Versa 2 works less than 3 years. They say it is water resistant but be carful because sealing material's shelf life is about 2 years. Simple shower kill it. See Fitbit community group about water damage you'll see 1k complain. Customer service offers 25-35% off on new one. Does it worth, you should decide?!
I have no complaints about my fitbit Versa. However, the customer service has been absolutely terrible! 2 weeks ago someone hacked my account and changed the email address associated with my account. In doing so they also changed the time zone so my watch shows the wrong time & I cannot log into my app. I have been in contact with their cuatomer service 6 times since then. They have not fixed the issue and have not been willing to give me an estimated time as to when it will be fixed. This should be a simple fix and instead they have done nothing.
Have a fitbit charge 2 for over 2 years strap has broken 4 times. Daughter got fitbit ace for xmas strap broke a few weeks ago. Received a fitbit headphones for xmas battery was useless lasted less than an hour when stated to last for 4 hrs. Shocking product for the price you pay.
Fitbit trackers are fantastic when they work. I have used three Charge HR trackers, and experienced various issues with battery life (lasting 2/3 days instead of a week) as well as synching (failing to sync, taking a long time).
Do note, I'm referring to the first generation of Charge HR
That said, it's a fantastic device, and customer support did send a replacement unit for the defective one.
This is my second Fitbit and I will never buy another one. The brightness on my Fitbit 3 screen kept getting lighter and lighter until one day I couldn't see anything. I went online to troubleshoot and tried what was recommended but it didn't change the problem. When I called customer support the person walked me thru the same steps I already tried. He then told me that he would have the warranty department contact me. I received an email offering me 35% off a new Fitbit. No explanation for what the problem was and why it happened. Why would I want to buy another Fitbit. Never again. Very disappointed.
Over 4 months waiting for my replacement watch as part of warranty and FitBit customer service is still escalating my situation to some other dept to have this solved.
FitBit customer service dept should be called FitBit customer DISSERVICE.
Fitbit support is very nice; but nice doesn't cut it! I have had 2 charge 4 each of which failed; and now have a charge 5 which does not currently work. Fitbit says there is a known issue and are working on a solution. I would not have had the 2nd Charge 4 or the Charge 5 except that when you make an investment that fails then you are offered a new product; what do you do throw your previous cash investment to the wind? Or do you take a replacement (which might invovle more money)?
Don't just walk away, do some research get another product.
When I bought my versa 3 they included Fitbit premium. I wasn't a fan and tried to cancel it through the app and online but never worked. It wouldn't show I even had a subscription because I didn't buy it through Google play. They then charged me after 3 months. I called and emailed customer service. They literally just repeated that it was none refundable and I should have cancelled. I tried telling them multiple times I did try and was unable. They did nothing finally just saying go to help. Fitbit... where do you think I started. Worst customer service I have ever dealt with.
Had my Fitbit charge HR for a year and a half, and the button fell out. I called about the problem and she explained that heir warranty only lasts for a year. She said we can offer you a 25% discount on a new charge HR2, because we don't sell the charge HR anymore. So another $100 for it to only last another yr and a half. I said no thank you, I'll be buying an Apple Watch!
I've been using fitbit for a few years now and I've enjoyed the work week. Hustle that's what gave me the motivation to get up and move by looking at other people in my group and seeing that they were getting ahead of me. It wouldn't make me get-up-and-go now. That has been taken away and I can't see what I'm doing what anyone else is doing and I'm losing interest. It needs to be fixed. I want the workweek hustle back.
Overview
FitBit has a rating of 1.3 stars from 451 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FitBit most frequently mention customer service, apple watch and heart rate. FitBit ranks 53rd among Activity Tracker sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Chrissy,
Please accept our sincere apologies. This is definitely not the experience that we want you to have.
So we can review the status of your case, we would like to ask for your support case number.
Looking forward to your reply.
Sincerely,
Fitbit Support