FitBit

My husband bought me the Surge Fitbit a year and 9 months ago for my birthday. I use/wear it all the time. I work out and take some classes and it gets good use but nothing crazy. One day, within the first 3 months of owning it, I was washing dishes and got a little water on it. It quickly began to show condensation inside the watch on the face. The band was also beginning to come apart and there were cracks and tears at the screw points on the back of the watch. None of this should have been happeing, so I contacted Fitbit and they sent me a new one. Great, right? Well, within 6 months of having the new watch, my band began lifting up from the front side of the watch. Ugh. I contacted Fitbit again and told them that I was very unhappy and that watch should last longer than this. They didn't care and said that they couldn't do anything for me except give me a coupon for a discount on a new watch of my choice. I told them, "No, thanks!" and "Why would I wanna spend more money on your poorly made product only to be unhappy again when it falls apart?" Their quality is terrible and I do not recommend any of it to anyone! Stay away from this brand. You'll shell out a lot of money and it will only last a year, at best.

I was on my 3rd Fitbit Charge 3 when the last one failed on me in 45 days. The reason I was on my 3rd one is that the first two failed and they supplied me with 2 replacements. (device only). I am suspecting that the charging station is the recent fail as the last two failed when I put the device on to recharge. Never submerged them under water, never abused them in any way. I am at a loss as to why it didn't work for me, but am writing this because the best Fitbit could do for me was to give me a discount on a new product that I have to assume would also fail. Makes little sense to me.

Pros; its a good looking watch and was comfortable. Tracking steps taken is very beneficial. Price was okay, the only reason I kept coming back.

Cons; 1. See above. 2. the sleep tracker wasn't accurate and would show me still asleep when I had removed it to shower. 3. The GPS was a joke. I would ride 25 miles and it would show many miles less and a ridiculous map of where I had been. Didn't use any other of the features except the stopwatch that worked fine.

Guess I'm through with the Fitbit experiment. Hope this helps you decide what's best for you

FitBit (Versa) has let me down in a very big way.
Very disappointing & they've lost me as a brand fan forever.
I would NOT recommend this brand.

The 1st time I purchased it, it malfunctioned after several months of basic use. I got a free replacement b/c it was in warranty. Then recently, when I tried to update the hardware (to get it to sync with my other activity apps), the updating process hangs forever. For literally several days, I spoke with diff reps who told me to restart many devices and processes--with the same end results each time. It's like they had no clue about their product.

Apparently the warranty timeframe for the (defective) merch is only good for the original purchase. Right--so I got a defective merch replacement since the original merch was defective. And if I want to get a new FitBit, then I'll get 25% discount off a device. What is so hard about this concept? I'll pay 100% for products that will work 100% of the time, not 75% for products that might work x% of the time.
WTF.

I will tell everybody not to buy a Fitbit I use mine every day since the upgrade on my phone Fitbit cannot figure out how to sync my Fitbit I have no information on it I count on it I use it everyday I have been calling them and calling them and they don't care they tell me they have no idea when it will be fixed so they want people to buy this product and not be able to use it it is a bunch of crap I am extremely mad I will never buy this product or anything from this company again Write a review

Summary if you don't want to read everything: Fitbit does not stand behind their product, does not honor their own warranty, and does not provide anything remotely close to positive customer experience. Spend your money on their competition, or get a Chinese Knock-Off and save yourself $80+.
I purchased my Charge HR at the end of May 2017. Just recently the charging port no longer holds the charging cord tightly against the battery and therefore won't charge the unit. To put this into perspective, I usually have to charge it every three days, which means I've only plugged/unplugged the charging cord approximately 40 times in the life of the device thus far. I've always heard about how great Fitbit customer service was so I contacted them regarding this failure.
Initially they did not want to help and told me my device was out of warranty and that it was paired in 2016. It most certainly was NOT paired to my account in 2016, and I purchased the device new from Walmart.com. I provided my receipt several times to support as I have worked with several unhelpful people who have at this point basically told me: too bad, but thanks for being a loyal customer. Are you SERIOUS?
Here is the deal, I've bought this device for myself, and several devices for my Wife and kids.
(Charge HR, Blaze, Charge HR2, Flex, and another of which I cannot remember the name.) I'm not going to go look up the prices on all of these but they are easily $100 each on average and that is most probably low-ball. Fitbit is going to lose an otherwise LOYAL CUSTOMER over a minute amount of warranty replacement cost to them.

I purchase a Fitbit Charge 5 a week ago. The battery drains very rapidly. I was requesting a replacement.

I did what they say, i charged it to 100% yesterday, and carefully check the screen always on were turned off, I even turned on the sleep mode to prevent the screen away during sleep time. Today's morning when I woke up, there was only 70% remaining. I did not use any features during my sleep time and it lost 30% of battery, and the customer service agent called "This is NORMAL."

In total, I talked to 5 agents, including one MANAGER name "Danial H," all of them refuse to provide me a replacement. One of the agent told me if I recharge to 100% and turn off always on feature, and the device could last at least 5-6 days. I told the manager (Danial H), he refused to check the previous conversation record and told me that as a manager, he will not take responsibility of what the other agents said.

Daniel H refused to give me his last name and any work associated number. He also promised that there will be another higher manager will call me in 2 hour. No, I have not receive any calls.

These people in FITBIT DOES NOT CARE their customers and they lie.

Fitbit team is awful, terrible and whole bunch of lies. Stop Buying FITBIT NOW!

I have the Fitbit versa, I was happy with it till my iPhone did an update, I contacted Fitibt right away, been in contact with them for 6 months. They had me do a factory reset on my versa, now its stuck on the main screen saying to set up in all the different languages. I bought the warranty, Fitbit said I needed proof. Luckily I had my receipt emailed to me so I sent that, only for them to turn around and say that what is happening does not fall under my warranty! Then why ask for the proof they knew what was happening! They say they want to keep me in the Fitibit family so offering me 25% off... oh really, isn't that the special going on right now anyways!? I will never buy another one of their products nor suggest to anyone else to buy one. They do not stand behind their product and drag you a long for months making you believe they are going to make things right. You spend all the money on a Fitbit THEN buy the warranty to end up with nothing! Very disappointed in them! Would of given a 0 in stars but wasn't an option!

I have HAD it! I have sent 5 FitBit bands back (and upgraded). The technical system is great but the wrist band is AWFUL. It ALWAYS FALLS APART, I even had to duct tape the band on and put a rubber band to keep it together. I cut the band length short so I did not have to "tork" the band when I took it off to shower. It still fell apart! I am DONE BEING YOUR CUSTOMER AFTER OVER 5 YEARS OF TRYING TO MAKE THIS WORK! You should find a stretchy band that does NOT fall apart when you put it on and off! Love the Fitbit app but HATE THE BAND! FIX IT!

Over the past 6 years starting when the Surge Fitbit came out, I have had nothing but problems with their devices. Twice the Surge band fell apart within a year. They replaced one and then refused to replace the second one. Then I got a Versa, which lasted about 2 years which I actually was fine with. Then I had a Versa 2 that lasted less than one year. I then purchased a Sense, January of 2021. There were so many issues with it that the product had, I returned it and got the Versa 2. Less than a year later, it stopped syncing with my phone. Last Saturday they said that they were sending out a replacement for the Versa 2(since I had a warranty) after 2 hours of arguing with me. They assured me that it would be delivered in 2 to 3 days. NOTHING. Five days later, I called and they said that they could not track it at all. I insisted that they send me another one. They reassured me once again that I would have it the latest today (3 days later). NOTHING! I will NEVER purchase this product again. They don't care! AWFUL customer service and product!