FedExReviews 2,890

Can't follow the shipping label instructions. I am currently unable to get around so I put porch delivery. Where was my package left? Not my porch! It was left on the other side of the apartment complex. I guess I'll have someone go fetch it for me. I don't think it's to much to ask that if I pay to have something shipped I should be able to designate my front porch, especially in the era of porch pirates. But no it's better having my package left in a place that's convenient for the driver instead. I won't use Fed ex again. Thanks for showing how $#*!ty your service is!

Every time I have had something shipped to me through FedEx it has never come to my address...their Customer services %100 liars make fake promises too get good good review

Why did I have to go look for my items at the neighbors door because they was to lazy to look at the apartment number to deliver to the right apartment. Good thing I was home and saw the notification that it was delivered. Then they take a picture but don't show the apartment number.

I was overcharged, the urgent documents took longer than expected and the customer service is appalling. From setting up a new account and promised discounts, to failing to apply the discounts and hitting my credit card with almost double the price, to the late delivery of the urgent documents, its was a disaster all the way. Then, after threating court action, it took more than 12 weeks to get a partial overcharge back with the help of a Fedex person in my country constantly hitting head office with requests for credit. Stay clear!

Second delivery by this company - the first took a week and a half to deliver from their local depot as so say the address was incomplete - certainly there was nothing wrong with the address on the label once it was delivered.
Second parcel - same excuse but already 3 days late with further excuses for non delivery- my advice is don't use this company and indeed I shall be asking companies not to use them for my deliveries in the future - they are too much hassle!

Horrible customer service. They sent me several past due statements. My sales agent has been trying to resolve this issue for OVER A YEAR! I called them and it took 3 agents! None of which spoke english. They can't transfer calls, they can't call you back, there is no supervisor on site, etc. etc. Just a joke! Oh, and come to find out the balance is 0. THEN WHY HAVE YOU BEEN HARASSING MY SALES TEAM? Bunch of clowns!

This is crazy so a picture of a door means it delivered not even a picture of the package just a picture of the door at this point I just think the whole FedEx are thief's I ordered my son an iPhone for a birthday present he didn't even get it I'm about to tell people I order from please don't send it through FedEx

Received package from GoodChop, sliced open on the side not the normal seam. Driver delivered it opened and missing steaks. I have it on video and pictures from camera. You can see the slit on the side by the blue label print. FedEx will not cover costs of missing steaks. You can't even tell this is a FedEx driver except for the truck, no uniform like UPS.

FedEx starts his new hires $18 per hour and forgets his veteran employees who have been there 4,5 years even longer and pay them the same as the new hires. Not fair at all. You can't pay them the same. The new hires get trained by the veterans. Pay should be different. Mr. Cooperate or C. E.0

Como la politica de fedex es la devolucion el dinero si no es entregado a tiempo, dan como excusa una mentira que es que, que no se encontraba nadie en la residencia al momento de a entrega lo cual es mentira y se puede ver en su reviwe que no es mas de 1.2, el review mas bajo que jamas e visto. QUE DESGRACIA DE COMPANIA, Y NO HA SIDO LA PRIMERA VEZ QUE ESTO ME PASA

Package received at local terminal on Monday and schedule for on Tuesday. Package not delivered. Package schedule to be delivered on Wednesday and not delivered due to operational tempo. Package schedule for delivery on Thursday and not delivered. Call FedEx they said would be delivered by 8:00 pm and not delivered. Call FedEx again and was told FedEx ground had till 10:00 pm for ground delivery. No Delivery, how many more stories will there be before I receive my package. Next time I will use UPS since I have never had a problem like this with UPS!

My first issue with FedEx is the estimated delivery date. FedEx has said that my package will be delivered by "estimated delivery" then that time will come and pass then hours after they will update that estimated delivery date for hours or even days later. This has happened multiple times, but the most recent time I needed the package by the date it estimated. I went to the location where I had the package delivered 3 times today expecting to receive said package but no I checked the tracking hours later, just for a new expected delivery date. So, I called FedEx to sit on the phone telling anyone who would listen that I would drive to wherever I needed to go I just needed the package. I did this for half an hour while being put on hold multiple times until I was eventually told "We have your package, but you can't come pick it up. It "should" be delivered tomorrow."

Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!

It's a shame you can't give zero stars. Had a priority package that was supposed to deliver on 8-23-24. Failed attempt so, FedEx site shows package will be delivered Monday (8-26) by noon, then by end of day then delayed. Tue (8-27) same thing. Looked at site and saw where delivery was attempted once on Monday and once on Tue. Complete lie by the delivery driver. After a lot of calls to customer service, and no one willing (capable) to help I had to drive from IN. To KY., talk with the person at the FedEx location. She got the driver on the phone. He didn't know I was listening and proceeded to tell the lady he made an attempt Monday and Tue. I called him out on it, and he stuttered and stumbled. After realizing he was caught, he finally delivered the package. Why would FedEx keep employees who lie? It's obvious he was trying to get his quota without working and used a "signature required" package to do that. FedEx is absolutely worthless from their customer service to their drivers. I will never have anyone ever send me anything via FedEx again!

They guaranteed 2 day shipping and lied about it. They left it in the next county for ovet 12 hours and had no intention on getting me my expensive package on time because nobody there is held accountable! This is not an isolated incident! They shouldn't make claims like 2 day guarantee when they can't come through. Never order a gift or anything you need on a certain date at a certain time through FedEx because they are unreliable and do not care if they piss you off! If they ever go out of business it will be well deserved!

Package was supposed to have arrived on Wed. 08/14/24. Followed tracking # and it stated package delayed, incorrect address. The address on the package is the correct address, has been for 29 years. Fedex has delivered here before. Was told that package would be delivered on Thur. 08/15/24. Followed tracking # and again it stated package delayed, incorrect address, delivery scheduled for Fri.08/16/24.tried to talk to customer service, [ a joke],as I only speak English. I told them my address is the same as the address on the package, why can't you find my house? I could not understand most of what the customer rep told me, other than "we apologize for any problem, we'll try to figure it out." Must have the same customer service dept. as UPS. I still can'tget a straight answer as to why the driver can't find my house. Don't know if he/she is to lazy to look for it or too stupid to find it. They've been here before and I haven't moved. They couldn't find their butt with both hands. The Fedex driver has made attempt to contact me about the address issue. Figger tomorrow will be the same, package delayed, incorrect address, delivery date Sat.08/17/24. They need customer service reps who can speak plain English and who really care about the customer and has sense enough to do something besides reading off a script

May delivery time was between 9 am and 11am the truck passes me two times wit out stopping after that FedEx change delivery time before 8 pm. that was critical parts deliver with signature required. Now i have to waste my time. Shame of you FedEx

Three packages all from different online retailers. One spent two weeks in limbo, another one week in limbo, and the third is still in limbo marked as "On Vehicle Out for Delivery" at the start of the day just to end up marked "Operational Delay" at the end of the business day. Of the two packages that have been received one was completely destroyed. The other box had heavy items in it and weighed roughly 40LBS. The box was completely destroyed and was wrapped in half a roll of packing tape to keep it together. The plastic and aluminum food containers inside were dented and cracked. And the shipping label was destroyed at some point in the process because a new label was put over it. I shudder to think what the third package is going to look like when it finally gets here.

Where do I begin? How about the impossibility to speak to an actual human being. Through a web search of 20 min I found on Reddit how to get in touch with someone and imagine that, useless as reading glasses to a blind man. I live in Martinsburg, WV and our driver apparently doesn't know his@$$ from a hole in the ground as we consistently get notifications that "your package has been delivered." We are like cool! Then as it turns out there is no package to be found and this is the 4th or 5th time just THIS year. We found a couple down the street, at different mailboxes not even on our street and you can't report it. Get a hold of the local office? Not a shot in hell! Get a hold of a representative through a backdoor option? Useless like I said earlier. It is so bad that we have filed so many claims with the main company we order from, they are starting to question our integrity which is something I cannot abide! I may be many things but a thief or a liar... GTFO my face!