

Reason I chose this business:

Because you had what I was looking for

Service
If you would ship to Saudi Arabia as all the countries...
September 1st, 2024
Verified site experience
• Previous review

If you would ship to Saudi Arabia as all the countries listed, I would not have to endure paying taxes twice on the same item!

Reason I chose this business:

Because you had what I was looking for

Thumbnail of user williamh2743
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

Have been shopping with Fashionphile for over 15 years! Love the selection and the pricing! Was searching for a Chanel bag and found exactly what I was looking for about $1000 less then competitors. Condition even better then I expected

Reason I chose this business:

Trustworthy and authenticity

Thank you!
September 8th, 2021
Verified site experience
• Previous review
Great!
May 27th, 2021
Verified site experience
• Previous review

Great! Thank you!

Reason I chose this business:

Been shopping here for over 10 years

Reason I chose this product:

Super adorable and hard to find

Thumbnail of user khristinep
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Pre-loved shopping wasn't my thing until I tried Fashionphile. They have variety of options and has displayed images of the products well enough to see the condition of the product.
Details are almost accurate.
In the event that it wasn't, they were pretty professional and worked things out to make sure I am satisfied with my purchase and/or exchange

It was great. Timely response.

Reason I chose this business:

Reliable Online shop for authentic handbags

Service
Thumbnail of user newa403
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I received my order 3 days after placing it! Fashionphile is always super efficient and easy to work with. I love that they always include a dust bag from them for extra storage to keep items up to quality.

Reason I chose this business:

It is not always easy to find quality and safe purchasing of used designer goods. Fashionphile always has quality and safe transactions.

Thumbnail of user emilyb1731
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

This was my first purchase from Fashionphile. Before purchasing, I emailed customer service to ask questions about the LV bag I was interested in. They kindly emailed me additional pics of the bag even though I didn't ask for them, and that helped me make the decision to purchase. I chose overnight shipping, and my bag arrived promptly and was packaged well. It was overall a positive buying experience!

They emailed me additional pics of the bag I was considering buying, which helped me decide to go ahead with the purchase.

Reason I chose this business:

I like buying pre loved bags at fair prices.

Service
Thumbnail of user rebeccah2239
1 review
0 helpful votes
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September 6th, 2024
Verified purchase
• Updated review

I was looking for a discontinued item from Louis Vuitton — the Odeon MM in damier ebene with black trim. The bag I received is in excellent condition exactly as described. No corner wear and strap and luggage tag charm included. Great find!

Fabulous first purchase, back for my second LV slg
October 7th, 2023
Verified site experience
• Previous review

Fabulous first purchase, back for my second LV slg. Can't beat the quality snd arrives in the condition as stated which you can't say about most of the pre-owned luxury websites out there. Fashionphile is the crème de la crème.

Reason I chose this business:

Excellent quality I feel I can trust.

Thumbnail of user tanyag352
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

This was my very first time ordering from fashionphile. I was a little unsure because I've been burned as a consumer in the past of pre loved authentic items. Well let me tell you I will look no further! The speed of delivery was instant! The packaging was perfect! Secure and well packaged with an added touch of pizzazz, so cute it made me excited to open my box. My item was just as described and I feel so secure that they remind me that they guarantee authenticity.
I am beyond pleased and will be a repeat offender at Fashionphile! Thank You!

Reason I chose this business:

After Searching for pre loved authentic handbags and looking at the variety and the honesty of it’s condition with CLEAR Pictured concise details was a key factor for me.

Thumbnail of user brandyn79
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

If you are debating on buying from Fashionphile then here's your sign! My item was delivered quickly and the packaging was top notch! In my box was a dust bag and a nail file with the Fashionphile logo. There was also pink tissue confetti in the box and my item was secure with packaging paper. I'm now a Fashionphile customer for life!

Reason I chose this business:

I watched a tik tok from Charlie Gross and decided to buy from Fashionphile.

Thumbnail of user cynthiae680
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

I found a handbag, but I have been looking for for approximately six months or more reasonably priced on this website! That made me extremely happy and when I received my purchase, I was ecstatic about the bag! Will purchase from this website again!

Reason I chose this business:

A handbag that I had been looking for a while was reasonably priced on this website! Other people and websites were selling the same handbag for obnoxious prices!

Thumbnail of user marcelay3
1 review
0 helpful votes
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September 4th, 2024
Verified purchase
• Updated review

I always have a great experience e purchasing from Fashionphile. Products are authentic and shipping is safe ande returns secure. That give me a piece of mind while shopping. Even tho the returns are no longer free still a trusted source to purchase prelove luxury items.

Reason I chose this business:

I trust them

Always a great experience
August 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I trust the company

Always a good one
June 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

No better place to purchase preloved

Reason I chose this product:

Just want small pouch for my bag

Always love to shop your website
May 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

A bag for my daughters birthday

Reason I chose this product:

For my daughter

Always great experience
May 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Love your store and trust you

Reason I chose this product:

I saw it on others i want to try it

Always great products
March 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

My favorite website to buy prelove

Reason I chose this product:

I like the bag

Always found good deals
February 10th, 2023
Verified site experience
• Previous review
Reason I chose this product:

I been looking at this bag for my daughters
Birthday

Always eary to purcahse
January 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Mi favorite place to buy preowned

Reason I chose this product:

For my daughter

Always a good experience
January 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Better than other places

Reason I chose this product:

I want something new

Really easy to shop, quality itemsAnd great customer...
December 9th, 2022
Verified site experience
• Previous review

Really easy to shop, quality items
And great customer service

Reason I chose this business:

I trust this company

Reason I chose this product:

I like the unique style

Always easy and the description of the items so on...
September 14th, 2022
Verified site experience
• Previous review

Always easy and the description of the items so on point

Reason I chose this business:

Best Pre Loved Company out there

Reason I chose this product:

I saw it in somebody and I like it. I hope it works for me

Fast and easy
March 1st, 2022
Verified site experience
• Previous review
Always very good
January 31st, 2022
Verified site experience
• Previous review
Reason I chose this product:

My daughters Birthday

Always great products and easy to shop
January 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

A gift for my daughter

Reason I chose this product:

She like it

Alway find good items
January 29th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I trust this store

Reason I chose this product:

Gift for my daughter

Always great quality bags
January 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Best pre loved items

Reason I chose this product:

I always wanted this bag and I hope I love it
It is my birthday gift

I love purchasing items from you
December 29th, 2021
Verified site experience
• Previous review

I love purchasing items from you. The most quality and service

Reason I chose this business:

I love Fashionphile and trust it

Reason I chose this product:

I been looking at it for a while an I decide to get it for my Birthday

Many beautiful items
December 28th, 2021
Verified site experience
• Previous review
Reason I chose this product:

I want a Chanel back for so long
I hope this will be what I expected

Love shopping at your website
December 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Because price and I trust your company

Reason I chose this product:

I love the color

Love shopping at your website, I live in an area where...
November 1st, 2021
Verified site experience
• Previous review

Love shopping at your website, I live in an area where we don't have too many stores. This is very coonvenience. But also difficult beacuse you cannot see the items first hand till you received you know if they work for you.

Reason I chose this business:

Price, free shipping quality of products reliability

Reason I chose this product:

Love the low key bags form YSL and the different of the Balenciaga

Always fast and reliable
September 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I found and Item I was looking for

Reason I chose this product:

I like the bag

Easy to navigate the website
May 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Easy to shop

Thumbnail of user brandyw280
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Fashionphile exceeded my expectations. This was my first buying experience and my item was just as described and arrived well packaged to ensure it not be damaged during shipping. I would buy from again. Highly recommend!

Reason I chose this business:

The selection of items and the prices

Thumbnail of user ashleighh60
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Only after I cut the tag did I open the interior pocket to see the inside was peeling and flaking. Have purchased a few items from you and they have all been as described- so I am going to assume this one fell through the cracks.

Reason I chose this business:

I’ve purchased from you before.

Thumbnail of user alygirlh
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I am a first time shopper/buyer using Fashionphile and I'm very pleased! I was nervous to make a valuable jewelry decision sight unseen. Everything from navigation, photos, packaging and the necklace itself hit or exceeded all expectations!

Thumbnail of user porschej2
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

I made a purchase and forgot to change the shipping being that I needed it within a few days. One of the reps made the exception to change the shipping for me so I could get my bag in time and I definitely got the bag in time for my trip. This is the first place I look for bags.!

Reason I chose this business:

My go to for the best designer items

Service
Always the best deals
August 23rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

My go to for the best designer items

Love their merchandise always love to shop here
February 24th, 2024
Verified site experience
• Previous review
Reason I chose this business:

The best selection and products

Really good
December 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Mother told me about it

Reason I chose this product:

Cause I loveee this bag

Thumbnail of user brooker254
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I purchased a wallet that said it was in worn condition. When I got it it honestly looked still pristine except for a little tiny spot you might could see in direct sunlight. I am so happy that I took the plunge and got such a quality wallet for such a discount.

Reason I chose this business:

Friend used it for her dior wallet

Thumbnail of user denisek6
2 reviews
0 helpful votes
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September 7th, 2024
Verified purchase

I debated for some time before taking the plunge to purchase my new purse. I was thrilled upon arrival as my new purse was everything I had hoped for. I found the website photos and description accurate, and would not hesitate to ordered from Fashionphile in the future.

Reason I chose this business:

Trustworthy website, did not worry about being ripped off or receiving a fake Gucci purse

Thumbnail of user sandraz788
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

This was my first-time purchase on Fashionphile. And I'm very pleased with the item I ordered. In addition, the shipping was fast with was a bonus addition. I will definitely be purchasing in the future.

Reason I chose this business:

It was recommended by friend

Thumbnail of user julietm85
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

I enjoy fashionphile I think they're a little pricey but their descriptions are great and I trust its authentic product. That being said I think price points could be a little better. I'm a long time fashionphile customer and I was very displeased to learn they now charge for returns (deduct from refund). It's very discouraging to want to order items now because I know I'm gonna have to pay $15 to return it. I think everyone should only keep items they LOVE and will truly use. I stand by stores that also believe in this and therefore offer free returns. I am now reluctant to order. I am pretty good at ordering what I believe I will love so that I save myself that trip to UPS or FEDEX but sometimes items just don't work out the way we think they will.

Reason I chose this business:

Trustworthy

Love fashionphile
October 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Fashionphile is the website i trust for pre owned designer. Especially items that have some imperfections such as a display item but are still new so to speak

Reason I chose this product:

Bottega is my favorite and this shoe is highly marked down compared to buying at the retailer

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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