Fetchpackage

Long gone are the days, of a thief driving around the neighborhood looking for packages on door steps. That requires buying gas! They are now hired at FetchPackage. This way they can at least cherry pick their items to steal!

This is how it's done, an expensive items such as a laptop, sunglasses, or (insert expensive item here), the driver looks at the return address. It's delivered to the front door, and a picture is taken of both the package and door to prove, "We Delivered it!"
Then the delivery driver text his buddy BillyBob, and says you better get over to unit 2208, I just dropped off an Apple Laptop, get it before the owner gets home. BillyBob enters the building probably using his buddy's work shirt and steals the package.
Don't worry, your $10 Amazon coffee mug won't get stolen, the thief has the benefit of choosing higher priced items.

In my case, I ordered a new Apple laptop, with a specific delivery date. A week later Apple sends me an email stating my laptop was delivered several days earlier. I scrabble to the poorly designed Fetch iPhone app to STOP all deliveries. My only point of contact is a Chat Bot, no phone number or email! I send out 4 text messages over 3 days to stop all deliveries, all request go unanswered. I get an email with photo from Fetch, showing the laptop was delivered in front of my door, while on my business trip, I contact the front desk of my building to get the package and he states, "it wasn't there." The quickness or organized theft!

Why did my text messages, autogenerated responses and ticket numbers go unanswered? That would require Fetch, to hire humans to provide proper customer service. They clearly don't want to spend money on that. Let a computer run it.

I drive 30 minutes to the Fetch warehouse in Fort Lauderdale to confront a human on how to proceed further with my stolen laptop. I saw a highly unorganized facility, the supervisor shrugged her shoulders and said someone would be in contact.

I then went home and filed a police report on the stolen laptop, the police officer commented, we rarely, if ever get stolen packages from this secured building. My response, "You do, when dealing with internal theft."

Fetch has a poorly designed app, that allows little to no contact with anyone at the company. There's no email or phone, just a computerized chat bot, they like it this way, less people to hire. They don't care about customer service. They already closed on some big building contracts like Greystar. So the fewer employees the better the profits. The 28 year old CEO Michael Patton is an inept leader, that doesn't know how to run a company.

They need to bring back Luxor, at least they have security lock boxes and customer service who answers phones.