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    FASHIONPHILE

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FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,266
Neutral
105
Negative
123
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Instant Feedback

36,102 reviews

92
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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,129)

Rating

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Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user lexo7
Texas
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

Very fast shipping two days exactly as described thank you

Date of experience: May 6, 2022

Thumbnail of user alexandrae69
Canada
1 review
0 helpful votes
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November 26th, 2021
Verified purchase

The items I bought were in excellent condition as described.

Reason I chose this business:

Because someone recommended it.

Reason I chose this product:

Got good reviews

Date of experience: November 26, 2021

Thumbnail of user kimberlym1439
Maryland
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

I love this site. The purse was as shown. I'm just hoping it's authentic.

Reason I chose this business:

It was recommended by a friend

Reason I chose this product:

I wanted a small purse

Quality

Date of experience: May 11, 2021

Thumbnail of user laurenl431
Lauren L. – FASHIONPHILE Rep

Hey Kimberly, rest assured everything we sell is 100% authentic, guaranteed! We hope you enjoy your bag.

Thumbnail of user barbaraa932
North Carolina
1 review
0 helpful votes
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May 10th, 2021
Verified purchase

Excellent service, exactly as described. My daughter is very pleased.

Reason I chose this business:

Past customer

Quality

Date of experience: May 10, 2021

Thumbnail of user annf418
Florida
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

Fast and I am informed with everything from shipping to delivery

Reason I chose this business:

Recommended by most youtubers

Reason I chose this product:

I love to have my own gucci belt

Quality

Date of experience: May 11, 2021

Thumbnail of user saiid
California
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

Package came earlier than expected. In perfect condition

Quality

Date of experience: May 9, 2021

Thumbnail of user nataliap91
Florida
2 reviews
0 helpful votes
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August 13th, 2022
Verified purchase

Love my new Chanel bag.
Just as described and beautiful!

Date of experience: August 13, 2022

Thumbnail of user chelsim8
Arizona
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

Great! Definitely will purchase from you guys again!

Date of experience: August 12, 2021

Thumbnail of user beeh26
Texas
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Shipping was fast and I love my speedy. Will definitely shop again!

Quality

Date of experience: May 13, 2021

Thumbnail of user rosied50
Ohio
2 reviews
0 helpful votes
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May 15th, 2021
Verified purchase

So happy to receive my Gucci bag. It looks excellent

Reason I chose this business:

Products are authentic

Reason I chose this product:

Love Gucci purses... they are light to carry

Quality

Date of experience: May 15, 2021

Thumbnail of user lisat66
California
3 reviews
2 helpful votes
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May 8th, 2022
Verified purchase

This bag is gorgeous, it's in the condition stated and I'm very happy

Date of experience: May 8, 2022

Thumbnail of user tiawanac
Ohio
1 review
0 helpful votes
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May 13th, 2021
Verified purchase
• Updated review

Customer service has been great. No disappointment so far with my purchases.

Reason I chose this business:

Love the selection of the items that's hard to find

Reason I chose this product:

Love the chain

Quality

Date of experience: May 13, 2021

Never disappointed with my purchases so far
May 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great service

Reason I chose this product:

Love the chain

Date of experience: May 3, 2021

Thumbnail of user brendab1338
New York
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

Found exactly what I wanted for a great price! Loved my LV piece

Quality

Date of experience: May 11, 2021

Thumbnail of user rivkam3
New York
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

Great fast service
And shoes in amazing condition
Beautifully packaged

Date of experience: May 7, 2022

Thumbnail of user ariag8
New York
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

Amazing quality and fast shipping! 1000 percent recommend!

Date of experience: May 7, 2022

Thumbnail of user judithm559
California
2 reviews
0 helpful votes
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May 13th, 2021
Verified purchase
• Updated review

Found just what I was looking for, to bandana around neck or saucy tie on handbag

Reason I chose this business:

I do not know how I got on the site. But when I went to scarves it was incredible I will definitely continue to shop on Fashionphile

Reason I chose this product:

Just what I was looking for Floral Gucci in Navy, bandana size, Summer!

Quality

Date of experience: May 13, 2021

Found just what I was looking for
May 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

I do not know how I got on the site. But when I went to scarves it was incredible I will definitely continue to shop on Fashionphile

Reason I chose this product:

Just what I was looking for Floral Gucci in Navy, bandana size, Summer!

Date of experience: May 3, 2021

Thumbnail of user maryg2573
Florida
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

What a great experience! Came on time and matched reviews.

Date of experience: March 26, 2022

Thumbnail of user ameliaa104
Connecticut
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Very happy with my purchase and the overall experience! Thank you.

Date of experience: October 19, 2021

Thumbnail of user melissam2244
New York
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Shipped fast, perfect condition, easy site to use.

Date of experience: September 18, 2021

Thumbnail of user monicar416
Texas
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

Thanks i love my bag! Everything was perfect and arrives very quickly

Date of experience: August 20, 2021

Thumbnail of user maribels44
Iowa
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Im happy with my purchase. It was good and honest translation.

Date of experience: August 19, 2021

Thumbnail of user christinew948
California
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Easy to use and great deal. Would shop again if looking for something similar

Quality

Date of experience: May 17, 2021

Thumbnail of user kaylynneg1
Oklahoma
2 reviews
0 helpful votes
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May 10th, 2022
Verified purchase

Just as described and shipped quickly! Will shop again.

Date of experience: May 10, 2022

Thumbnail of user kaityy1
Virginia
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Easy purchasing experience and great, discrete packaging

Date of experience: May 9, 2022

Thumbnail of user samt472
California
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Super satisfied with product! Quick and easy! Will definitely come back in the future

Reason I chose this business:

Found a purse I’ve been looking for for a while now! Couldn’t find it anywhere else

Reason I chose this product:

Happy with pricing

Quality

Date of experience: May 13, 2021

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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