FitBit

The one star is because the product was not terrible. The Customer Service on the other hand is flat out BAD! I have been waiting for six months now for a refund of a recalled product. I have made several calls, always with a promise to "ESCALATE" the call. Then wait, and wait, and wait, and wait and then call back again, "Oh, I am so sorry sir. This should not be taking so long. Let me ESCALTE this." Don't bother asking to speak to a supervisor, you will be placed on perma-hold with terrible hold music for 15-minutes and then hung up on. I have now called FitBit 8 times, over 6-months, to try to get this resolved.

I bought a Fitbit Charge 3 in 2019 based on the Fitbit name. At first I LOVED it! After having it close to a year I noticed the screen would go black. It would buzz, but nothing on the screen. I went on their website and found the solution... it worked. Then it started doing it more. After a litlle over a year... just out of warranty... the screen went black and stayed black. If you look at the forums, you'll see this is a HUGE problem affecting hundreds of their customers. Support was useless and condescending. When trying to post on their forums my posts were repeatedly deleted as being "inflammatory or irrelevant." Recently they banned me from their site. After the first one died, I posted on my Facebook page about this defective product. One of my friends had a Charge 3 but (wisely) had switched to an Apple watch. She gave me her Charge 3. It worked great... for one year and 2 months. It too has developed the black screen of death. I just purchased a Garmin. I will NEVER purchase another Fitbit product. They do not stand behind their products and care absolutely nothing about their customers. Shameful for such a well known company. I tried uploading a brief video, but having trouble. I'll try and add later if possible.

I should have read all these reviews before getting a fitbit product. My charge 3 has spoilt 4 times in less than a period of 6 months. If i count the actual usage period, its actually 1 unit spoiling less than 1 month. HOW TERRIBLY UNRELIABLE. I have wasted so much time n effort on this stupid device and Fitbit refuses to extend my warranty. CS sucks, be in email, facebook or call.

If u r looking to get a fitbit, please just save yourself the hassle and get another brand. $#*!BIT should go bust.

I had three Charge FitBit devices and one Alta. The product quality was EXTREMELY disappointing for all four devices. I had my first Charge replaced three times in less than three years and the started experiencing issues with the Alta thirteen months after receipt. The FitBit agent was not interested in helping with issues because there one year warranty period had expired. If you want a fitness tracker that will work longer than one year, perhaps consider trackers from other companies.

I have had 2 Fitbits. One only lasted eight months. The replacement one only lasted seven months. The first on wouldn't hold a charge. The second one the back was coming apart all four of the screws just came apart. It is a waste of money. The customer service need to have better peoples gas. They offer you 25% off of your next purchase. No thanks. DONE and DONE. Very disappointed in the product.

I bought a Fitbit Alta... cost 200.00. I used for a bit more than 1 year and died. I brought my device in Telus, I went to see them because
The watch band separated from the Fiti bit. Explained to staff my problem, She communicated with Fit bit. She told me they where going to send me a new one. I bought a new one for 90.00 and a week later the Fit bit stop working. P went again to Telus. Try to help but fail. They only sell them.