Overview
The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
Rocket mortgage is horrible. Different people in the company call & push & push. They want to take control of your life including who you talk to when it comes to who is helping you sell. They want to the their name and phone number. No, don't do it. They call 10 to 15 times a day. I have asked to stop this constant hard selling strategy. They won't. I told them I wanted to be in charge of my situation & that I'd provide additional information when it was needed. But no way. It is absolutely horrible to conduct themselves like emotional kids who want something & they want it now. And if you don't comply they have things to say to pressure you even if they are irrelevant. If you don't stand on your grown & be knowledgeable about other lenders, this company is going to railroad you & take to the cleaners. A lot of information that is necessary, they don't disclose unless you know what to ask for.
They have one, & only one goal, close the deal whatever it takes. They are professional Vultures pretending they care about the customer.
This is the article I clicked on: "Government Program Gives Up To $42,000 Mortgage Benefit To Veterans, Check In 2 Minutes If You Are Eligible" I followed the links in the article to here, now it seems my phone is going to be blown up by people from Veterans First, loan Depot, and Rocket Mortgage I did not intend to have my phone blown up, just trying to find out about this Government Program to save vets $42,000 on their mortgage
I feel manipulated to continue to find am answer that never comes. I didn't get to see any charts or numbers, just told I can expect phone calls and nagging in the near future!
As far as finding me a lender fast and the questionnaire was short they get 5 stars I don't have the loan yet but thats not on them they did a fine quick job
Save money on mortgage being I am veteran ya'll say but no one can better my interest rate of 3.25% with the fed raising rates so what's the save money mean if I can't get a lower rate
I wanted to know if I qualified for the federal program. I did not expect to receive calls from loan companies. Your site information is misleading. Contact the lenders and have them remove me.
Don't know yet. I haven't spoke with anyone. And they have not gave me any information yet. I take my mortgage very serious. So I really can't say what I think right now thankyou
I am going to move forward to utilize the equity in my home:
Therefore, it is imperative that the service and price is right.
Be encouraged to connect with me anytime before noonday, EST.
Nobody in 15 months has been able to beat a 2.5% conventional rate so don't waste your time or mine if you can't. None of the companies that you have selected has been able to do it yet!
Just want a possible quote. Do NOT want anyone contacting me with offers. ONLY gathering information for possible re-finance later this year, or next.
I keep getting emails saying you have found lenders to help me but then I go through filling out everything just to be told you can't connect me at this time
I have high credit card debt utilization from COVID recovery where our income went to $ZERO, but our bills never skipped a beat-therefore low credit score; even though tons of equity ($400-500,000) and EXCELLENT payment history.
So obviously, the lenders you are connected to, can't see beyond their noses, and ONLY rely on stupid FICO scores which don't tell an accurate picture of the borrower.
I hope all you FICO worshippers burn in hell!
There is no information. All I did was reload more spam and not a word about saving money or a special government program to pay off home earlier. Fricking joke. Wasted my time again.
Your work is great' but complexity with home Morage problems calling and shows red flags as not being real. Blocked and deleted, yet continues by Google platforms.
Would like to find a home to own. Been renting from the same landlord for 18yrs, but he won't fix nothing! Both wife & myself are disabled! Have had 7 surgeries since 2020! Can't get anyone to help!
Fetcharate sucks. I was looking to see if the rates were lower, but instead, I have been receiving phone calls and text messages from calling lenders.
I wanted what was promised, a government discount on my existing mortgage, NOT a bunch of phone calls from sleezy loan agents. Just another come-on scam.
Don't ask a lot personal questions so far that's ok with me, just cautious I guess now all I can do now is wait and see what happens from here on, thk ew
Not sure, always leads to 1,000s of phone calls, wanting you a pay for an appraisal upfront and then doesn't go through, and $10,000 in closing costs!
The application would not allow me to change question "did I have a second mortage?" from "yes" to "no". So I'm sure that affected my predicted loan amount. Carol Sue McKnight
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members