FixezReviews 133

Just order an item, but it was the wrong one, then i give then a call about 2 min later, and they said they cant do anything about, they cant change it or they cant even replace it. Like 2 min in and they said they already shipped it, the truth is they dont wanna change it or any its just Bad customer support. I email then again and they never responded. Basically this is garbage company with bots giving then high those 5stars as you can see the product is actually pretty bad.

Ordered a replacement screen kit for my Samsung S10+ (300$) along with the installation kit they recommend getting.

So the kit does not include all you need to do the job, so I had to order more parts in order to get to work. I could/should have done a deep dive into what the kit included and how much of that was necessary but, I guess I assumed that if this was the kit that was recommended specifically for the screen replacement I was buying, that it would include all I needed (since every replacement screen I have ever bought always included everything needed for the job).

So once I got all I needed, I proceeded to remove my damaged screen (which was chipped and causing the odd freak out but was otherwise working) and installed the new one.

I have done many replacements of this type before so it was not new territory for me. When removing the old screen, because of the way it was cracked, it basically fell to pieces. The frame and the adhesive was holding together somewhat so once I pried it off, it fell to bits.

Installed the new one easily, (removing the old one is the "hard'" part) and booted up the phone.

The new screen looks good at first but then, started flickering, glitching and refreshing randomly for no reason.

I called in for support and they asked me for a screen shot from the phone to show them the glitching I am talking about.

Think about that for a min...

A screenshot, from the phone itself, to capture what's being displayed on the screen that is buggy...

Anyways, I offered to send a video instead but they "'don't support videos", which leads me to think they must be running their support offices from a cave somewhere, running dial-up.

After putting me on hold numerous times, finally they sent me an RMA form to return the screen. SO I NEEDED TO REMOVE THE SCREEN AND IT IN.

Meaning, I would be without my phone for weeks until they process the return.
Fine.

Only, their return policy states that items need to be free of any adhesive and be in their original packaging in order to qualify.

Since it is impossible to test and install a new screen without removing the package or getting it in contact with adhesive, I fail to see how this is not a scam.

They've ignored my pleas and just keep reading the policy back to me.

Seek out alternatives, as much as possible; these guys are crooks.

I ordered a new screen for my iPad it came to me not working right so I called them. They want to pictures of the packing box and packing slip and everything else to show the damage. Then I paid to ship it back to get it replaced. They said it was damaged so they threw it out without even telling me. So I couldn't put a claim in to the shipping company, which they should've known better since they asked me for all that information in the first place. So in total amount about $300 dollars because they would replace a part that was not right, I did not save any of the packing materials to show me That it was actually damaged. I personally think they just didn't want to do anything for me. This is the worst customer service I have ever received from a company

I purchased a replacement screen for my Pixel 3a XL along with the recommended tools to remove the old one and tape in the new screen. I completed the process easily and the screen appeared to work properly until I noticed when I pressed on the lower portion of the screen lines appeared through the length of the screen. I requested a return as they offer a warranty on defective products and they accepted it with the explanation I gave. After sending the screen in they sent an email saying their manager declined the return and sent me a picture of the exact problem I described. I have emailed them and called them with only one response saying the manager's decision is final.

Horrible customer service and they won't give me a real explanation other than the product is defective/damaged for the exact reason I sent it in.

So update. They replaced the screen and made things right. I got in contact with a customer service rep named "Michael" he did good and took care of things. He still tried to talk me into the damage being my fault but ultimately they made things right.

Purchased an $11 google pixel 4xl battery. The wire that connects the battery to the phone's internal board, simply snapped/broke upon install. The part is defective as this should not happen when handling carefully as I've done numerous times. I used to repair mobile phone's professionally. I sent a picture and Fixez response rather than just refund an $11 item or send out another, is to give me work, by filing out a shipping label and return form and to add insult to injury, ask me to pay to return their defective part, which will cost roughly half what I paid for it to begin with. This is a foolish procedure on Fixez part, I've done nothing incorrect and inconveniencing me further rather than just taking care of the problem is just ridiculous and seems to be a common issue if you read any reviews about Fixez online. Won't be buying anything from this company again.

I bought a screen for my phone and it came chipped in one side, I asked for a exchange and they told me to send the screen back to them which I did (I had to pay the shipping) and they said they wouldn't give me a refund or exchange bc the screen was chipped, even though it came that way. So I lost $102 plus the shipping to send it back to them. Horrible company, disappointing products, bad quality and awful customer service. I would never buy from them again.

I bought sanitizer box with wireless charger built in
I pay $36 with shipping fee. I tested when I received it wasn't working, wireless charging keep beeping (charging and disconnecting sound)
Now sanitizer box when you press sanitation bottom sound comes sanitizing something but after second back to step one try few time no luck so
I contacted fixez same day I received the delivery
They issued return (not the return shipping label)
So I try to return from FL to LA coast me $14 to return postage I asked for return postage they say I have to pay for return
After one week when they received the returns they issued only $26 something, even it was their fault and defective product they gave me only $26
Are you kidding me fixez?
I ask why I'm getting only this much I pay $36 they said shipping charges not returnable, so
I lose $24 total ($10 shipping from there side and $14 when I shipped back to them)
This is not fist time now have decided never ever trust those Chinese people who sell fake and defective products
$#*! you fixes

Will NEVER buy from again nor would I recommend! Bought a replacement screen for my apple watch 3 series 38mm. Screen never worked, it was clearly defective. I emailed company told them the situation and returned the screen hoping for at the least an exchange for a different screen. Nope! I was flat out told that the screen was somehow damaged with no further details and I would not be getting a refund nor an exchange. What BS for a 100 dollar part! Return policy is bogus! Completely wasted my money! Be prepared to lose money if you buy from them and your part doesn't work.

I had to return an iPhone 7 Plus screen because to screen/ LCD was not turning on when I fixed my clients phone. Not only did I have to go through the embarrassment of not being able to fix my clients phone, I was not able to receive an exchange from fixez nor a refund! I had to send the damage screen back to Fixez just for them to deem the screen as "not acceptable for an exchange." And when emailing the support team I have yet to hear a response from the team regarding my existing funds. I HIGHLY RECOMMEND NOT TO ORDER FROM HERE. Yes the screens are okay but the customer service? By FAR the WORST I ever experienced.

We are a cell phone repair shop and we started ordering parts from these guys. From what we could tell the parts were quality and priced competitive. The problem with these guys is when you get a bad part or have to return they come up with excuses of why they won't credit or refund you. They also fail to respond to emails and chats online almost ignoring you. We had a Google Pixl 3A XL that we did a repair on and after 5 days the customer came back and said it had a line or bad pixel's in the display. No scratches or cracks or any sign of abuse. We then took it off as best we could and sent back as an RMA to FIXEZ. We were denied and said it was damaged and it was not. Filed a claim with the BBB even told them this was going to happen. No response. Won't order here anymore.

The product was ok, but they delayed the shipped by 2 days after I had already waited a whole week for it to arrive. Also, you can not track your shipment unless you email them for the tracker and then they send you a link to track the package.

I'm not a big expert in hardware and computers, but I had slight issues while communicating with the customer support here. I needed to choose a graphics card for my bro as a present for his birthday. Me and agent failed to understand each other at first. Don't know, maybe it was a first-day guy or something, because the rest of the service was just excellent. No problem with a delivery or a part's quality. Thanks, my younger brother is happy playing new games with his top 1660Ti GPU.

I had to buy a new screen/digitizer for my phone. I needed it badly so I paid more than what the product was worth to ship overnight. Upon getting the package I noticed the adhesive and the tool was not included. I had to pay someone $50 to install and now that it doesn't work I will have to pay another $50 for him to remove the screen so I can send it back which I also have to pay for. Then this company will look at my defective product and hopefully refund my money. Even with all this I am still out of close to $150 for shipping and installation costs and will have to pay $50 once again to have it installed AGAIN. Then let's not forget to add the extra time that I will now be without a working phone. Yeah I'm not happy with this company and should've just took it somewhere local.

If i could give a 0 star i would. Placed an order to extremely long to arrive, which was okay considering the situation, device came in defective. I had to pay to send the device back which should be covered considering it did not work as advertised, then they tell me that the item arrived with the screen smashed when I sent them the device in perfect condition as pictures are required before getting an RMA and then denied me a refund or an exchange, I asked for a manger and got the same email forwarded back to me. Customer support is awful and the agents sound like they do not care, I have spoken to over 3 people. Customer service is not guaranteed and I have never had such an awful experience in my enter life.