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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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Instant Feedback

36,110 reviews

92
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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,130)

Rating

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Reviews that mention popular keywords

shopping experience (181) customer service (416) return policy (51) dust bag (118)
Thumbnail of user georginat35
California
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

I love it. Quick delivery, basically got it the next day

Date of experience: March 24, 2022

Thumbnail of user newa54
New York
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Product came just as described! I always have great experience with my purchases.

Reason I chose this business:

Convenient shopping with high end products at reasonable prices.

Date of experience: September 12, 2023

Thumbnail of user ednas166
Virginia
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Delaney ( from Carlsbad) is nice provided me with customer assistance

Date of experience: September 13, 2023

Thumbnail of user tamitam
New York
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Love finding special pieces here. Site is easy to shop. The item was in excellent condition.

Reason I chose this business:

Because i saw a great deal on a item i have been looking for

Service

Date of experience: September 13, 2023

Thumbnail of user jasont1285
Idaho
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

Thank you again for an great item and an easy transaction!

Date of experience: March 6, 2022

Thumbnail of user monicas961
Florida
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Love my wallet so much. Perfectly described and shipped in a good amount of time.

Reason I chose this business:

Birthday treat to myself but why pay full price!

Date of experience: September 14, 2023

Thumbnail of user caseyp224
Virginia
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Ordered Hermes boots and they were marked as very good but they're literally perfect!

Date of experience: September 14, 2023

Thumbnail of user ariels108
Colorado
2 reviews
0 helpful votes
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September 14th, 2023
Verified purchase

Love my item. Exactly what I wanted. Fashionphile doesn't miss

Date of experience: September 14, 2023

Thumbnail of user newa55
Florida
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Product as described. Extremely satisfied with the purchase.

Reason I chose this business:

Had the best price

Date of experience: September 13, 2023

Thumbnail of user pamelaa1420
New Jersey
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Love my new purse. Shipping was fast and packaged well.

Date of experience: September 13, 2023

Thumbnail of user folashadeo6
Ohio
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Excellent shopping experience, bag is beautiful and same as pictures on website

Reason I chose this business:

Authentic designers

Date of experience: September 13, 2023

Thumbnail of user newa58
Ohio
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I just wish it would've come with a box or lv dust bag

Date of experience: September 14, 2023

Thumbnail of user amyc2603
California
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Always find what I am looking for at a fair price.

Date of experience: September 15, 2023

Thumbnail of user sandyf240
Ohio
1 review
0 helpful votes
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September 15th, 2023
Verified purchase
• Updated review

Beautiful, clean merchandise. I will be making more purchases in the future!

Reason I chose this business:

The option of Reserve is wonderful!

Date of experience: September 15, 2023

Love this site!
September 11th, 2021
Verified site experience
• Previous review

Love this site! I have always wanted this bag, and it is sold out every where but this amazing site with its AMAZING prices!

Reason I chose this business:

Recommended by a friend

Reason I chose this product:

I am buying a 60th birthday present for myself! :)

Date of experience: September 11, 2021

Thumbnail of user christyl209
Louisiana
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Checking out was easy, ship was fast, package is too cute

Date of experience: June 11, 2022

Thumbnail of user laurah2078
Florida
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

I had an amazing experience. I was able to find what I was looking for. My order arrived quickly.

Date of experience: November 13, 2021

Thumbnail of user daryllf1
Arizona
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Described as in Excellent condition and arrived as such. Fast shipping and well packaged.

Reason I chose this business:

Ad I saw online

Date of experience: August 15, 2023

Thumbnail of user courtneys512
Virginia
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

It's always great. I know I can trust the authenticity and and the condition as they say it is.

Date of experience: April 23, 2022

Thumbnail of user reanam1
Pennsylvania
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Great experience and item was as described and I love it.

Date of experience: March 18, 2022

Thumbnail of user taylork227
Texas
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Great sale. Fast shipping. Great experience. Will buy from here again!

Date of experience: February 25, 2022

Thumbnail of user amyn872
California
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Fast & Easy process
Safe & secure especially when ordering online

Date of experience: April 28, 2022

Thumbnail of user gladysv44
Arizona
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

First time purchasing on this website and my experience was wonderful!

Reason I chose this business:

It had a designer item I was looking for.

Date of experience: September 10, 2023

Thumbnail of user newa51
Texas
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

My bag was a bit dusty and dirty. Otherwise it's okay. Wish it would have been cleaned

Date of experience: September 10, 2023

Thumbnail of user mayrab69
Illinois
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

I paid for next day delivery and it was promptly delivered next day.

Reason I chose this business:

Good selection of preowned bags

Date of experience: August 24, 2023

Thumbnail of user benzs2
Nevada
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Easy and great quality. Package came in great quality

Date of experience: September 7, 2023

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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