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FASHIONPHILE has a rating of 4.8 stars from 6,363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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36,458 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
I have shopped through Fashionphile for several years now and I always have a great experience. This purchase was no exception. I received notification of shipping within a day and less than a week later I received my item. It was packaged very well, and exactly as described. Will continue shopping at Fashionphile.
I have shopped through Fashionphile for several years now and I always have a great experience. This purchase was no exception. I received notification of shipping within a day and less than a week later I received my item. It was packaged very well, and exactly as described. Will continue shopping at Fashionphile.
Great variety of products, prior successful purchases, trustworthy.
Date of experience: December 20, 2024
Extremely happy with customer care & shipment. Items arrived well packaged… It's a First Class operation…kudos to you! Will continue to shop on Fashionphile….knowing that you'll get a quality item at a great price.
Date of experience: December 6, 2024
It was easy to use this website! The bag is as described! I appreciate that very much! Also, I appreciate being able to return or sale the bag back to Fashionphile! Thanks, Fashionphile for a great shopping experience! 😊
I was looking for a Louis Vuitton Epi leather handbag.
Date of experience: December 29, 2024
I absolutely love fashion file! I have purchased three handbags from them in the last five years, and I am blown away by their customer service and their up-to-date tracking system! I will continue to buy from them and do not plan on purchasing a handbag (brand new) from another place ever!
Way cheaper and better for the planet!
Date of experience: December 11, 2024
Everything was good I just think that the signing for the package should be optional the times ups delivers it during working hours so a person would have tobstsy home all day to get the package when the package could just be delivered unless other instructions were put in place
I liked what I saw
Date of experience: December 20, 2024
A great experience. FashionPhile made it very easy and delivery is very quickly too. It came just in time for XMas. I will definitely return for more purchases and I know I can trust FashionPhile with the authenticity of these experience items.
More selections and the website is very user friendly.
Date of experience: December 25, 2024
Finally found a bag from 2012 in my preferred color. Been looking for over a year. I was expecting wear as the bag is 12 years old, but the extended return window for the holidays gave me confidence. As it turned out I did not need that extended window. I was amazed at the condition; it must have spent many years in the back of a closet because it did not look as though it had been used more than a couple of times.
Trustworthiness
Date of experience: December 8, 2024
Appreciate the very detailed and close up photos of my handbag. Checkout was a breeze and I was able to use Affirm to spread out my payments, love having that option! Shipping was fast and item was packaged very securely and beautifully inside. Thank you
Detailed description of item and flaws if any, good photos, authenticity guarantee
Date of experience: December 20, 2024
The only problem I have with your site is that there are no up and down arrows to navigate through the store. It is very unwieldly, and I am surprised that a place of this high caliber would make it harder to complete a purchase.
Had the EXACT item i was looking for!
Date of experience: December 28, 2024
Tiffany & Co no longer sells charms for their charm bracelet. I'd purchased one for my mom a couple of years ago and every Christmas I get her a charm for it. Well, since they don't sell them any more at Tiffany, I had to scour the internet and search. I stumbled upon the FASHIONPHILE website. So pleased that they had several charms to choose from. I order a charm and waited with great expectation for the delivery. Well, it arrived so nicely packaged, and inside was the shinny, like new charm! It was beautiful! It even have authenticity verification card inside! Mom's Christmas will be wonderful! Thanks FASHIONPHILE! I'll be back!
I found the perfect charm!
Date of experience: December 22, 2024
Purchasing from fashionphile has never disappointed. I have always received beautiful items in excellent condition. Selling is however another story. I have gotten lowballed to a point where it was downright insulting for items in perfect condition. A bit of a bummer.
Because I trust their authentication process more than any other second hand retailers.
Date of experience: December 28, 2024
I was incredibly pleased with the ease of the entire purchasing process through Fashionphile. The selection is outstanding, the descriptions of the items were thorough, and the multiple photos were a great asset in making my final determination. I received my bag and used it the same day! Overall, it was a seamless process, and I encourage others to check out Fashionphile!
Date of experience: December 19, 2024
My family has been purchasing from Fashionphile for years. We all know that whatever condition is listed, the actual condition of the item is always better than expected. We have never been disappointed. From authenticity, to condition and ease of purchase, return, and reselling, your trust in them won't be misplaced.
Customer service agents are kind and reliable. They handle questions and issues efficiently and thoroughly.
Long history of satisfactory purchases.
Date of experience: December 8, 2024
Received my bag and it was packaged beautifully! The bag is in excellent condition. It was a very fair price for some evident creasing from storage, and I'm so pleased with my purchase! I'm going to be purchasing a bag insert and then I can't wait to carry it! The leather is beautiful and craftsmanship is impeccable. Thank you for an amazing experience - I will be using Fashionphile again!
Black Friday sale
Date of experience: December 11, 2024
This is my third purchase from Fashionphile and couldn't be happier. The bag is exactly as described and even better than the photos showed, it is absolutely gorgeous. I adore using this website to find gorgeous pieces no longer in production or rare finds and the team at Fashionphile make sure it's a seamless experience from beginning to end.
Because I can trust the authenticity of the items that they sell, for the wide variety of designers that they stock and the beautiful pieces that they curate.
Date of experience: December 13, 2024
Fashionphile has the best Costomer service that I have ever experienced, no matter how big or small my problems, they go beyond what I was expecting to help the issue. I have been gladly surprised multiple times. I am proud to be a customer here and will continue to be. Thank you
Fashionphile has the absolute best costomer service I have ever experienced. Any problem I have ever had with any order big or small, they find a way to help me and not only that but they go beyond what I was expecting. I am proud to be a continued costomer. Other companies should take example from this company.
They had an item that I wanted
Date of experience: December 11, 2024
As a longstanding Fashionphile customer, the experience remains flawless from beginning to end. As usual, the item was true to description and I received it within hours. Looking forward to adding even more years to an already lengthy history with this merchant.
Date of experience: December 2, 2024
I am not a new customer to Fashionphile, and have purchased many items from their website in the past. This being said, they are a very trustworthy company, based upon my past experiences! This last purchase was a ladies Rolex watch. The item was delivered fast and came in a beautiful box. I was delighted when I saw the watch as it looked better in person than in their photos! It looked absolutely beautiful! I took it to my jeweler who authenticated it for me, just to have another opinion. He said it was a beautiful piece and I got a great deal on my purchase. In his opinion I should have paid at least $300 more for the item! I am so pleased by my purchase and will continue to buy from this company in the future!
Past customer, products are worth the price they are listed for, and they have some unique pieces not found anywhere. I also love the lay-a-way option to purchase.
Date of experience: December 20, 2024
This was my first time using Fashionphile and I was not entirely sure about ordering the item based on the "shows wear" rating; however, given their generous return policy, I decided to give it a try and see how it looked in person. Honestly, I thought it looked much better than described and could not see any marks on the interior and I really had to scrutinize the exterior to find any. The charm hanging from the bag was slightly misshapen but I can live with that or simply remove it. I was very happy with the quality.
I like designer bags but hate paying full price.
Date of experience: December 5, 2024
I always wanted a denium Louis Vuitton bag, and had been searching for the one I purchased. The bag was just as described and it say maybe better than expected. Thee price was fair and ai love my new bag also the shipping was fast even though it was shipped ground. Thank you Fashionphile 😊
Quick shipping, great bags and fair prices.
Date of experience: December 18, 2024
I have been a Fashionphile buyer and seller for five or six years. I have always received very positive and excellent service from them. Their items arrive in a timely manner, and I find them to be very professional and helpful.
I have bought and sold with fashion file in the past and had a very good experience.
Date of experience: December 21, 2024
Date of experience: December 17, 2024
I am beyond ecstatic with my purchase from Fashionphile. The handbag that I purchased is gorgeous. The condition was better than the description. Shipping was so fast. The bag was packaged carefully and the presentation was so fun. I'm very pleased. I would definitely buy from fashionphile again!
Fashionphile had the bag I was looking for. Great selection!
Date of experience: December 19, 2024
I think Fashionphile has a great website and great opportunities to buy resale items. However, sometimes its had to accurately evaluate the scale of items. That's on me...but, I bought a purse that was smaller than I thought. The measurements were specified and accurate, but I still thought it was bigger than it was when it arrived, My bad - just hard to evaluate when you don't have the actual item in your hands.
Because it had exactly (I thought) what I was looking for.
Date of experience: December 1, 2024
Love my wallet and looks like new.
My biggest feedback was being nervous about ordering from a new company. I received no email of my order and even sent a request for confirmation to your customer service and got nothing in return. It was not until my purchased was dropped at my door did I receive any notification.
Never got back to me.
Because you had the wallet I was looking for at better price.
Date of experience: November 26, 2024
I purchased a bag that I've been wanting but is no longer available at retail stores. The price point was fair but it was a bucket style bag. Sadly I don't think it was inspected thoroughly as there was no mention or photos of damage to the cord. Awaiting reply from customer service regarding this matter.
Awaiting reply.
Trustworthy and I collectively believe in resale shopping.
Date of experience: November 17, 2024
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
