Sitejabber Website Reviews and Complaints
  • Bookmark

    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
Write a Review

Overview

FASHIONPHILE has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.5%
Positive
3,257
Neutral
105
Negative
123
View ratings trends

Instant Feedback

36,090 reviews

92
See all photos
How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
See full review
Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
See positive reviews

Reviews (6,117)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user reginab343
Georgia
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Excellent service. Will recommend to friends and family.

Service
Value
Shipping
Quality

Date of experience: April 8, 2022

Thumbnail of user jennaq12
Texas
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

Bag is beautiful perfect! Will come back to buy again!

Date of experience: April 6, 2022

Thumbnail of user paolaq4
New Jersey
1 review
0 helpful votes
  • Send Message
March 8th, 2022
Verified purchase

First but not last time buying here. I love everything inside mi box.

Date of experience: March 8, 2022

Thumbnail of user fathimah1
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

Was jus the same as description to every minute detail

Date of experience: October 1, 2021

Thumbnail of user rocylw
Oklahoma
1 review
0 helpful votes
  • Send Message
September 30th, 2021
Verified purchase

The bag is perfect and exactly what I want! Can't wait to buy more!

Date of experience: September 30, 2021

Thumbnail of user isham7
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 10th, 2021
Verified purchase

The shoes fit perfect. Excellent condition and fast delivery. Beautiful packaging

Date of experience: June 10, 2021

Thumbnail of user nekiar3
Florida
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

I love fashionphile and all of the consignment items they have.

Date of experience: August 24, 2022

Thumbnail of user caseyc457
Louisiana
1 review
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase

Wonderful, easy, description on point. Definitely will purchase from FP again.

Date of experience: March 4, 2022

Thumbnail of user dynesl
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

My first purchased and love over all experience. I will purchase more

Date of experience: June 1, 2022

Thumbnail of user roxanner153
France
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Was very impressed at the quality and condition of this ring!

Date of experience: June 1, 2022

Thumbnail of user amyb2272
California
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Bag came quickly and was beautiful packaged. Condition is just as described. Thank you!

Date of experience: June 1, 2022

Thumbnail of user wanidak1
Illinois
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

It was a pleasure shopping with fashionphile. Super easy and reliable.

Date of experience: August 24, 2022

Thumbnail of user lindac3948
Texas
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Shipped item and arrived quickly. Condition as described.

Date of experience: April 8, 2022

Thumbnail of user ....3
Australia
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Purchase and transaction was smooth. Love the bracelet I bought

Date of experience: April 7, 2022

Thumbnail of user katyb65
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

Great experience overall! Quick shipping, bag was in even better shape than expected.

Date of experience: June 14, 2021

Thumbnail of user mayx9
Maryland
1 review
0 helpful votes
  • Send Message
October 2nd, 2021
Verified purchase

I got the earring like new so lucky this is my fist time buy from here!

Date of experience: October 2, 2021

Thumbnail of user rachelw766
Washington
1 review
0 helpful votes
  • Send Message
March 9th, 2022
Verified purchase

Arrived safely, very well packaged, excellent condition. Love it

Date of experience: March 9, 2022

Thumbnail of user tinah863
California
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

Found just the bag I was looking for at a good price. Received it in three days

Date of experience: August 21, 2022

Thumbnail of user laylayo
Washington
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Fast shipping, came 1 day after I placed the order

Date of experience: June 2, 2022

Thumbnail of user jamiew734
Kentucky
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Friendly service & good quality. I would buy again.

Date of experience: June 2, 2022

Thumbnail of user joshuac864
Utah
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Delivery was fast, product is of good quality, not scam

Date of experience: June 2, 2022

Thumbnail of user alexb1427
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Very nice site, packaging, communication & delivery and love the Hermes elephant!

Date of experience: June 1, 2022

Thumbnail of user erino152
Idaho
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Great experience- would have a hard time knowing authenticity so grateful for Fashionphile!

Date of experience: June 1, 2022

Thumbnail of user mariac2514
DO
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

High quality, amazing price, will be purchasing again soon

Date of experience: June 1, 2022

Thumbnail of user gabriellec123
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

The bag was in good condition but a little dirty inside

Date of experience: June 1, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

How do I know I can trust these reviews about FASHIONPHILE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FASHIONPHILE?