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FASHIONPHILE has a rating of 4.8 stars from 6,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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36,133 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!
The shipping was quick, my item was nicely packed.
Choice of products
Date of experience: September 24, 2023
Sending purchase back bag was in very bad condition, very unhappy.
No live person to contact only robot
Date of experience: September 2, 2023
Thank you do much! I found my favourite one and fit well
great service
Date of experience: September 30, 2023
Date of experience: December 26, 2021
Great transaction, item just as described,fast shipping. Would definitely shop here again.
Found on internet
Date of experience: September 29, 2023
Best prices and customer service of any site I have tried when buying used bags.
Found the perfect bag no one else had.
Date of experience: September 30, 2023
Everything was awesome, I love my new bag! It came very fast and it looks brand new
Date of experience: May 4, 2022
Beautiful product, as pictured! Efficient service no complaints!
Date of experience: September 30, 2023
Flawless. Everything was perfect and easy. And I'm obsessed with my purchase.
Date of experience: October 15, 2021
Easy to navigate and managed to get a great bag - fast delivery
Date of experience: May 6, 2022
I like the reserve program. Shipping was prompt. Everything was packed perfectly.
Know and like the brand.
Date of experience: May 13, 2021
The bag was exactly as described and everything I was looking for!
Guarantee, price and service.
Perfect as a purse and diaper bag.
Date of experience: May 18, 2021
The item can add described... She's beautiful! Thanks for the prompt service
Past experiences have been good
I've been wanting this item for quite a while,
Date of experience: May 24, 2021
Fast shipping very good condition exactly like the picture on the website
Date of experience: October 5, 2021
Came packaged to perfection! I can't wait to carry my new bag!
Date of experience: March 30, 2022
Arrived fairly quickly, and was exactly what was shown, very happy!
Date of experience: September 3, 2023
Quick delivery and accurate description and condition of the bag. Love it!
Date of experience: May 18, 2022
... my heart jumped a little as I opened it love it!
Date of experience: February 23, 2022
The Flap pocket on the back of the wallet was off center. Seemed to not be authentic
* FASHIONPHILE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2022
I've always had a good experience. Purchasing and receipt is always easy and on time.
Date of experience: September 9, 2023
Merchandise arrived late - persistent shipping delays. Merchandise itself was in good condition.
Date of experience: August 4, 2022
The shoes are fabulous! The packaging was professional and slick! Thank you!
Date of experience: June 3, 2022
Excellent service and experience. Ring is also beautiful and in great condition.
Date of experience: June 3, 2022
Item came in one day in perfect condition. Beautiful packaging
Great reviews from friends
Date of experience: September 15, 2023
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
