FitBit

YOu should be ashamed of your answer, typical answer of someone that did not devote a second to analyze my case. Over and over again: My fitbit when it was still under warranty had problems, the only good way to solve it when it was under warranty should have been to replace it with a newer version that did not present the mistake, that would have been the ONLY right way to fix the issue, every other fitbit of the same make and model would present the same problem, and instead of understanding this and replacing then or now, you want me to go to a different brand, then I will do so

I owned the FitBit Ace 3 and the strap has broken twice in eight months. I went to the FitBit site for a replacement and there are pages and pages of complaints about people's straps breaking, FitBit offering a warranty, and then refusing to replace their strap for a variety of reasons.

Well, I decided to apply for the warranty, chatted with someone live and sent them all the pictures and documentation the requested. They told me they would review my claim, ended the chat, then THREE MINUTES LATER sent me an email stating my warranty was denied. They didn't want to deal with an upset customer so they pretended to not know my warranty was denied while I was on chat with them.

They denied my warranty because they claim Amazon isn't an authorized seller and I should have bought it directly from FitBit, even though they have their official store on Amazon selling their devices!

FitBit is a horrendous company that makes garbage products and takes people's money. Avoid!

I ordered the fitbit2 as a birthday gift online. I got an email a week after it was due to be delivered saying my credit card company had not recognised their company and payment could not be made. I called my credit card company and cleared it with them then had to make 8 calls to Fitbit to try and get payment sorted. Calls were redirected to Bulgaria, India and Spain and no one could follow up in this order. In the end- cancelled my order and ordered it from Amazon. Would NEVER order from Fitbit again! NOT EVEN 1star customer service!

If I can give no stars I would!
Had Fitbit Charge 5 from Costco for 11 month and the device broke. They sent me replacement and that one broke after 3 weeks.
The only options you get is a replacement (currently on back order, need to wait 2 months) or purchase another model at reduced price.

HORRIBLE COMPANY, HORRIBLE DEVICE!
Do not buy!

Fitbit is a neat little device that works like a nintendo wii tracking your daily movements and then calculating your total calories burned. I tried to order one but they are currently backordered as they seem to be in high demand. They do have a partnership with google health to upload your data. Probably a cool gadget for people to track their daily activities and as a physician, I would recommend that people always take the stairs rather than the elevator so if a device like this can inspire people to get more activity into their daily life that would be a good thing. They also claim it can track sleep, and that too could be useful for people to monitor. I like this device as simply a reminder for people to get exercise and get to bed early for sleep... I hope it catches on as it serves a good purpose in promoting health.

It is true that it is not totally accurate, My first model fitbit charge mades steps when I talked with my hands and so does the Charge2, but it is a good indication of activity and inspires me to move. It tells you how much you sleep, but I don't use it all the time for that, because it turns on when I move and lights up enough to wake me up. That needs to be fixed! None of these things are perfect, but this one is the best for me.
Update: I gave my fitbit Charge to my daughter because I bought the Charge2. I don't think the Charge 2 is supposed to be waterproof, but I forgot and went snorkling for about a 1/2 hour with it on and 4 months later still working perfectly.

First, if you can get the tracker to sync with the app, it's inaccurate. It was counting "steps" before I even got out of bed in the morning. Second, I had my first FitBit Alta for 2-3 weeks and it stopped working. Just suddenly stopped syncing mid-day for no reason. The company sent me a replacement (great!) - which worked for all of two days and then the same thing: it would sync in the morning and by noon, stopped connecting to the tracker for no reason (pathetic!). NONE of the troubleshooting tips resolved the issue and Tech Support did nothing but have me repeat the troubleshooting tips I'd already tried. The company said both the original and the replacement devices were defective. When asked if anyone else had this problem, they said "it hadn't been reported." Suuure. They're now sending me a THIRD FitBit -in 4 weeks- and supposedly escalating the issue to their engineering team. I'm not getting my hopes up that the 3rd one will work.

When the screen on my Fitbit charge 3 went black after 27 months, I looked online to see that it was an issue dating back to when it was first released. Fitbit has offer a discount on a new item, but limited to a luxe or inspire 2 which both have several reported issues. Customer service does not exist for this company. If you call and ask that you speak to some above the first person you speak to, no one is available, they have no idea when someone will contact you, and can't give you a maximum time frame. I sent an email, and called again. It has been three days and no one has reached out to acknowledge me. They do not seam to have any policies on how long they can ignore a customer. I'm told you cannot speak to any one, all communication is by email which is their policy, but no idea how long they have to reply. It could be a few hours or a few? Weeks, months, year I guess. 35% off a product that they haven't been able to sell and has several unrepaired bugs is not a deal. Stay away from this company and buy a better product for less.

Ordered a fit bit on cyber Monday at 10:37pm with 2 day expedited shipping. Received it a week later, 2 days after my wife's birthday. Called customer service, "Eduardo. M and the Fitbit Team". They tell me I placed my order on Tuesday 7:37pm and that it takes 2 days from order to ship. I provided their own confo email showing Monday's order and they still refuse to except I ordered Monday. I understand Tuesday would be the order date but not 24hours after original order. I actually looked when they shipped it and it was shipped 68hours after they claim I ordered it which still makes them late sending it. Customer service sucks at this company and Eduardo and his team are condescending pr! Cks who could care less to do the right thing. Don't waste your money with this company!