FASHIONPHILE

So there was a snag with the order being shipped to the incorrect address, but it got corrected before it went on the road. Customer svc was awesome. They were knowledgeable, diligent and professional.

100% superb business value

I don't think it's good customer service to make me foot the bill for returns: i live 100s to 1,000 of miles away from an actual store to simply walk into a store to return. Makes me less likely to order again unless I've seen the product in person. That was disappointing

It's very smooth and easy to use the website. The descriptions are accurate. The assessment of the product in terms of the condition is very good. I gave it 4 stars because, though I don't think they have much control over that, the color online is very different I person. The green I received is much lighter than the green on screen and gives me pause.

I came across Fashionphile and stated scrolling through the list of designers and items available. I then remembered items I had been wanting. So, I looked them up and to my surprise found them. The price was fair and comparable and knowing it's backed by Neiman Marcus, I felt secure about purchasing and I did.

I was expecting a Chanel dust bag with my purchase as advertised but a day or so after my order someone reached out and advised that it was a mistake and did not come with a Chanel dust bag but instead a fashionphile brand dust bag. I didn't mind because I was excited to get my actual Chanel bag. Instead they gifted a nail file. It would have been nice to get a small discount or credit. But overall my bag is beautiful! And I'll just buy a dust bag later on!

It wasn't a issue at all. But i think we can blame it on the weather (anxiously waiting for the package for a week bought it 10/06 send it 10/08 received it 10/15). Its good that they need a signature to received the package. Its more of like safer that leave it outside the door. Thank you fashionphile

I enjoy fashionphile I think they're a little pricey but their descriptions are great and I trust its authentic product. That being said I think price points could be a little better. I'm a long time fashionphile customer and I was very displeased to learn they now charge for returns (deduct from refund). It's very discouraging to want to order items now because I know I'm gonna have to pay $15 to return it. I think everyone should only keep items they LOVE and will truly use. I stand by stores that also believe in this and therefore offer free returns. I am now reluctant to order. I am pretty good at ordering what I believe I will love so that I save myself that trip to UPS or FEDEX but sometimes items just don't work out the way we think they will.

Item ariived in good condition. However, the package did not contain a return label which is supposed to be provided. Also, the bag was not in the dust bag and was laying in the Chanel box without any protection.

I called to ask for a prepaid shipping label since o e wasn’t included in The package and was e mailed one immediately.

I've eyeballed several emprientes over the last few months. Decided to ask for some more pics, since the listing stated some wear. I found the bag in overall good used condition. Nothing major that kept me from purchasing. They emailed me all the additional pics requested. I would say the only disappointment is when it lists it comes with a dust bag, it's the FP branded bag, not the LV dust bag.

Reason for giving a 4-Star, is because the ring and diamonds looked much bigger than in person. However, it fits prefect, and the clarity of the diamonds is gorgeous. Arrived on time, came securely packed and nicely wrapped.
Thank you FASHIONPHILE,
Jauslin;-))

UPS had to reattempt delivery 3x because i always miss them. Im not allowed to customize delivery by changing the delivery date or options for UPS storepickp instead. I asked help from Fashionphile agent and FP cant change the delivery options on their end either. Its a total waste of UPS carbon footprint having them attempt to deliver to me 3x when i can just pick it up at store or schedule it when im sure to be at home. Also its 95 degrees outside for UPS to waste their energy on all this.

Fashionphile is one of the easiest transactions I had when coming to preloved items. When I purchased my Louis Vuitton Steamer Messenger, it was listed as excellent condition. I received the bag and it was like new. A scratch, a spot, very unnoticeable wear, and a distinct scent of a "closet" in the bag was the only issues, but all is really invisible to naked eye and the scent can always be fixed.

My only issue is the shipping. My item shipped on 07/08/2024 but I received it on 08/01/2024. Although shipping was free, I would rather have the option to pay for the expedited shipping to ensure arrival of my item. While I was waiting, I was worried that it got lost in transit.

Emails were true to point, but I always get a near similar or duplicate response after replying to their initial response.

Item came fast and in perfect condition. The only problem was that the specific bag comes with a crossbody strap (MONTAGNE BB) whereas for some reason i received a shoulder strap which is much shorter.

I visited the San Diego flagship store. Unfortunately, they did not have the item I was looking for in stock locally. However, the NY Flagship location did. I made the purchase in-store with estimated deliver of "later the same week" The item was listed as Shows Wear. It arrived over a week later and even a day later than the shipping company confirmed. Item was visibly in expected condition, although to my disappointment, it had a horrible bengay like smell. After some research, it appears the smell is a result of moth balls. For was not disclosed. If it had been, I would have passed on the item.

I was a little concerned on the shipping process as the bag was delayed with UPS & I didn't get updates on delivery after the delay was sent so I couldn't track it as I needed to sign at delivery. My bag arrived a day late but was in good condition, just concerned as I couldnt Track delivery.

Item was mostly as described, except there is an unpleasant odor that was in the description. It was shipped quickly and arrived in good shape. I feel confident with authenticity.

I received the denim tote yesterday evening. It's is so great however I would not describe it as excellent as in your description. Although it is in good shape inside, it is worn on the outside and somewhat out of shape. However I will keep it as it was a decent price compared to purchasing new

My experience was trouble-free and enjoyable. The website makes it easy to filter through when looking for something specific. The description was true to the handbags condition. Great purchase!

The description of the condition of the bag wasn't fully accurate. The pockets are stretched out, which wasn't in the description. Also, on the inside pocket, there is a huge area where the burgundy color wore off. I didn't see a picture of that. Nevertheless, it is a nice bag and for a Chanel bag, I got it at a great price. Also, for a 2008 bag, it is in a great condition.

Couldn't use PayPal due to technical issues, customer service could not solve the problem, otherwise item arrived quickly and condition is as pictured

I buy things from you all the time I do not know which item you're asking about. A picture with this

I have purchased multiple handbags from Fashionphile. Overall I have always been satisfied. I do feel like some of their handbags listed as 'excellent' have not been in excellent condition to my standards. I recently purchased a Birkin 30 in excellent condition and some of the hardware is extremely scratched up. I do love the bag and plan on keeping it but will ask Her es the next time I'm there to replace some of the hardware. The handbag should have been listed as very good, not excellent in my opinion.

My boots came in a good amount of time. Only thing is I can't fit them 🤦🏽‍. But that has nothing to do with fashionphile. Overall good experience.