FitBit

Purchased two Fitbit Inspire HR through Amazon. One would not pair at all with my laptop, and the other only worked for one day before it too would not pair. After three days, and seven phone call to C/S, Fitbit finally admitted the device that did not work at all was defective, and offered to send me an E-Mail with instructions on how to get a replace device. However, since the second device is now not working I have had it with fitbit and I am demanding a full refund.

I've been a fitbit customer for 3 years and used the Fitbit Zip which the company gave all Shasta Climbers to train with. The product was great, just some battery issues and in the end I lost the zip. I thought I would upgrade and just bought the Fitbit One. What a huge mistake ordering it from Fitbit over Amazon or any other customer service friendly company. The product is defective, screwed up my iphone's Siri and I have to pay out of pocket to mail it back. Couldn't get anyone at Fitbit to help. They are horrrible. Would never recommend or use another of their products sadly even though I am in the fitness industry.

Must admit i loved my Fitbit, love the challenges, love the friends I made and loved the fact it kept me motivated to get steps in. Unfortunately the quality of the product falls well short of everyday use. With my first one the band kept falling apart, replaced two times within the warranty but last time was a month or so after warranty real out. So I upgraded for a 25% discount. Again nothing but issues with the band. Fortunately they could be replaced. After warranty ran out unit stopped working again silly me took a 25% discount and they replaced unit. What's the saying "Fool me once, shame on you; fool me twice, shame on me." not a third time. Done with Fitbit.

Around 2020 I bought an Ionic only to be told a couple of years later that it was recalled. Months later, I still haven't heard back. In the meantime, I bought a Versa 4 only to find out it the app doesn't download to my phone (Samsung) nor my laptop or Surface Pro. In short, my experience with Fitbit has been a total waste of time and money. Similarly, the helpline has been a waste of time too. DO NOT buy a fitbit -- total garbage.

I had a charge 5 and it was totally working. They sent out an update and this totally blacked out my screen. This broke all the devices of all users and they don't want to be responsible for it. I suggest not to support fitbit from now on even if I was using it for the past 5 years

I pre-ordered a black Fitbit Versa and have had it less that 2 months. I had a Charge HR that died after approximately 3 good years so I was a Fitbit fan. My new Black Versa is losing its finish and the silver is showing through. It looks like I've had it for years rather than 2 months. I called to report this defect and get a replacement and was told this was normal wear and tear and there is no help for me.
I asked for a manager and he told me I could get free shipping on a new versa with a 12 month warranty. I asked him why he thought I would want to spend $200 for a new versa when I had one for less than two months and the warranty isn't helping me with the one I have.
Very disappointed.

Completely unnecessary change to app. Hate everything about it. Ugly colors. Steps calculate every time I open it. Why? Makes me not even open the app. I loved my Fitbit until this change. Bring back the old app please.

I loved my Charge 2 and then my Charge 3 until it started having charging issues. It was still under warranty so Fitbit sent me a new one which had some syncing problems and then a few weeks later they put out an update to the app and it hasn't worked since. It will no longer pair with my smartphone. When I open the app it says "no internet connection" but all my other apps work just fine. Support basically told me to get a different phone or buy a Charge 4 but when I checked the community forums I discovered there are a lot of other people with the same problem and with a variety of different smartphones. No longer a Fitbit fan since at this point my Charge 3 is an expensive pedometer.

Bought an expensive Fitbit Sense a couple of weeks ago. Needed to reset my password on the Fitbit app. Fitbit reset password system doesnt work, didnt send the link. Raised a case with their support via Twitter as you cannot do it via a live chat as you cannot log in. 24 hrs later I phoned them as no response. Customer support could not help. They told me I have to wait for an email. Could not tell me when I would get this. Absolute useless. They even told me as its now friday it could be next week before its dealt with. NEVER purchase from Fitbit.