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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,261
Neutral
105
Negative
123
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36,100 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,124)

Rating

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Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user kathyn247
Michigan
2 reviews
0 helpful votes
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March 3rd, 2022
Verified purchase

Great site to shop! Love my purchase will definitely use Fashionphile again

Date of experience: March 3, 2022

Thumbnail of user mollyg152
Virginia
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

Looks even better than described. Thrilled with the purchase.

Date of experience: May 28, 2021

Thumbnail of user ambilim
Ohio
3 reviews
0 helpful votes
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May 28th, 2021
Verified purchase
• Updated review

It was great, easy to search and huge collection of handbags

Reason I chose this business:

I believe they are on top when it comes to used bag market, i heavily rely on their authentication.

Reason I chose this product:

I really wanted antigona bag, it is timeless piece.

Quality

Date of experience: May 28, 2021

Best shopping experience, overall good collection...
May 25th, 2021
Verified site experience
• Previous review

Best shopping experience, overall good collection and authenticity granted

Reason I chose this product:

Needed chanel walet

Date of experience: May 25, 2021

Thumbnail of user nolam21
District of Columbia
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

Excellent condition; fast shipping; responsive customer service

Date of experience: March 5, 2022

Thumbnail of user paulh2478
Oklahoma
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Beautiful, excellent condition and fast delivery. Perfect! Love it.

Date of experience: March 15, 2022

Thumbnail of user alekg
Missouri
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

Great product. As advertised! Will shop again. Fast shipping.

Date of experience: March 20, 2022

Thumbnail of user leee241
Maryland
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Received item super fast and I love my purse! Will definitely be ordering again.

Date of experience: February 10, 2022

Thumbnail of user dc931
Colorado
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Received in a timely manner, new condition, with dust bags.

Date of experience: May 21, 2022

Thumbnail of user erinm720
New York
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

Revived bag in excellent condition, exactly as described. Shipped promptly.

Reason I chose this business:

Quality of products.

Reason I chose this product:

Bag listed in excellent condition

Quality

Date of experience: June 5, 2021

Thumbnail of user robinb1024
Virginia
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Bag was as described. Arrived impeccably packaged.

Date of experience: April 6, 2022

Thumbnail of user koquiser
Pennsylvania
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

Item came exactly as described, it was in excellent condition

Date of experience: June 5, 2021

Thumbnail of user courtnyj
Maryland
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Fast shipment. The bag is as described. Will order again.

Date of experience: May 8, 2022

Thumbnail of user laurenr475
Hawaii
1 review
0 helpful votes
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December 12th, 2021
Verified purchase

Fast shipping. Quality better than describe! Very pleased with purchase.

Date of experience: December 12, 2021

Thumbnail of user amandam2162
Washington
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Love my new Louie Vuitton wallet. Great condition. I will definitely buy from here again

Date of experience: March 11, 2022

Thumbnail of user amys2281
Vermont
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

Product as described and photographed. Wish shipping did not have to sign for package.

Date of experience: December 11, 2021

Thumbnail of user whitneyc202
Pennsylvania
1 review
0 helpful votes
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January 29th, 2022
Verified purchase

Great handbag, Just as described! I'll be ordering another bag soon!

Date of experience: January 29, 2022

Thumbnail of user rachelc1066
Texas
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Love it amazing gorgeous friendly you all rock the best

Date of experience: May 25, 2022

Thumbnail of user anitai43
California
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Beautiful packaging thanks I love my purchase black Gucci messenger bag

Date of experience: April 6, 2022

Thumbnail of user irisv32
California
2 reviews
0 helpful votes
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November 3rd, 2021
Verified purchase

Product arrived in mint condition and as described.

Date of experience: November 3, 2021

Thumbnail of user danielles973
New York
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Bag was as pictured and in great condition. Very happy with my purchase!

Date of experience: May 4, 2022

Thumbnail of user olgah79
Texas
2 reviews
3 helpful votes
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April 19th, 2022
Verified purchase

I received my order and it was as described. Thanks

Date of experience: April 19, 2022

Thumbnail of user adamb465
California
2 reviews
0 helpful votes
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April 19th, 2022
Verified purchase

Timely shipping. Great high quality products to choose from on line.

Date of experience: April 19, 2022

Thumbnail of user karens3639
North Carolina
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Perfect! Just as described. Looks amazing on my Odeon PM

Date of experience: April 19, 2022

Thumbnail of user stefanyf2
New York
1 review
0 helpful votes
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June 7th, 2021
Verified purchase

Thank you so much! Love my card holder! I definitely recommend using this app for purchases!

Date of experience: June 7, 2021

Thumbnail of user senghongi
New Zealand
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

The delivery is so fast. It took about 5 days after my purchase.

Date of experience: March 24, 2022

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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