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FASHIONPHILE has a rating of 4.8 stars from 6,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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36,104 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!
Quick, reliable, easy shopping, always. It is a comfort to know you are backed by authenticity, and return policies if needed but my experiences have been stellar each time because the pictures are so thorough and accurate. Happy shopper.
Tried and true.
Date of experience: September 16, 2024
My LV is gorgeous. Looks and feels like it's literally brand new, but got it for over 25% below retail. Shipped quickly. No issues. I've ordered several designer bags from here and never been disappointed!
Had previous positive experiences.
Date of experience: September 19, 2024
I purchased an LV bracelet for a gift. The condition exceeds my expectations, which has not been the case on other similar sites lately Shipping arrived one day earlier than anticipated also. Thank you!
Looking for specific item
Date of experience: November 7, 2024
I really hate buying new anymore since trying fashionphile. The customer service is top tier. Mitchell was amazing throughout my whole process but honestly I have bought and sold here so many times that every single experience has been so great truly. Favorite store ever.
Because they are the best at what they do.
Date of experience: November 9, 2024
Fashionphile sets a high standard in luxury resale. Quality control is meticulous, item descriptions are precise, and every purchase is securely packaged with fast shipping. I was impressed by the seamless checkout process and appreciated the reliability at each step. With a well-curated, fairly priced catalog, I'm confident I'll be a returning customer. Thank you for delivering a classy shopping experience.
Date of experience: November 4, 2024
Online chat takes so long to be connected to a live person, and they are absolutely not helping to resolve the issues whatsoever.
Date of experience: February 29, 2024
The purse I purchased exceeded my expectations! It's absolutely beautiful, impeccably clean, and completely authentic. I'm thrilled with my purchase—thank you so much for such a wonderful product and excellent service!
I have dlne business with you before I had an issue once and you took care of the matter in a professional way.
Date of experience: December 11, 2024
This is my second purchase from Fashionphile. It was easy process, their website is user friendly with detail images which drew me to buy from them vs other consignment shops online. Got my recent purchase earrings in a few days. The earrings were in great condition in person better than what was posted online. Really impressed! They have sales, promos and early member notifications!
Fashionphile has the best online store compared to other online consignment stores. I like that I can look through handbags and other products without having to sign in. This was my initial shopping experience for several months before I made a purchase. The website is easy on the eyes. The products are clear and displayed any imperfections very clearly by zooming in. Checking out was a breeze! Please do not change anything! Love the sales and promos!
Date of experience: September 16, 2024
I'm falling in love with Dior and wanted a beautiful bag of course I found it on my favorite site. It looks brand new as usual I will be getting another beautiful piece for myself. Maria Garcia C. Is stunning she has done amazing work for Dior.
They have bomb bags.
Date of experience: October 10, 2024
Extremely happy with customer care & shipment. Items arrived well packaged… It's a First Class operation…kudos to you! Will continue to shop on Fashionphile….knowing that you'll get a quality item at a great price.
Date of experience: December 6, 2024
I have never had anything but wonderful, above-and-beyond experiences with Fashionphile. The quality of the bags is fantastic, esp. Compared to other sites (i.e., when I've purchased something that's marked as having shown some wear, I swear it would have been listed as "excellent" by other sites). Everything arrives beautifully packaged and cared for (again, different than spots where it feels like they carelessly fling expensive bags into a cardboard box and slap on a label).
You can tell the team cares about the product and the process, and the range of styles they carry is fantastic.
As a seller, I also have had nothing but incredible experiences.
This bag! It was a great, classic style and the price was too good to pass up.
Date of experience: November 8, 2024
Great luxury items with appropriate descriptions as to the shape they're in etc. I've ordered amazing items from here so far and have been happy with every purchase. I love that they provide their own dust bags even if your item doesn't come with the brand specific dust bag. Also good security for shipping the items to make sure they get into your hands.
Seemed the lost trustworthy and lots of advertising that made it look more legit.
Date of experience: September 19, 2024
This was my very first experience purchasing with Fashionphile and am super pleased with entire online shopping experience including beautiful photos and description reflecting item exactly as received. The packaging was well done, authentication tag attached and cute confetti detail upon opening the box made me smile. Thank you!
Authentication right here in USA, no additional costs, competitive pricing for beautiful available product and ease navigating site.
Date of experience: December 10, 2024
I've bought several things from Fashionphile over past several years. Very happy with service. Mostly accurate descriptions. Easy returns if you don't like the item after receiving it (I only did this once because I like most things I buy!) I've also sold a few things to them. This works out great as they send an offer within a few days and will pay for shipping.
I'm a customer over last few years.
Date of experience: November 7, 2024
I purchased a lovely Box Leather Hermes Birkin 35. Condition on arrival was even better than I expected (which is usually the case for Fashionphile). A personal shopper helped me with extra photos and was in regular contact throughout the purchase process. Another great FF experience for me!
Fair prices; great selection; trustworthy authentication. Fast shipping.
Date of experience: November 28, 2024
The website is user-friendly, with a clean layout that makes browsing easy. They offer a wide variety of purses, from casual to designer, catering to different styles and budgets.
Wide Selection: Plenty of options to choose from.
Detailed Descriptions: Each product has clear images and detailed descriptions, which helped me make an informed decision.
Easy Checkout: The checkout process was smooth and secure.
Fast Shipping: My purse arrived within the promised timeframe, well-packaged and in the advertised condition.
Good customer service and quick.
Date of experience: November 6, 2024
I've ordered from a few recycle fashion sites and the quality that's listed doesn't match the final piece when received. Both items I received were brand new! A great bang for your buck. Also love most pieces tell you what they retail for currently to show you the price you save
A friend recommended
Date of experience: November 24, 2024
I'm never disappointed with my purchase(s) through Fashionphile. Trustworthy, honest and great prices for luxury items. I can save money and still have a high quality beautiful handbag. As a repeat customer I am more than satisfied and grateful.
I purchased from Fashionphile in the past
Date of experience: November 2, 2024
I am pleased with my shipment order of the key tag from this company. I have also been onsite to make a purchase and will return in a few months. Even the "shows wear" items are in wonderful condition. I have purchased Louie Vuitton and high-end merchandise for decades and Fashionphile is my GO TO. The follow up interest on delivery is enjoyable to see that someone/company cares enough to know! Thank you for whoever came up with the idea to serve the price conscious shopper.
I called to order the key chain because I had an attachment question and they answered the phone and explained details on how it would work for my Odeon bag.
In honesty, my local Louie Vuitton store put me onto your venue. I wasn't going to save for a year or more to get what I didn't even want from the retail store. I need a front pocket and the current merchandise being made/sold didn't meet my needs. So, I turned to your venue and found exactly what I was looking for.
Date of experience: September 21, 2024
I ordered two purses and I was not disappointed. Both were exactly as described, in excellent condition, very well packed and securely shipped. This is the third time I purchase an item from Fashionphile and I have been very satisfied on all 3 occasions. Highly recommend it.
Reliable, trustworthy, professional.
Date of experience: October 23, 2024
I ordered two purses and I was not disappointed. Both were exactly as described, in excellent condition, very well packed and securely shipped. This is the third time I purchase an item from Fashionphile and I have been very satisfied on all 3 occasions. Highly recommend it.
I chose FASHIONPHILE because they carried an item I had been looking for for over 2 years. I read their reviews and was very impressed. I also like that they allow you to return the item as long as you follow their rules.
Date of experience: February 22, 2024
Great selection. Fair prices. Always comes quick! I am always very happy with my purchases! Other sites I don't trust as much and have heard of people getting non authentic items but I 100 percent trust this company
Never disappoints
Date of experience: November 24, 2024
Love the products and trust them... and easy returns so not buyers remorse if not 100 happy
Date of experience: May 17, 2024
Great products and fair prices
Date of experience: December 21, 2023
I've purchased two items from Fashionphile and both my LV items are in immaculate conditions. You can see in the pictures where there may be a blemish or two, so you know exactly what to expect. So far, it's been an amazing shopping experience. The hardest part is always making a decision about what to buy lol!
Date of experience: September 19, 2024
Hello Carissa,
Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with your LOUIS VUITTON purchase and that the items met your expectations. We’re glad our detailed photos helped you make informed choices. And we completely understand—choosing from so many amazing options can be tough! We look forward to helping you find your next perfect piece.
As a longstanding Fashionphile customer, the experience remains flawless from beginning to end. As usual, the item was true to description and I received it within hours. Looking forward to adding even more years to an already lengthy history with this merchant.
Date of experience: December 2, 2024
I love the bag but 1 the measurements were off so It doesn't fit my laptop as planned. Also, both the straps have major cracking at seem which was not in the photos, or I would have gotten little better one. :(
Emma Roberts
* FASHIONPHILE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
I paid for product to be shipped the next day only for it to be delayed 4 days later. Company rep said they'll cross their fingers for me to catch ups. Luckily I had a very nice driver that came back in the evening on the SIXTH day. Product is great - delivery not so much. Company rep could've handled differently.
Spoke to customer service 3 times…each call was no help. I did get refunded my next day shipping fee. Rep actually said they’ll cross their fingers in hopes that I am able to receive package from UPS.
Product options and pricing.
* FASHIONPHILE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2024
Great customer service and products, fast delivery, easy returns, variety of products and a reliable source for pre-loved designer items. I would love a Canadian branch as you may have more customers. Thank you.
I trust you and can rely on accurate descriptions of the condition of bags.
* FASHIONPHILE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2024
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Hello Erika,
Thank you for your wonderful feedback! We're so happy you've been pleased with your purchases and find our descriptions accurate. It's great to know you appreciate the added touch of our dust bags and the secure shipping process. We take pride in making sure your luxury items arrive safely in your hands. Thank you for choosing FASHIONPHILE, and we look forward to helping you find more amazing pieces!