Sitejabber Website Reviews and Complaints
  • Bookmark

    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
Write a Review

Overview

FASHIONPHILE has a rating of 4.8 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.5%
Positive
3,262
Neutral
105
Negative
123
View ratings trends

Instant Feedback

36,096 reviews

92
See all photos
How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
See full review
Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
See positive reviews

Reviews (6,125)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user cherylg688
Arkansas
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Item as described and clean will purchase from again

Date of experience: May 13, 2022

Thumbnail of user oliviar414
New York
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Bag is basically pristine. Very happy with the order! Thank you so much.

Date of experience: May 13, 2022

Thumbnail of user cherylj308
Florida
2 reviews
0 helpful votes
  • Send Message
May 23rd, 2021
Verified purchase

Easy shopping with great descriptions of products!

Reason I chose this business:

Because I could count on my item being verified authentic.

Reason I chose this product:

Because that item new is on wait list with LV.

Quality

Date of experience: May 23, 2021

Thumbnail of user charlottea120
Texas
1 review
0 helpful votes
  • Send Message
May 25th, 2021
Verified purchase

Good shopping experience, fast shipping. Love the variety of items y'all sell

Reason I chose this business:

Reasonable prices, authentic, and a great variety of things to choose from.

Reason I chose this product:

It’s what I wanted

Quality

Date of experience: May 25, 2021

Thumbnail of user sophias162
Sophia S. – FASHIONPHILE Rep

Thank you Charlotte! We really appreciate your review and are glad you found what you were looking for!

Thumbnail of user amandar1252
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 24th, 2021
Verified purchase

Bag is exactly as described, Super fast shipping, beautiful packaging... I will shop here again!

Reason I chose this business:

Good review from YouTuber

Reason I chose this product:

Excellent price, shape of bag was near perfect

Quality

Date of experience: May 24, 2021

Thumbnail of user isabellen26
Georgia
1 review
0 helpful votes
  • Send Message
May 24th, 2021
Verified purchase

Product as described. Well packaged and shipping was supper fast

Reason I chose this business:

Because of guaranteed authenticity

Reason I chose this product:

It’s a bag I had been wanting and didn’t want to pay full price for. The bag was described as excellent condition. It looks like it was never used. Love it!

Quality

Date of experience: May 24, 2021

Thumbnail of user anonymouss1103
Connecticut
1 review
0 helpful votes
  • Send Message
May 23rd, 2021
Verified purchase

Spoke with a representative on the phone while purchasing and they were very helpful.

Excellent

Service
Quality

Date of experience: May 23, 2021

Thumbnail of user krystala50
Virginia
1 review
0 helpful votes
  • Send Message
May 23rd, 2021
Verified purchase

The bag is great, a little long to ship otherwise it was good service

Quality

Date of experience: May 23, 2021

Thumbnail of user fjt3
Tennessee
1 review
0 helpful votes
  • Send Message
December 4th, 2021
Verified purchase

It was a easy and smooth transaction. I will for sure order again.

Date of experience: December 4, 2021

Thumbnail of user jd871
New Jersey
1 review
0 helpful votes
  • Send Message
May 22nd, 2021
Verified purchase

Product in great condition as described. Arrived within given time period. Very satisfied customer!

Reason I chose this business:

Previous good experience.

Reason I chose this product:

Have been eyeing in the Louis Vuitton store but has been out of stock.

Quality

Date of experience: May 22, 2021

Thumbnail of user lisan939
Arizona
1 review
0 helpful votes
  • Send Message
October 23rd, 2021
Verified purchase

Came exactly as how described and shipped/delivered fast!

Date of experience: October 23, 2021

Thumbnail of user reyl23
California
1 review
0 helpful votes
  • Send Message
November 23rd, 2021
Verified purchase

Fast shipping, nice packaging, good price, wide selection of products and great deals!

Date of experience: October 24, 2021

Thumbnail of user gb229
California
1 review
0 helpful votes
  • Send Message
May 20th, 2021
Verified purchase

Item as described. Super fast shipping. Smooth and seamless transaction.

Quality

Date of experience: May 20, 2021

Thumbnail of user angied173
California
1 review
0 helpful votes
  • Send Message
March 13th, 2022
Verified purchase

Always professionally packaged, as described, and shipped incredibly fast! Love my wallet!

Date of experience: March 13, 2022

Thumbnail of user brittanyj166
California
1 review
0 helpful votes
  • Send Message
May 20th, 2021
Verified purchase

Received the most perfect bag, exactly as described. Thank you!

Reason I chose this business:

Great prices

Quality

Date of experience: May 20, 2021

Thumbnail of user kimc1448
New Jersey
1 review
0 helpful votes
  • Send Message
March 13th, 2022
Verified purchase

Great experience simple process and details listed

Date of experience: March 13, 2022

Thumbnail of user janaea5
Texas
1 review
0 helpful votes
  • Send Message
December 3rd, 2021
Verified purchase

I received my items on time. So far, I've had a great first experience!

Date of experience: December 3, 2021

Thumbnail of user juliaz47
California
1 review
0 helpful votes
  • Send Message
May 21st, 2021
Verified purchase

Very pleased with all the experience buying and selling. Thanks!

Very professional and pleasant.

Reason I chose this business:

Recommended by the lady from Neiman Marcus.

Reason I chose this product:

Hard to get from the store.

Service
Quality

Date of experience: May 21, 2021

Thumbnail of user bennys42
Colorado
1 review
0 helpful votes
  • Send Message
May 19th, 2021
Verified purchase

It was easy as 1. 2. 3! Straight forward online shopping! 100% recommended.

Reason I chose this business:

It’s highly rated and recommended an influencer i follow.

Reason I chose this product:

Great pictures. What i saw is what i got.

Quality

Date of experience: May 19, 2021

Thumbnail of user yeseniavillaef
Texas
2 reviews
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

Love the bag just like i imagined! It is really good taken care off

Date of experience: February 21, 2022

Thumbnail of user melindah201
New York
1 review
0 helpful votes
  • Send Message
August 27th, 2021
Verified purchase

Shipping took forever but happy with my purchase. Can't wait to order again

Date of experience: August 27, 2021

Thumbnail of user nermal1
Florida
2 reviews
0 helpful votes
  • Send Message
January 19th, 2022
Verified purchase

The bag is as pictured, I'm very happy with my purchase.

Date of experience: January 19, 2022

Thumbnail of user laurenh645
California
1 review
0 helpful votes
  • Send Message
May 17th, 2022
Verified purchase

It was so convenient using fashionphile. Received my bag quickly after payment.

Date of experience: May 17, 2022

Thumbnail of user sandrak672
Virginia
2 reviews
0 helpful votes
  • Send Message
May 17th, 2022
Verified purchase

Great price. Fast shipment. 5 stars all round. Will shop again.

Date of experience: May 17, 2022

Thumbnail of user rhondaw444
Maryland
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

Product as described and fast delivery. Will definitely order again!

Date of experience: May 15, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

How do I know I can trust these reviews about FASHIONPHILE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FASHIONPHILE?