FitBit

What a total waste of $$$. The band of my HR comes apart after a few months. Fitbit begrudging replaced them, but they continually fall apart. After just one month I must use electrical tape to keep it together.
Today, the center section that holds the control button totally fell off, making this a totally unusually. I used to use it as a cheap watch. NOW NO DISPLAY!
Stay away from Fitbit. Nice customer service, but a disgusting product that I kept wearing because they kept replacing.
Fitbit KNOWS THE BANDS ARE CRAP, but keeps selling them. I'm gone forever. STAY AWAY FROM FITBIT. Cheaply made!

I purchased a Fitbit Versa 2 on September 21st. I had to return it yesterday. The watched was stinging my skin. I showed the service rep. The bruised spot where it was stinging. I took pictures of my wrist also. The rep suggested I call Fitbit because she said it shouldn't have been stinging my skin. I called Fitbit and the Rep. Was so uncaring and said since I returned it, there wasn"t anything they could do. I am so upset first because it left a bruise, and because he could have said they would compensate me somehow. He could have offered a discount towards a new replacement or SOMETHING!

I have now been the not-very-happy owner of 2 fitbit devices. They both SUCKED! Why did I buy the 2nd one, you ask? I have no freaking idea. The 2nd one was their supposed top-of-the-line product, the Sense. Check out the pricing on that POS! It lasted less than 2 years! They would not honor my request for a repair or replacement & only offered me a 35% discount on my next new purchase. NO THANKS! Fool me once, shame on you. Fool me twice, shame on me! There are a LOT of options for fitness watches out there. I purchased on one Amazon for a fraction of the price, it actually regulates more than the Sense did & it was a FRACTION of the cost & has a 3 year warranty. I HATE FITBIT!

Bought a Fitbit ionic march 2022. It got hot and stopped working. There was a Fitbit recall but I could not find the box with serial number on to claim refund. Eventually found it. Contacted customer services to claim. 3-6 weeks process. After 7 weeks was told it had not progressed yet and was still in queue to be processed expect another 3 weeks. The discount code was about to run out so I purchased 2 x sense 2@ £324. With free 1 working day delivery. 11/10. I got email 12/10 telling me my watches on way and to smile. And to smile again. I waited in all day 12/10. I waited in all day on my birthday 13/10. I contacted Fitbit who looked into the delivery order and she noticed I did not pay for 1 working day delivery and told me to wait 3-5 days. I pointed out was 1 working day on 11/10 as stated on purchase order. She put phone down. I chased DHL who have let me down many times. Now in Belgium. I am in uk. Expected delivery now listed as 17/10 by end of day it says. Chased up Fitbit who paid foe expedited 1 working day delivery. They will chase up tomorrow and keep an eye on delivery. I can cancel order and it will be returned for a refund in 2-3 weeks. I could go into Argos and by 1 within 15 mins. I can't believe they have no supply in the Uk as they sell in many shops. Why it is coming from Nederland -now in Belgium. It's on tour around Europe. You cant speak to a human at DHL. And spent 5 hours going from pillar to post for a mistake they have made. Option was free same day delivery or 3 day. No option for 6-7 day delivery. Chatted to Fitbit was complete waste of 30 mins explaining x 2.

I'm on my FOURTH Charge 5 in two years...that's right...4th. And again, as the other 3 did...it has died. This time, in a "record" one month and 7 days. I just bought this one July 7th (delivered 12 July through Ebay). And after a lengthy call to "Customer Support" (that's a BIG misnomer), I got an email tonight telling me they won't warranty the slightly more than one month old device...because I bought it through Ebay.

Anyway, definitely some kind of HUGE quality control problem As I went thru 4...and my wife is on her second one (yep, first one died after about a year).

I've had enough...moved on to another brand I bought on Amazon.

DO NOT BY A FITBIT CHARGE 5, and if you're foolish enough to do so...then don't buy through Ebay or any other place they say they won't warranty your purchase. Best bet, STAY AWAY FROM FITIBIT...

Will not cover return shipping regardless of issue. Even if I want to exchange for a different product, I still lose money on returning the original product. This is just bad customer service

Worst after care team. Had to repeat my email address numerous times. Had Fitbit watch 8 months and plastic bit that joins strap broke. They didn't want to know. Argos replaced it no hassle.

My Fitbit Ionic stopped working just past the 1 year warranty and, despite Fitbit customer service staff putting in writing that the "DEVICE IS DEFECTIVE," Fitbit is unwilling to offer any other solutions than for me to buy a new device. I spent hours on the phone/online chat trying to get the issue resolved, and each time was told they would send the situation on for resolution to another team, only for me to get a canned email, of zero assistance. Why on earth would I buy anything else from a company like this? They admit that their devices are defective, and provide no reasonable alternatives to their customers.