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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,277
Neutral
105
Negative
123
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36,133 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,146)

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Reviews that mention popular keywords

shopping experience (181) customer service (416) return policy (51) dust bag (118)
Thumbnail of user ismata5
Virginia
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Packaging are great, no damage to the product. I like that it is packaged very well.

Reason I chose this business:

Fashionphile has some good quality items.

Date of experience: October 13, 2023

Thumbnail of user karyng46
Nevada
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Very easy to buy and I trusted the reviews I read.

Reason I chose this business:

Looking for a certain Chloe bag and I wanted to make sure it was authentic. I read good reviews about Fashionphile.

Date of experience: September 23, 2023

Thumbnail of user donnab3501
New York
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Item pictures accurate, items condition very good, on time delivery, nice packaging!

Reason I chose this business:

The item I was looking for was on your site. Condition and pricing of item were good!

Date of experience: October 10, 2023

Thumbnail of user melissas3195
Virginia
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

The website makes it so easy. I absolutely love my bag!

Reason I chose this business:

They have the best prices

Date of experience: October 10, 2023

Thumbnail of user debrab1580
Florida
1 review
0 helpful votes
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September 29th, 2023
Verified purchase
• Updated review

The delivery was great! The styles were way too small.

Reason I chose this business:

I like doing business with them

Service

Date of experience: September 29, 2023

Perfect condition
June 1st, 2022
Verified purchase
• Previous review

Hi my large Lou Lou bag arrived in perfect condition. It was a bit smaller than I had expected but I love it!

Date of experience: June 1, 2022

Thumbnail of user anaia4
Washington
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

It was more than I expected! Very Good means, Very Good! Will order again!

Reason I chose this business:

Price was affordable.

Date of experience: September 28, 2023

Thumbnail of user angelak1450
Ohio
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Easy to find what I was hoping to find… and then some!

Date of experience: October 4, 2023

Thumbnail of user dianar584
Texas
1 review
0 helpful votes
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October 8th, 2023
Verified purchase
• Updated review

It arrived perfect and love my purchase thanks you

Reason I chose this business:

Selection and price

Date of experience: October 8, 2023

Great and detailed description
October 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Easy and convenient

Reason I chose this product:

I’ve been looking for this bag for a while. Finally found it.

Date of experience: October 6, 2021

Thumbnail of user doreenc167
New York
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Fashionphile made the purchase extremely easy. I absolutely love my new Chanel bag

Date of experience: October 9, 2023

Thumbnail of user newa96
New I.
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

I received my order very fast and in great condition.

Date of experience: October 9, 2023

Thumbnail of user lillianp122
North Carolina
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Easy to use! Fast shipping and product was as described

Reason I chose this business:

Price and return policy

Date of experience: October 8, 2023

Thumbnail of user michelev191
New York
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

So excited it's a gift for my daughter 30 birthday

Reason I chose this business:

Reasonable and great value

Date of experience: October 9, 2023

Thumbnail of user janel804
New York
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Never disappointed since I started purchasing from their site. Delivery was also quick and smooth.

Date of experience: October 9, 2023

Thumbnail of user reynaa39
Florida
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Excellent experience every single time. Love fashionphile

Reason I chose this business:

Consistent, fast and reliable

Date of experience: October 8, 2023

Thumbnail of user martham1563
Texas
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

It's was very fast and so easy. Excellent condition

Reason I chose this business:

Because I couldn’t find the item in store

Date of experience: October 10, 2023

Thumbnail of user tracys1502
California
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

The website and shopping experience was very easy! Pictures were very clear!

Reason I chose this business:

I wanted a discontinued purse. So I looked to see if it was available on FASHIONPHILE!

Date of experience: August 20, 2023

Thumbnail of user mariaa2765
Texas
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

My first time purchase. And i would definitely purchase again. Thank you.

Reason I chose this business:

A friend recommendation.

Date of experience: August 22, 2023

Thumbnail of user newa95
Virginia
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

This bag is absolutely beautiful. It looks brand new.

Reason I chose this business:

Good prices and customer service

Date of experience: October 8, 2023

Thumbnail of user mh1027
AE
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Great experience from start to finish.
Highly professional staff and fast shipping.

Reason I chose this business:

Trustworthy

Date of experience: October 8, 2023

Thumbnail of user karenw3454
Texas
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Great selection, East checkout. Love fashionphile!

Reason I chose this business:

Product I was looking for was in stock and at a good price

Date of experience: October 7, 2023

Thumbnail of user veronicah613
Pennsylvania
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Very good company to deal with everything is always excellent

Date of experience: October 7, 2023

Thumbnail of user mariao1295
California
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Im happy with my purchase, highly recommended! I saved a lot of money

Service

Date of experience: October 8, 2023

Thumbnail of user glynish19
Massachusetts
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

What I chose was what I receive and in a very timely fashion

Reason I chose this business:

I’ve known others who chose Fashionphile and were very pleased with their purchase

Date of experience: September 29, 2023

Thumbnail of user sanamyayk
California
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Packaged well and the description is always correct.

Reason I chose this business:

Reliable and trustworthy

Date of experience: October 6, 2023

Thumbnail of user miaj147
Hawaii
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Trustworthy site with fast delivery. Wish the app was more user friendly

Reason I chose this business:

Trustworthy

Service

Date of experience: October 6, 2023

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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