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    FASHIONPHILE

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FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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Instant Feedback

36,110 reviews

92
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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,130)

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Reviews that mention popular keywords

shopping experience (181) customer service (416) return policy (51) dust bag (118)
Thumbnail of user julissac8
New Jersey
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

Wallet was packaged very carefully and was just as described.

Date of experience: November 30, 2021

Thumbnail of user jillc789
Wisconsin
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Fast shipping and beautiful condition as described!

Reason I chose this business:

Authentic items - never have to worry about fakes!

Date of experience: August 29, 2023

Thumbnail of user annp943
California
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I would recommend your service and had a wonderful experience.

Reason I chose this business:

I have sold my bags with you and like the experience and professionalism.

Date of experience: August 31, 2023

Thumbnail of user laurapb
North Carolina
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I love my new bag. It came beautifully packaged and as described.

Reason I chose this business:

Great reputation

Date of experience: August 31, 2023

Thumbnail of user nataliaa96
GB
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Thank you for a beautiful shawl. Great service, fast shipping.

Date of experience: August 30, 2023

Thumbnail of user marya4119
West Virginia
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Received handbag very quickly and packaged perfectly! Exceeded all of my expectations

Date of experience: August 30, 2023

Thumbnail of user harrieto16
Ohio
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

Fast delivery and my order was packaged nicely. My item was exactly as described

Date of experience: July 9, 2022

Thumbnail of user lenoram24
New York
1 review
0 helpful votes
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May 23rd, 2021
Verified purchase

Slippers were in perfect condition and came in very fast

Quality

Date of experience: May 23, 2021

Thumbnail of user pamj387
Maryland
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I love my bag. The condition is just like brand new.

Reason I chose this business:

They had the perfect bag for me.

Date of experience: September 1, 2023

Thumbnail of user kellis281
Wisconsin
2 reviews
0 helpful votes
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August 30th, 2023
Verified purchase

Beautiful bag! Well packed and matches description.

Reason I chose this business:

Best online shopping site, easy to navigate

Date of experience: August 30, 2023

Thumbnail of user lindas6169
Nevada
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I had great experiences with selling and purchasing from Fashionphile for a few years.

Reason I chose this business:

Extensive products selection, excellent items condition, and great customer service.

Date of experience: August 31, 2023

Thumbnail of user joanner145
New Jersey
3 reviews
0 helpful votes
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August 31st, 2023
Verified purchase

Love buying. I've gotten some great designer pieces!

Reason I chose this business:

Good quality. Quick shipping. Buy back is great too

Date of experience: August 31, 2023

Thumbnail of user sherrys603
Canada
1 review
0 helpful votes
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August 31st, 2023
Verified purchase
• Updated review

Excellent selection, accurate ratings, good pricing

Reason I chose this business:

Good selection and price

Date of experience: August 31, 2023

VERY GOOD!
August 3rd, 2021
Verified site experience
• Previous review

VERY GOOD! :)

Reason I chose this business:

PRICE AND AVAILABILITY

Date of experience: August 3, 2021

Thumbnail of user calvinn33
Maryland
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

I love the bag. Excellent condition and worth the price.

Reason I chose this business:

Easy/fast transaction

Reason I chose this product:

Love the style

Quality

Date of experience: June 14, 2021

Thumbnail of user tishakayst
New York
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Great throwback. Looks practically new, great to have purchased it

Date of experience: June 6, 2022

Thumbnail of user ajas12
Maryland
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

Perfect Experience! Quick, Perfect Condition as depicted in the photos

Date of experience: April 12, 2022

Thumbnail of user bb573
New York
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Color was lighter than expected. Needed a darker grey color.

Date of experience: April 15, 2022

Thumbnail of user samr588
Canada
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Shipping was timely, and was delivered with ease. Thank you!

Date of experience: June 22, 2021

Thumbnail of user shaeb22
Texas
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Great experience shopping with the company love all the options

Date of experience: June 9, 2022

Thumbnail of user jaylap5
New York
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Love love it was better than what was described. Another Bag for my collection!

Date of experience: February 2, 2022

Thumbnail of user marlonc54
Connecticut
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Great product good condition and great service had no issues

Date of experience: January 5, 2022

Thumbnail of user hangh3
Canada
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

First time I bought a bag. The bag is exactly I wanted. Thanks you

Date of experience: April 22, 2022

Thumbnail of user mariaho21
New York
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Great purchase for the price… the description was spot on

Date of experience: November 17, 2021

Thumbnail of user alexc1705
California
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Ordered Tuesday night and received the package Thursday.

Reason I chose this business:

Fair prices and trusted high end product reseller

Date of experience: August 24, 2023

Thumbnail of user christiney720
California
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

This is a fabulous necklace! It's unique and I love it.

Reason I chose this business:

Have been looking for this particular choker for months

Date of experience: August 26, 2023

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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