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    FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
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Overview

FASHIONPHILE has a rating of 4.8 stars from 6,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

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Positive reviews (last 12 months): 93.5%
Positive
3,254
Neutral
104
Negative
123
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36,069 reviews

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How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

Date of experience: 4/22/20
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Top Positive Review

“LV Bracelet”

Jill T.
11/17/24

I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!

Date of experience: 11/7/24
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Reviews (6,110)

Rating

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Other

Reviews that mention popular keywords

shopping experience (181) customer service (415) return policy (51) dust bag (118)
Thumbnail of user lil156
Texas
1 review
0 helpful votes
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July 25th, 2021
Verified purchase

Always satisfied buy or sell on the Fashionphile, never let me down.

Date of experience: July 25, 2021

Thumbnail of user nataliam109
Florida
1 review
0 helpful votes
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July 24th, 2021
Verified purchase

Nice condition, I love it came with pouch and box as well

Date of experience: July 24, 2021

Thumbnail of user stanyelew
Ohio
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

Great customer service. Item arrived as described.

Date of experience: July 23, 2021

Thumbnail of user ub18
Michigan
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

It was very easy no pushy emails. Great section on everything.

Date of experience: July 28, 2021

Thumbnail of user pavela31
California
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Ggggggggggggggggggoooooooooooddddddddddddddddddddddd

Service

Date of experience: September 19, 2024

Thumbnail of user alliep81
Florida
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Hassle-free xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

It was the only place that had this particular product available

Date of experience: October 22, 2024

Thumbnail of user charlesm2796
New York
3 reviews
0 helpful votes
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November 10th, 2022

Nagyon elégedett vagyok! Nem áltattam magam az online áruházakkal kapcsolatban, de rájöttem, hogy ez még jobb, mint a hagyományos vásárlás - egyszerű, gyors és még csak ki sem kell mozdulni otthonról.

Date of experience: November 10, 2022

Thumbnail of user sammyc61
Australia
4 reviews
0 helpful votes
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October 25th, 2022

Die Website war unglaublich einfach zu bedienen. Die Lieferung war rasend schnell. Flexibler und reaktionsschneller Manager, würde ich auf jeden Fall wieder verwenden! Ich bin so dankbar! Ich werde dieses Unternehmen wieder nutzen.

Date of experience: October 24, 2022

Thumbnail of user newa398
Virginia
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Xxxxxxxxxxxcxxxxxxxxxxxxxxxccxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: August 8, 2024

Thumbnail of user meia3
Nevada
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

Excellent xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxo

Reason I chose this business:

Good selection

Date of experience: July 24, 2024

Super
June 22nd, 2024
Verified site experience
• Previous review

Super. Easy to use.

Reason I chose this business:

Well, they are in town now.

Date of experience: June 12, 2024

Show more item photos, but otherwise awesome!
December 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Ease of ordering/returns.

Reason I chose this product:

I love Chanel and Hermes

Date of experience: December 8, 2021

Easy and quick shopping experience
August 1st, 2021
Verified site experience
• Previous review
Reason I chose this product:

I like Hermes gold on gold.

Date of experience: August 1, 2021

Thumbnail of user ronnyl20
New York
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Thanks recibí mi pedido llegó en perfecto estado y rápido lo recomiendo a todo el mundo todo es original me encanta lo que venden y volveré a comprar gracias

Date of experience: August 11, 2022

Thumbnail of user bens942
Australia
3 reviews
0 helpful votes
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November 20th, 2021

Ich bin immer zufrieden mit meinen Einkäufen. Tolle Qualität für den Preis. Ich habe immer mein Einkaufserlebnis mit diesem Shop genossen. Tolle Produkte und Fotos.

Date of experience: November 20, 2021

Thumbnail of user shihuiz
Canada
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Hahahahhahahahahahahahahahahhahahahhhahaahhahahahahahahah

Service

Date of experience: July 8, 2024

Thumbnail of user marissam163
Virginia
1 review
0 helpful votes
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July 31st, 2021

Brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket brisket

Tip for consumers:
Don’t.

Date of experience: July 1, 2021

Thumbnail of user newa139
Hong Kong
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Good good good good good good good gooooooooooooood

Date of experience: November 24, 2023

Thumbnail of user yaneiryf
New York
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Mi cartera se ve como nueva, estoy muy feliz con mi orden. Muchas gracias!

Date of experience: October 19, 2023

Thumbnail of user fernandaa51
California
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

Todo lo que he comprado aquí me encanta! Súper auténtico y más de lo que esperaba

Reason I chose this business:

Tiene excelentes precios y accesibles reservas

Date of experience: October 14, 2023

Thumbnail of user camerinh
Florida
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

……………………………:::::::::::::::::::::::……………….::::::::::::::::::::::::::::::::::

Date of experience: June 1, 2022

Thumbnail of user anonymousa1390
California
2 reviews
1 helpful vote
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May 14th, 2024
Verified purchase

Very good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: May 4, 2024

Thumbnail of user daml
Hawaii
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

Good u c cucucicucucivcucucucuc Give c Ccccucgigivvucucucucu

Date of experience: June 23, 2021

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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