FitBit

I contacted fitbit with a sync problem, and as a result of the advisers remedial actions my ionic no longer works at all. Complete lack of understanding of customer service apparent in chat tool

I purchased a fitbit charge HR on 19th Dec 2015 - on August 18th 2016 I had to have it changed by Tesco as the wristband had started to lift & was bubbling all over. They changed it for exactly the same model. It is now 24th May 2017 & it has happened again. The wristband is going in the same direction as the first one. I have contacted Tesco who tell me even though the replacement was brand new it has no warranty. My warranty started on the day I got the first one so ended on 18th Dec 2016. I have never heard of such rubbish in all my life. Surely as the replacement was a brand new item, it carries the same amount of warranty as the original. Now I have no fitbit as it is no good to wear, so nothing for the money I paid. So if anyone is thinking of buying a fitbit - think again. I would not, I would rather go for a cheaper alternative that will probably last longer & if it does not then is cheap enough to buy another.

Fitbit is taking away challenges and adventures along with trophies and open groups these are features that are used by a lot of users including myself therefore I canceled my Premium and won't purchase another one they are falsely advertising that fitbit has challenges and adventures which is going away on March 27th.

Company does not support Android devices. During the year 2017 there were a total of 4 Android devices added to their compatible devices list, all of which came from companies that have competing wearable devices. Had a Charge HR that broke after less than 6 months of use, got the Charge 2 since the HR was discontinued. Device does not work with my phone because it is an unsupported device (LG G6). Fitbit has completely stopped developing LG phones after the G3, released in 2014.

If your phone is not Samsung or Apple, you are probably one of several customers that has a device that is not supported. There is the outside chance that it may still pair, but functionality will not be complete.

Contact customer service, you will get a run around, complete with email after email with copy and pasted answers from their guidebook, just the same as you will find on their message boards. These message boards are FULL of people openly complaining about the supported devices and their lack of development, but the only thing being done is more copy and paste replies, no actual development.

Buyer beware, from this viewpoint it is an overpriced toy with no support, regardless of how great they think their customer service is.

Fitbit is knowingly selling faulty products with Charge 5. I have seen hundreds of posts on the community page regarding issues with the battery dying within 2 hours of a 100% charge. https://community.fitbit.com/.../Charge-5.../m-p/*******...
Everyone is saying that Fitbit support won't offer a refund or replacement, just tells anyone that reports this that it's a "known issue" This has been a known issue for over 6 months now, which is longer ago than I bought my watch. I was not warned this could be an issue, and when I reported it, their support told me they wouldn't offer me a refund or replacement because it's a "known issue on their end". They keep claiming a firmware fix will resolve this soon, but won't say when, and it has been over 2 months since they first started telling people this from what I could find on the forums. I would very much not recommend buying a Charge 5 or anything from Fitbit at this point. I really hoped Google purchasing them would help, but it has not done anything to help their service/support/product to this point.

Issues with it.

1. The battery did not charge to 100%
2. Once charged the battery would completely drain within an HOUR.

I called tech support, and they were kind to help me with my problem. After tackling the issue for 2 days, I was told they would not be allowed to give me a replacement because fitbit was warranted for only a year. The rep agreed that the battery was faulty, but he was not able to replace the device. Instead, he offered me a 25% discount on a new device. Do you think I am that ignorant?

Why aren't the consumers asking fitbit to extend the warranty? Why isn't Fitbit responsible for replacing faulty product(s)?

CONSUMERS be SMART... DON'T BUY FITBIT

Prerna Pateder

Fitbit support was very helpful and apologetic about the issues I was having, the first replacement did not charge. Support requested I send it back saying they would send another replacement as soon as they received the first replacement. They never sent it out until I emailed them asking if they had received the first replacement. The support asked for my address to send out the second replacement, they claimed it would be sent Fedex 2nd day air it was sent ou May 2, I received May 22 the second one did not charge either.

I am still using the Yolo knockoff which has been more reliable and accurate.