FishInTheSky.com

I ordered a dress from this site and overall it was not a great experience. The customer service jerked me around and it was difficult to get a straight answer. I was told my dress would be delivered before my event but it actually came the next day. If that was not enough the dress is unwearable because the straps are too short so the waist line hits where my breasts are. Other then that the dress looks great but is still completely unusable.

Thank you thank you thank you fishinthesky! The dress was outstanding, my new husband was on the verge of tears when he first saw me in this beautiful dress when I walked down the aisle. I had so many compliments as well. The fit was perfect, the quality was excellent. Most of all your service was great, you met a very tight deadline and I can honestly say I felt like a princess when I put this dress on. I was overwhelmed with joy when I opened the package and this dress helped to make my wedding day one of the happiest days of my life. Thank you fishinthesky

I recently purchased a dress for my Girl from fishinthesky and due to my ignorance of womens measurements the dress was tight at the waist, so I contacted fishinthesky about my problem and asked if they could help me. Not only did the bent backwards to help me they even momentarilly bent their polices to satisfy my needs, the refunded 25% of the purchase price so that I could have the dress altered and also provided a $20.00 credit to my next purchase. I look foward to doing business with fishinthesky in the near future and invite all and everyone to do the same, I guarantee that you will be 100% satisfied.

AWFUL -- same as DREAMPROM.COM -- do not trust anything they say on their website. I am usually very compassionate and kind to businesses mistakes. This place falsely advertises and almost ruined my daughters prom. Nothing is as they promise and they will fight you tooth and nail for a refund. THEY WILL NOT ISSUE A REFUND -- They offered to give me $30 to get the dress altered! It was a $300 dollar dress that probably cost $2 to make. TERRIBLE.

The dress really does exceed one's expectations. The fabric is of very good quality. I enjoyed a lot wearing it. Also, the customer support team was of great help with all my queries.

If I could give this company NEGATIVE STARS I would. I ordered a dress and sent in my measurements and told them to make it 3-4" longer than picture. It arrived as a short dress and was way too small. I have tried numerous times to send the dress back as this was all their error and they will not take the dress back OR do anything about this. They had the nerve to tell me to order another one and they would give me a discount. Really? I don't think so. DO NOT EVERY BUY FROM THIS COMPANY. I seem to be out $160 and I am not happy. Please spread the word that this is a fraudulent company and do not do business with them unless you want to lose your money.

This place is a total scam. Ordered a dress for my daughter, never came within the two week, was delivered 15 days after event and to mail it back - it is costing me $30 dollars and a ton of paperwork to dispute the charge... DO NOT ORDER FROM THIS SITE!

They do NOT take anything back. If you order it... you will never see any money returned for the crappy sewing job they do. NOT recommended. I wish I would have read reviews and saved my $150.

I ordered the dress that was supposed to be the Taylor swift dress during thr cma'd from fishinthesky and the dress looks NOTHING like the picture! While the fabric is ok the sewing and draping for the dress is AWEFUL! It looks like a CHEAP prom dress! Not at all what I wanted or needed for the event I am attending! Now I have a week to find a new amazing dress and I'm out the money since all the other reviews said they are aweful for refunds! I do not order from this site if you wanted anything that looked like a quality dress!

If I could give this company a negative star, I would. It was a total disaster and embarrassment. Prior to ordering, I chatted and exchanged emails with them various times. They reassured me that they do accept return. So, I ordered the dress and specifically noted "same as the picture" so that there would be no misunderstandings. When I received the dress, it was NOTHING like the picture. The pictured dress was light pink. The dress I received was beige and YELLOW with some pink. It was hideous. When I tried to return the dress, they said no returns because the shipping was more expensive than the actual dress. I paid $170.00. They first offered me $25.00. Then, $35.00. And, after two weeks they offered me $45.00. DO YOURSELF A FAVOR, DO NOT ORDER FROM THIS COMPANY. THEY ARE LIARS, SCAMMERS, ETC. I FEEL SO VIOLATED. BUY ONLY FROM USA. DO NOT BOTHER WITH CHINA, JAPAN, ETC. All they want is your money. The quality of the dress was a total joke.

HORRIBLE - DO NOT ORDER FROM THIS SITE. First of all, they charged my card more than I authorized. When I tried to cancel my order, they refused. They claim to have shipped the item - but I have never received it. Their customer service is a joke, this is a total scam!

What a nightmare it was to deal with this company. I read their policies online before ordering from them to ensure if there were any problems I would be able to receive a refund and return my ordered items.

I ordered two dresses... Received the dresses after a very long wait... both dresses were defective, puckered and unwearable.
I took pictures of the dress (on me) and an email. At first they basically said - too bad - you hit the "order button". Then when I persisted they acknowledged that the dresses were pretty bad, and offered to refund 30% of my over 300 order. Then they said I could keep the dresses as they wouldn't be able to resell them because of the workmanship. So, they want to give met $100 and have me pay them $200 for unwearable dresses. I was more than shocked as I had followed all their policies... and they saw the dresses and acknowledged that they were a mess. At this point I am out 300+ dollars, and have launched a paypal dispute claim due to their unethical business practices. Buyer BEWARE - this company does not follow their own policies and will not make a wrong right with their customers.

I have had a TERRIBLE experience with this website. I ordered a dress for my senior prom and initially it came out beautifully, I really liked it; however, this was not the problem. A couple days later on my way to get the dress tailored I noticed when i held the dress up into the sunlight that there were multiple glue stains and what seemed like burn marks. From there I followed the websites return policy and took pictures of the dress and sent them in explaining what had happened. So far i have received terrible costumer service. They first told me "I think the problem can be solve quickly. The dry cleaner friends will help you."
At that point I was annoyed by their lack of professionalism but i did what they said and took it to the dry cleaners. They said they could not remove the stains, they were embedded in the fabric. I wrote back to fishinthesky and told them this. They said "we will pay the dress wash fee." then I explained AGAIN that this was not the problem and they said "you can try to ambroidered a flower on the dress" yes they spelled embroidered wrong. Now my senior prom is in two weeks and I have no dress.

DO NOT ORDER FROM THIS WEBSITE! I ordered a $200 dress from this site. I chose the correct size, expecting there to be minor alterations needed if any at all. I tried he dress on when it finally arrived. Yes, it had the 32 band size (as ordered) but the bust area was large enough to fit a large C or small D cup woman! I am able to fit at least 2-3 fingers inbetween my skin and where the dress material comes out to in that area. It is common sense that the dress be made proportionately to the measurements given. I have been arguing with this company for months and they said a local tailor should be able to fix it. Well hey can't. In order to do that they'd have to take the dress apart, resize the areas, and put it back together. This would be just as expensive as the dress! This is carelessness on the seamstress' part and according to their policy is cause for refund. They will not cooperate and refund all or any of my money. I plan to return the dress to the shipping address with a complaint (again) and leave it at that. SCAMMERS!

I just ordered a formal for my daughter's banquet within a 29 day timeframe. I paid extra to get it made within 29 days versus 30 days. My daughter's sizes are between a size 2 and 4 so I knew if I custom ordered it I would not have to get a dress altered if I purchased off the rack and what a great way to get a dress made to her specifications. Well - the top half of the dress looked perfect. It was made well but it looks like they gave scissors to a kindergarten child for the bottom. The hem was 19 inches on one side and 22 inches in the middle and 20 on the other side. They sewed the lining to the satin skirt and the lining was bigger than the skirt so it was bunched up and pinched in places. My daughter was devastated. Luckily, I have a mother-in-law who knows how to sew. I should have had her make the dress to begin with because she had to correct all their mistakes. It would have cost me $50 in additional alterations to correct all the mistakes they made. I honestly wonder if they have a child sweat shop. I feel sick just thinking of the working conditions that might be there. You can tell that there are parts of this dress that were made really well but it is not worth the money to correct all the mistakes and not worth the stress.

This is a direct chinese site that makes copies of dresses from stolen copyrighted pictures so buyer beware you won't be getting an original at the prices offered.

I try to stay positive with my online shopping experiences, but ordering through fishinthesky.com was a nightmarish endeavour. They clearly do not abide by their tailoring bills reimbursement policy.

I had ordered a custom-made graduation dress and paid extra money to have my measurements sent in. Once I received my dress, it wasn't even CLOSE to my measurements. My tailor concluded that 5 inches needed to be taken in from the sides. An $85CAN fee.

WTF! $85?! (after I already paid extra for custom-made; which they butchered)

After sending all of the necessary information to receive a reimbursement, they replied with "we can give you $15, ok?". They clearly do not have a customer service representative that speaks proper English as I have had to decode messages on many occasions. STILL haggling with them, I have not received a reimbursement on the tailoring bills almost 6 months after the purchase.

Long story short, this website has a supreme lack of customer service and poor, painful-to-read, policy-violating excuses as to why a customer is unable to receive a reimbursement.

I think a report to the Better Business Bureau is in order.

Ordered the wrong size dress. Wedding coming up soon! Takes 1 day response for EVERY email and reply. Canot have a converation. Phone number will not accept calls. Chat line continues to hang up on me. I have never had problems such as this. Its not like I want my money back, would just like to exhange. Dress came with NO TAGS OR RECEIPT. I am not sure what size it is. They told me to take it to a tailor and have the back laced up but the dress is waaay to small. Tailor said she cannot do anything. It like they monitor your email address and wont take your concerns. TOTALLY TERRIBLE SITUATION! DO NOT ORDER FROM THIS COMPANY!

We always hear, "If you think it's too good to be true, it probably is." I've never purchased from this site before (www.fishintheskycom). The prices are ridiculously cheap in comparison to what it should be. The reviews with five stars seems to lack credibility. No photos examples of the physical dress received in comparison to the website shown. From www.fishinthesky.com website, there is a contact us information provided with the location of their physical address as:

Fishinthesky Holdings Limited
SN: *******-000-08-11-9
UNIT 04,7/F, BRIGHT WAY TOWER,
NO. 33 MONG KOK ROAD,
KOWLOON, HK.
Phone: *******-2389-2981

Have you tried to Google the address? I did and apparently, that specific address is used for so many other vendors/entities and sites that sale items not related to formal dresses in which www.fishinthesky.com offer. To top it off, the phone number provided, when you Google the number, it indicates different businesses use it also. This to me, is very skeptical.
Here is the list of businesses that is associated with the address for www.fishinthesky.com:

1. Sun Shine Trade (HK) Company Limited - Hong Kong
(This company also use the same phone number as www.fishinthesky.com)

2. Chikit Automobile Technology Co

And there is more where that came from. If you Google just the phone number provided, additional listing of businesses are also provided. When you use Google map, you can even see the proximity of the physical building located.

The dress arrived well within time and did look like the picture. I asked my daughter to try it on and it fitted ok, if the bodice was a little tight. She complained that the dress hurt under the arms. On closer inspection I found that the seams had not been trimmed and the binding was full of fabric. Being a sewer, I cut open the binding, cut the excess fabric and restitched the seams. Again, my daughter put the dress on (which we had purchased for her to wear at concerts when she plays the violin. I asked her to try playing wearing it and less than halfway through her piece she stopped and complained that it was hurting. She had rashes under each arm where there was a hard lump of fabric rubbing her skin. Back to the drawing board, I took the sleeves out and opened up the bodice to find that no excess fabric had been trimmed inside the bodice (I cut out heaps of excess) and at the top of the bodice, there was so much fabric in the underarm seam that it caused there to be a hard lump of fabric. I was unable to reattach the sleeves as there was insufficient fabric to make useable sleeves.
Once I had removed all excess fabric and restitched the bodice and lining, the dress fitted better in the bodice (because of how much fabric had been removed) and she now has a very pretty sleeveless concert dress. It was quite a lot of work to fix as a result of corner cutting in the dressmaking. Would I order from them again - I would be very hesitant.
The order process was very professional as was the tracking and delivery. Once pressed, the dress did look very like the picture.

My mom needed a dress for my niece's wedding in October. While my 72 year old mom was visiting me in Florida, we ordered a dress from the site. I measured my mother's body, ( I used to own a costume shop so I know how to measure a body) and chose a dress according to her measurements. Needless to say, when she received the dress back home in NC, the dress did not fit. I went on their live chat and they told me it was impossible that the dress did not fit that my mother had to send pictures... Okay great, 72 year old mom, has no computer and a flip cell phone without a camera... now what? So they told me to email the seamstress. I did. Of course they claim the "HAND MAKE" each dress to order... Ok, REALLY? This is a Chinese company. They mass produce everything. The company will not take back my mom's dress to exchange for one size bigger. This company, like the majority of Chinese companies, are a SCAM. DO NOT ORDER FROM THEM. THEIR SIZING IS ALL OFF- 2 inches too small. AND THEY DO NOT ACCEPT RETURNS OR EXCHANGES LIKE THEIR WEBSITE CLAIMS. AT LEAST HERE IN THE USA "THE CUSTOMER IS ALWAYS RIGHT"... LET'S STICK TO AMERICAN MADE PRODUCTS. NEVER AGAIN!

I ordered a dress from this page in January, on the 28th. A few weeks went by (more than 20 days) and so I started asking where it was. Well, they told me to wait 15 more days and so I did. I asked then where the hell it was and I was told to wait another 7 days. I was outraged being it was MARCH now! So, I tried and tried to get any information on this dress and they wouldn't give me a right answer. They told me it was on its way and that it was still being tailored. Then they also made the comment how it is SOOOO laborious. They also had terrible spelling and for a business you think it could have been better. They would say "pls u do not need, worry dress is on the way in your arms!" They were more then annying. I never did get my money back from them which was for 204.97 but the bank did - I had to file a claim and its been SUCH a hassel. So save yourself the trouble, and hair and DO NOT ORDER FROM THIS SITE! Plus, the other reviews I have read are all terrible and the good ones are most likely written by them.

I have ordered 5 bridesmaid dresses and 2 different wedding dresses from here, I am a size 8-10 so I ordered just that, the 1st wedding dress was wayyyy too small, I couldn't even get it on. 1 of the bridesmaid dresses was a darker shade than the rest, mind you I ordered all of them in the same color. 2nd wedding dress I ordered, I spoke with the representative, I am pregnant and they assured me that they would make the slip with stretch material, the dress got here and it was not made how they promised, so that was a waste of more money, and when I spoke with them they basically told me "oh well", they would not accept responsibility for their own mistake and didn't want to work with me in any way to resolve an issue that was their own fault. DO NOT purchase from this site, if you do you will be VERY disappointed! Not to mention I ordered the 2nd wedding dress in a size 16 and that JUST fit and Lord knows if I bought a size 16 dress from any other store, I would basically be able to swim in it!