FitBitReviews 462

I bought a Fitbit Surge more than 2 years ago and it has had to be replaced 4 times already. The wristband keeps peeling or straight up breaking at the root I have informed CS of this issue every time I called and now I can even see that they removed it from their shop. When I first asked the CSR why that was, she mumbled something about it maybe being Out of Stock. I was therefore very surprised when I asked to then get a replacement of a cheaper model (so, I paid for a £189.99 model, but because of its manufacturing defects, I was even ready to settle for a £149.99 model) thinking that because of the lower cost, this would not be an issue.

She insisted that she could only replace it with the same tracker (therefore, they do have stock of it).

Clearly, they do have stock for the product, but theyre not selling on the site. Why not? Could it be because there is a clear, known manufacturing defect with this product and that as a result it generates a loss in returned products? Thats my bet for sure.

I have been very cordial and respectful to this company even though my tracker died on me 4 times in a 2 year timespan, yet all they could offer me was to replace my manufacturing defect Surge with another manufacturer defect Surge. What a disappointment.

I am guaranteed to have to call again in 6 months to complain that, once again, my tracker has a defect.

The worst part of it is, the CSR I had on the phone even dared telling me that this was a one time offer that they would replace it. A one time offer? I would not even need this one time offer if your product was as solid as you claim it is.

What. A. disappointment.

I spent an hour yesterday and 40 minutes today with customer service trying to trouble shoot why both are not syncing with the app on my phone or my computer. They couldn't figure it out. We tried everything. Bought one in 2015 and one in 2016. It has 1 year warranty. Best they could do is give me a 25% discount if I buy on their website. Really? Buy only if you want to throw your money away on a product that will not last long.

DO NOT PURCHASE THIS PRODUCT! I purchased this in 2015. They had to replace it due to a software issue. Now the bracelet part just cracked off and it's not tracking properly! I contacted customer service and they refuse to replace it bc it's not under warranty. $250 Watch should have lifetime warranty if it's a manufacturer defect!

I know 2 other people that have the same issue with the bracelets cracking and or breaking off! This company is a joke and I would tell everyone not to purchase a product from them! What company doesn't stand behind their product unless they knowingly sell products that are garbage!

I purchased 2 fitbit surge's, around Father's Day last year, so now it's a little over a year since the purchase, but I purchased online, and couldn't remember where, so before the year was up, by over a month for both, my wristband, and my husbands wristband both cracked, and broke. These were over $250.00 each! I am in disbelief that it happened to both in less than a year, and I just found out today, that the cheaper one, you're able to replace the band, but not in the expensive one! What a huge waste of money! Plus, the cheaper one, below the surge, was more accurate because when I would wear mine to work, it would count all my arm movements too, whereas the cheaper one didn't. I am highly dissatisfied with the fitbit surge, and please learn from my $500.00 plus mistake, not to waste your money! If someone contacts me, and replaces them, I will retract my review, but I doubt that will happen. The app should prove when we both had to stop using them, which for me was a about 10-1/2 months, and my husband's, around 11 month's. I will never buy another fitbit product again. Hopefully, I save a few some money, because $500.00 dollars is a lot for us to spend, but wish I would've done research now, before buying.

Fitbit 'Surge" is absolute junk. Bracelet start falling apart after only couple of months of use. I wasted money on two units over past 6 months. Never again. Hart rate monitor is totally inaccurate. Customer service is impossible to reach.
Very sad, because I already tried 3 fitbit products, and I was disappointed every time. Please do not repeat my mistakes. Stay away from this brand.

I got a Fitbit charge for Christmas in 2015. It broke-actually cracked in half. After a lengthy argument thru email and a few nasty comments by me they reluctantly replaced it. They said it was synced in August of 2015 when I got in for a Christmas present new off eBay from my so. The replacement also cracked in half and they said they wouldn't replace it but offered a 25% off a new one. I said why would I buy more defective junk from them. Rip offs. Do not purchase. Do research first.

I purchased a Fitbit surge 23/02/2016. On a lot of occasions it would have sync issues with both the Fitbit app and also MyFitnessPal.

By 22/06/2016 my Surge would no longer charge. I had bought a replacement charge cable but this did not work.

Fitbit sent a replacement.

03/10/2016 the replacement surge started falling apart. The straps are not replaceable once they snap that's it. I once again complained and received a replacement.

This replacement started falling apart mid march 2017 (past the 1 year warranty).

Customer service aren't interested. Basically told me to go on there store and buy another.

Why would I waste another £150+ on a watch that barely lasts 6 months?

Do not waste your money on this junk until they fix all the software issues and the appalling defective design!

First, if you can get the tracker to sync with the app, it's inaccurate. It was counting "steps" before I even got out of bed in the morning. Second, I had my first FitBit Alta for 2-3 weeks and it stopped working. Just suddenly stopped syncing mid-day for no reason. The company sent me a replacement (great!) - which worked for all of two days and then the same thing: it would sync in the morning and by noon, stopped connecting to the tracker for no reason (pathetic!). NONE of the troubleshooting tips resolved the issue and Tech Support did nothing but have me repeat the troubleshooting tips I'd already tried. The company said both the original and the replacement devices were defective. When asked if anyone else had this problem, they said "it hadn't been reported." Suuure. They're now sending me a THIRD FitBit -in 4 weeks- and supposedly escalating the issue to their engineering team. I'm not getting my hopes up that the 3rd one will work.

I have had 2 Fitbits. One only lasted eight months. The replacement one only lasted seven months. The first on wouldn't hold a charge. The second one the back was coming apart all four of the screws just came apart. It is a waste of money. The customer service need to have better peoples gas. They offer you 25% off of your next purchase. No thanks. DONE and DONE. Very disappointed in the product.

Oh I definitely have a question, Why doesn't the replacement fitbit that was sent to me have a full 1 year warranty? Did I receive a refurbished one? My first fitbit lasted only a few months and the store where I bought it took it back and sold me a new Charge HR. That lasted 10 months so I called fitbit and they replaced it, my replacement lasted 5 months and is dead. Fitbit said it only has a warranty for 2 months - the remaining warranty time from the one that they replaced. Oh wait it gets better, I can have 25% off a new one! I find these expensive items to be a waste of money. I paid $159.00 for something that worked 15 months. I am looking for any assistance in getting a replacement at no cost. The fitbit that was replaced should carry the 12 month warranty

I purchased a fitbit charge HR on 19th Dec 2015 - on August 18th 2016 I had to have it changed by Tesco as the wristband had started to lift & was bubbling all over. They changed it for exactly the same model. It is now 24th May 2017 & it has happened again. The wristband is going in the same direction as the first one. I have contacted Tesco who tell me even though the replacement was brand new it has no warranty. My warranty started on the day I got the first one so ended on 18th Dec 2016. I have never heard of such rubbish in all my life. Surely as the replacement was a brand new item, it carries the same amount of warranty as the original. Now I have no fitbit as it is no good to wear, so nothing for the money I paid. So if anyone is thinking of buying a fitbit - think again. I would not, I would rather go for a cheaper alternative that will probably last longer & if it does not then is cheap enough to buy another.