FitBit

My Versa Lite was working just fine until I installed the update. Since then I can't correct the time. I've googled and tried all of the suggestions. Called and talked to Fitbit twice. Apparently, my time issue can't be fixed. I've had my device almost two years. I believe that there should be a fix to my problem and I'm upset the update caused my issue. Not sure I want another fitbit because of the update caused the problem.

After many failed attempts to register my Fitbit Ionic for a refund, I resorted to online chats, then to telephone calls but no one seems to care about dealing with this situation. I paid a lot of money for my watch, which I am now not supposed to wear for the purpose that it was designed for. Apparently, there have been cases of Fitbit Ionic batteries over heating, to the extent that they have caused skin damage to many users. Why aren't Fitbit actively seeking to assist Fitbit Ionic users to minimise such occurrences, when they are aware of the dangers to users? Trading standards are now involved, I hope they instruct ALL Fitbit devices to be recalled due to possible adverse health effects. Clearly they value profits ahead of people.

Received this as a gift for Christmas and as of Jan 15th I still cannot figure out how to synch on my computer. I had the weight watchers activity tracker for years and it was so simple. Download the site as per instructions set up on the tracker, log in and your done. Simple, straight forward., a pc illiterate person could do it. As for the website impossible to understand, printng is so light cannot be read. This gift needs to be returned. Bit of advice get anything but the fitbit.

My husband and I got each other two Fitbit Versa 2 watches. After one year my watch wouldn't take a charge. One of the 4 little contact connectors had fallen out. The second one became really hot while on the charging cable. When I picked the watch up to take it off the charger, it burned my hand and I dropped it on the floor. I pulled the cord and carefully picked it up with a thick cloth. The back of the watch was puffed out and melted around the contact connectors. The charging cable was melted and disfigured around the connectors!
I'm sure the watch would have exploded if I had not unplugged it! I will include pictures.

I'm on my 2nd Zip in less than 2 months. The device will not hold a charge and I've spent at least $40 in replacement batteries as it depletes them every 3-5 days. I've talked to Customer Service twice and the first time they sent me a new device. When the new device began acting up within 2 days, I researched the issue and discovered that Zip's not holding a charge is a known problem. When I called today I expected that Fitbit would offer me another comparable device or at least offer to reimburse me for the batteries. They did neither, even though they admitted their engineers are aware of the issue. I'm done with Fitbit - I'm going to look for another tracking device with less problems.