website thubmnail of FedEx
How would you rate FedEx?
grey star
grey star
grey star
grey star
grey star
Virginia
1 review
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Send Message
Share Review
Report Review

Package received at local terminal on Monday and schedule for on Tuesday. Package not delivered. Package schedule to be delivered on Wednesday and not delivered due to operational tempo. Package schedule for delivery on Thursday and not delivered. Call FedEx they said would be delivered by 8:00 pm and not delivered. Call FedEx again and was told FedEx ground had till 10:00 pm for ground delivery. No Delivery, how many more stories will there be before I receive my package. Next time I will use UPS since I have never had a problem like this with UPS!

Date of experience: October 3, 2024
Virginia
1 review
0 helpful votes
Follow Marion S.
Unfollow Marion S.
Send Message
Share Review
Report Review

3 of 6 misdelivered
September 9, 2024

Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!

Date of experience: September 9, 2024
GB
1 review
0 helpful votes
Follow Ian J.
Unfollow Ian J.
Send Message
Share Review
Report Review

Never again - Avoid!
January 9, 2025

I'd give a zero if I could! Used Fedex for the first and last time. Pick up 2nd December (UK) and delivery date 6th December (Canada). Finally delivered On 18th December and that was after I escalated to their CEO (who didn't reply but mysteriously/coincidentally the parcel started moving) after getting fed up with their BS copy and paste 'customer service' emails. Constant excuses about trucks/planes being full and being given false information/questions not being answered. After delivery I was told I'd receive a 50% refund (I had to ask for this). I chased this only to be told I'll receive a credit on my Fedex Account - No use to me as I'll never use them again! I'd rather ask a butcher to look after my cow! Without doubt the worst logistics courier that I've ever had the displeasure to use and I intend to repeat this message on as many forums as possible!

Date of experience: December 2, 2024
Georgia
1 review
0 helpful votes
Follow Antanekka F.
Unfollow Antanekka F.
Send Message
Share Review
Report Review

This is crazy so a picture of a door means it delivered not even a picture of the package just a picture of the door at this point I just think the whole FedEx are thief's I ordered my son an iPhone for a birthday present he didn't even get it I'm about to tell people I order from please don't send it through FedEx

Date of experience: October 25, 2024
New Hampshire
1 review
1 helpful vote
Follow Michael H.
Unfollow Michael H.
Send Message
Share Review
Report Review

Delivery late and product destroyed
July 27, 2022

Ordered $600 AC unit with delivery scheduled for 7/25. Delivered late 7/27 with outer box destroyed. Started taking pictured before touching box to document process. After 30 pictures and the package finally opened, the side of the AC unit was caved in. Called FedEx customer service and was told I could not file a complaint or review of FedEx, that HomeDepot or the original shipper would have to be the one to do that. I as the consumer I have no ability to do so, and then they had the balls to ask me to complete a survey before hanging up.

Loading...
+15
Date of experience: July 27, 2022
Illinois
10 reviews
5 helpful votes
Follow Edward H.
Unfollow Edward H.
Send Message
Share Review
Report Review

No overnight
August 6, 2024

Please don't waste your money on using FedEx for overnight delivery. I waited 6 days and had to go to the South Holland facility to retrieve my package. Oh the customer service was non existent. You either deal with people with bad attitudes or those that give false information without any repercussions.

Date of experience: August 6, 2024
Illinois
1 review
1 helpful vote
Follow Ben H.
Unfollow Ben H.
Send Message
Share Review
Report Review

Liars and incompetent!
August 23, 2024

They guaranteed 2 day shipping and lied about it. They left it in the next county for ovet 12 hours and had no intention on getting me my expensive package on time because nobody there is held accountable! This is not an isolated incident! They shouldn't make claims like 2 day guarantee when they can't come through. Never order a gift or anything you need on a certain date at a certain time through FedEx because they are unreliable and do not care if they piss you off! If they ever go out of business it will be well deserved!

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
Follow Janette P.
Unfollow Janette P.
Send Message
Share Review
Report Review

FedEx is A JOKE
December 4, 2024

Everytime that FedEx has to deliver a Package to me by a Guarantied Delivery date it gives you the day time says it out for delivery with a time window to expect delivery but by the end of the day you get an email saying it is DELAYED DELIVERY. They really need to close this delivery company down or learn how to handle and deliver packages. If there was NEGATIVE STARS that is all this company would ever get. Then when you call to talk to a HUMAN CUSTOMER SERVICE PERSON ALL YOU GET IS AUTOMATED AND IF YOU SAY YOU NEED TO TALK TO A CUSTOMER SERVICE REPASENTIVE THE SYSTEM DISCONNETS YOU.

Date of experience: December 4, 2024
Utah
1 review
0 helpful votes
Follow Garry O.
Unfollow Garry O.
Send Message
Share Review
Report Review

I spent over $600 trying to get one little vial of medicine that needed to be refrigerated to the Philippines in 4 days. FedEx promised 3 days with their International Priority shipping. We are now at 6 days. The medicine is ruined at the shipment is still sitting some warehouse in the Philippines. Horrible. I would give 0 or negative stars if i could.

Date of experience: August 7, 2024
California
1 review
0 helpful votes
Follow jerry w.
Unfollow jerry w.
Send Message
Share Review
Report Review

FedEx is a joke
August 14, 2024

May delivery time was between 9 am and 11am the truck passes me two times wit out stopping after that FedEx change delivery time before 8 pm. that was critical parts deliver with signature required. Now i have to waste my time. Shame of you FedEx

Date of experience: August 14, 2024
New York
1 review
2 helpful votes
Follow Joon S.
Unfollow Joon S.
Send Message
Share Review
Report Review

Highly disappointed
April 18, 2023

Worst delivery service ever. My package has been at the hub for three days and I still haven't received it. Tracking info says delivery by end of day for last 3 days...what a joke. Can never talk to a person when you call. I'd rate FedEx a big zero.

Date of experience: April 18, 2023
New York
1 review
4 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Send Message
Share Review
Report Review

The worst delivery service
August 9, 2022

FedEx has constantly lost or delayed may package. If you are a seller like me, and do not want poor reviews, I would stay far away from FedEx. Also the smart post option is possibly the worst service ever!

Date of experience: August 9, 2022
Washington
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Send Message
Share Review
Report Review

$200 for shipping. Box showed up nine days late. When contacting FedEx no compensation, and was told that I could not speak with a manager. There are other shippers cheaper and better quality business. Don't make the same mistake I did.

Date of experience: June 5, 2023
Colorado
1 review
1 helpful vote
Follow Greg R.
Unfollow Greg R.
Send Message
Share Review
Report Review

FedEx had gotten BAD!
October 7, 2021

Sent a package 2 day and it just disappeared. Occasionally it would show a status in different states as "in transit. Check back tomorrow". Could never reach anyone live. FedEx made it pretty clear they did care. Finally shows up out of the blue 10 days late..

Date of experience: October 7, 2021
Wisconsin
1 review
16 helpful votes
Follow Mohammad R.
Unfollow Mohammad R.
Send Message
Share Review
Report Review

Shortly after midnight: Product arrives at my local Fedex facility
Saturday Morning: Out for delivery on a FedEx vehicle
Saturday Night: Delayed
Sunday: Delayed
Monday: Delayed. I call customer service 3 times. Tell them the package contains a live tree. It'll die. I beg them. I offer to pick it up from their facility. They say they can't do that. Rude agent keeps interrupting me.
Monday night: Still not delivered. Not even an estimated delivery date.

Folks, if you don't want to have the same experience, use UPS instead.

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
Follow Cynkyniece H.
Unfollow Cynkyniece H.
Send Message
Share Review
Report Review

Destroyed packaging
August 23, 2022

Every single time I receive a package through fedex my package is destroyed. I mean it's like somebody is purposely checking my merchandise the package I received today it's a wonder how my items where still inside. I held it upside down on my bed and everything just tumble out. You have to be kidding me if this is they way their employees are handling peoples things. I'm located in East Texas check these business and employees Jesus! Also I should add the driver didn't even deliver my packages to my door if so I would have posted a picture of the driver but unfortunately they dropped both boxes at my mailbox for anyone to pick up as you can see in the picture with the mailbox the damaged side was facing the street so when I did pick them up I wasnt really pay attention

Date of experience: August 23, 2022
Missouri
1 review
16 helpful votes
Follow Brian C.
Unfollow Brian C.
Send Message
Share Review
Report Review

Pathetic. Scammers.
February 4, 2022

Not much to say so disappointed. First time I've ever talked myself into paying $20 shipping for priority overnight it's been 4 days later and still no package there's been some sort of delay at every single facility that it stopped by. Refused to give me credit or my money back it makes me sick to my stomach thinking I gave my money to a business like this. I hope their business fails.

Date of experience: February 4, 2022
Minnesota
1 review
88 helpful votes
Follow Mike L.
Unfollow Mike L.
Send Message
Share Review
Report Review

Unbelievably awful
May 8, 2021

Awful, awful experience. Paid for expedited shipping/Saturday delivery. Ordered item 8 days ago. Delivery date has been kicked back 3 times. The warehouse my package is at is 25 minutes away. In trying to call customer service to speak to an agent, the automated system won't let me even do that.

Take my money for an expedited shipping & then do as little as possible to see thru that obligation. That's what I'm getting here.

I will go out of my way to never use Fed Ex again.

Date of experience: May 8, 2021
Nebraska
1 review
0 helpful votes
Follow JOHN M.
Unfollow JOHN M.
Send Message
Share Review
Report Review

So - Fedex is Bad. Received several emails saying package would be delivered by 8:00 PM 3/15 ( message on 3/13,3/14 and 3/15). Waited for 11 hours as signature required. Got message from Fedex says Sorry been delayed. Really? Go pound sand you sorry $#*! company,

Date of experience: March 15, 2022
Michigan
1 review
1 helpful vote
Follow Marlon Y.
Unfollow Marlon Y.
Send Message
Share Review
Report Review

Worst delivery service
January 6, 2022

I am not sure why company's continue to use this service they are always behind on there deliveries and constantly having problems I have had 8 packages in the last few month come 4 days later than originally posted.Ups never had these issues and actually usually is early with there deliveries company's please stop using the company!

Date of experience: January 6, 2022

Overview

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,528
value
1,323
shipping
1,472
returns
940
quality
1,219
+604