Fidelity

The screen shoots should say my entire issue with the bots not actually doing anything for your customers or your app!

UNBELIEVABLY LONG WAIT TIMES TO SPEAK WITH SOMEONE!
They have been managing my money for years now, I can't get a hold with someone on the phone. I just give up waiting and have to hang up. Are they thinking that you will stay on the line hoping that someone will finally pick up and you get lucky! I thought this was a good company... So annoying and disappointing!
UPDATE: OMG! And that's not all - after waiting for 45 min for someone to pick up, she/he will then transfer you to someone else and wait another, God knows how long, hour or so!
What a Financial institution! Disaster

I have been trying to cash in my 401K, it was a mess, my company then your company the back and forth game. They sent my direct deposit put payor as not my name, they put pay to Navy Federal Bank, as well as the wrong account number. So they sent my check back, now to be told I have to wait an additional 7-10 business days. Due to covid being off work, I was kicked out of my apartment, my car got repoed, sold everything to get my car back, now its going to be Re-poed again tonight.
Error on the side of Fidelity, yet I'm being punished for pissing off a customer service rep. I asked if they would make it right by cancelling check they sent and to overnight me a check.
Id put my money under my mattress before using this BS Company.
Jamie Enloe

Went to cash out my 401K, they told me I had to wait 6 days to verify my bank account first, or only other option was to request check in the mail and if you wanted before 10-14 days I would have to pay then $25 to have my check sent to via UPS. So lame that the customer has to pay anything for their lack of being able to verify a bank account. This is just a way for them to keep your money longer and risk you losing your money in a highly volatile market. I will NEVER use FIDELITY Again. They are a horrible company and most of their customer service people are unprofessional and not even trained on how to handle QDRO accounts so they tell you all your money is gone when you call sending you into a panic! #fidelitysucks

Our experience with Fidelity has been dreadful we've spent hours on the line trying to talk to them They are just waiting for my wife who is to 91 to pass on so they don't have to pay what's coming there they've lefthey lie they lie they lie they lie they put you on a hole forever we've tried 5 times at least talking or waiting at least an hour and we still don't get any positive results all as we get is a run around I can't believe that somebody like that is allowed to be in business we're not talking about pennies we're talking about a lot of money That's the issue they actually think that everybody has a fax setting in her living room waiting to send them a fax bill for $5000 when a vaccine got a 1/2 a million You have a million dollars that is mine that I can't get good luck screw Fidelity

While the rest of Fidelity seems to operate well, their "Fraud department" that is supposed to "protect the client" refused to follow my instructions regarding my account. It is my money, and I should be able to appoint whomever I want as my power of Attorney. Not only did they require me to have a power or attorney, but also they dictated to me who I could NOT have on that Power. In other words, Fidelity did not accept my choice of Power of Attorney. I had to find someone else and this made things my life a living hell. Fidelity does not have the right to chose who can or cannot be my power of attorney, but they arrogated this right to themselves and caused me great financial damage. During the time my account was blocked, I lost a great amount of value, and also incurred huge expenses because of their inability to first come to a solution that I could live with, and second, after receiving the paperwork that they had requested, they were sloppy about removing the blocks that they had unreasonably added. They clearly care more about the appearance of "covering their $#*!" than they care about the welfare of their clients.