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Fist Premier Home Warranty has a rating of 3.3 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fist Premier Home Warranty most frequently mention customer service. Fist Premier Home Warranty ranks 5th among Home Security sites.
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I had a 15 year old AC unit blow out recently, not only did First Premier have someone come out same day, since it was unrepairable they expedited a new unit within 2 days. Couldn't be happier keep up the good work!
I'm from Virginia and this company is revoked for doing business here since February 2023 yet they still sell policies here. I took them to General District Court and won a judgement. That's all I needed to have my American Express account dispute resolved in my favor. Now I'm going to the NY State General Attorney about this company. Hopefully they will shut them down. All of their employees lie about anything and everything. All of their employees are high school dropouts and couldn't get a decent job if they wanted one. Stay clear of this company. All of the 5 star ratings are fake reviews written by their own employees and by companies who are paid to write positive reviews.
Effortless claims process, First Premier makes it easy to get the help you need.
Choosing First Premier for our home warranty was a game-changer.
The convenience of having a First Premier home warranty is unbeatable.
Quality service at an unbeatable price, First Premier stands out in the home warranty industry.
We're grateful for the protection our First Premier home warranty provides.
Responsive and professional, First Premier delivers top-notch service every time.
I recommend First Premier to every homeowner looking for reliable coverage.
Reliable protection against unexpected home repairs, First Premier has you covered.
Excellent coverage options, First Premier has plans tailored to fit every homeowner's needs.
The peace of mind that comes with a First Premier home warranty is invaluable.
Outstanding customer support, First Premier goes above and beyond for their customers.
Courteous and knowledgeable customer service from First Premier – always ready to assist.
Transparent policies and no hidden fees – First Premier is upfront about everything.
Our First Premier home warranty paid for itself with just one repair – highly recommend.
Choosing First Premier was one of the best decisions we made for our home.
Efficient claims processing – First Premier makes home repairs hassle-free! They made a day.
Peace of mind is priceless, and that's exactly what we get with our First Premier home warranty.
I purchased a home warranty from First Premier a few months ago and paid for the entire year and 2 months up front. Before purchasing I asked a lot of questions as to what is covered and what's not. Jack Adams had an answer for EVERYTHING and even tried to sell me an extended warranty for an additional few years. I am glad I had sense enough to decline that offer. However, against my better judgement, I purchased a year warranty with two free months, that was the promotion at the time. NOW my hot water heater started leaking on Monday, June 26, I called and stayed on hold for 45 minutes before hanging up calling again. When I finally got through submitting a claim I was referred to a tech who DOES NOT LIVE IN MY STATE! However, I followed the directions that the claims department sent. THE TECHNICIAN ASKED ME TO SEND PICTURES...HE NEVER SHOWED UP TO MY HOUSE TO ACCESS THE SITUATION! I called and emailed the next day. After calling several times and waiting on hold I finally spoke with someone, Viki King. I explained the situation to her and she advised me to get my own tech and I would be reimbursed. I did and I followed her directions explicitly. Long story short, a local certified technician came, did the repair, and I submitted the invoice for reimbursement. Before the work was started i called and emailed the claims department like it said in the email. NO ONE ANSWERED THE PHONE NOR RESPONDED BACK TO MY EMAIL. I got through the next day and was told it was denied! I am unable to get my service fees nor repair fees back. Customer service has been very UNHELPFUL and UNPROFESSIONAL. On June 30 I verbally spoke with someone dealing with canceling my policy, I was told to cancel my policy via email and someone would email a cancelation form. On July 27,2023 no one has contacted me.
Stay away from this company and definitely don't pay for the entire year upfront...its a scam
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