Fixez

I'm not a big expert in hardware and computers, but I had slight issues while communicating with the customer support here. I needed to choose a graphics card for my bro as a present for his birthday. Me and agent failed to understand each other at first. Don't know, maybe it was a first-day guy or something, because the rest of the service was just excellent. No problem with a delivery or a part's quality. Thanks, my younger brother is happy playing new games with his top 1660Ti GPU.

I ordered two screen protectors for my new iPhone SEs and 1 for my iPad air. All three came well packed and unharmed. I installed the iPad protector and it was great. Good price and intact arrival However, I ended up with the iPhone SE (from 2016). Their customer support is email only and very insensitive to their clients. If you have any problems with your order, may God have mercy on your soul.

I purchased a part for my Pixel phone that was listed on their website as compatible with my specific phone model. When I tried to install the part, I realized it was not the correct part. The part would not fit at all (it was close, but a distinctly different configuration than the original part). After too many emails exchanged with customer support, they finally offered to take back the item - but only if it was brand new condition. Well, I had tried to install the part, assuming that their website information was correct, and in doing so, I used the adhesive backing, so the part was no longer new. I will find a more reputable and trustworthy source for my parts from now on. Overall this was a waste of time and money.

They never sent a tracking number until I emailed them about it and when they did respond; The package was delivered 9 days ago and not in my possession. So it was either stolen or lost and when I told them about it, they didn't seem to apologize or seem to even care. I ordered another package and asked them to send me tracking number ASAP so this wouldn't happen. I don't recommend buying from them, take your business somewhere else where they care about their customers.

Purchased an $11 google pixel 4xl battery. The wire that connects the battery to the phone's internal board, simply snapped/broke upon install. The part is defective as this should not happen when handling carefully as I've done numerous times. I used to repair mobile phone's professionally. I sent a picture and Fixez response rather than just refund an $11 item or send out another, is to give me work, by filing out a shipping label and return form and to add insult to injury, ask me to pay to return their defective part, which will cost roughly half what I paid for it to begin with. This is a foolish procedure on Fixez part, I've done nothing incorrect and inconveniencing me further rather than just taking care of the problem is just ridiculous and seems to be a common issue if you read any reviews about Fixez online. Won't be buying anything from this company again.

Will NEVER buy from again nor would I recommend! Bought a replacement screen for my apple watch 3 series 38mm. Screen never worked, it was clearly defective. I emailed company told them the situation and returned the screen hoping for at the least an exchange for a different screen. Nope! I was flat out told that the screen was somehow damaged with no further details and I would not be getting a refund nor an exchange. What BS for a 100 dollar part! Return policy is bogus! Completely wasted my money! Be prepared to lose money if you buy from them and your part doesn't work.

The product was ok, but they delayed the shipped by 2 days after I had already waited a whole week for it to arrive. Also, you can not track your shipment unless you email them for the tracker and then they send you a link to track the package.

I purchased an iPad mini screen for $127. The part arrived without the adhesive strips necessary to but the screen back together. Once the sent that separately I was able to install the screen properly to discover the touch screen did not work properly. This cost an extra $13.75 to ship back, roughly 12% of the original cost of the defective part. Customer service is extremely hard to get a hold of. Not sure how difficult the process is going to be. As of now the part had been delivered back to them.
Also, do not trust the reviews on their website. I left a product review and it does not post if it is one or two stars. You also get a 'warning' asking if you meant to rate the product so low.

They sold me the cheapest iPad mini digitizer available at the cost of a premium part. The adhesive didn't stick(this isn't my 1 st iPad mini repair) and the home button had a mind of it's own. For $20 i shouldn't have mask off parts and replace the adhesive. Nobody wants an imposter home button and it doesn't even sit right? 2 day shipping took 4 days. Their return process / requirements are absurd.
I'm afraid to put the iPhone 11 screen I bought from them on a customers phone after the digitizer experience.
Then comes the customer service... They wont return my call and repeatedly want the package to be damaged. Gave me a rma number and expect me to pay $5-10 to return the $20 part for store credit most likely but I may never know since they haven't called back or replied o the last message. I certainly don't want a replacement. My advise, especially if you are not a pro is to buy from somewhere else unless they are the only part out there!

Bought two USB dock/audio ports for my HTC M9 from FIXEZ. They shipped the wrong parts... expected me to ship them back at my cost before I could get a refund. Shipping costs were more expensive than the value of the parts. Fact is, FIXEZ took no responsibility for shipping me the wrong parts. From now on I deal with companies in China for parts... as I have done before... with 100 satisfaction. They guarantee they're shipments 100% and never at my cost. Shame on you, FIXEZ, I should not have to pay for your screwups.

I bought a screen for my phone and it came chipped in one side, I asked for a exchange and they told me to send the screen back to them which I did (I had to pay the shipping) and they said they wouldn't give me a refund or exchange bc the screen was chipped, even though it came that way. So I lost $102 plus the shipping to send it back to them. Horrible company, disappointing products, bad quality and awful customer service. I would never buy from them again.