Fixez

Bought a replacement phone screen, and we're talking within the same minute of installing the new screen it broke easier than a tortilla chip. That is no exaggeration either. Contacted customer support who obviously said too bad so sad. Literally just flushing my money down the toilet would have been money well spent by comparison. Will never buy from them again.

Had a phone screen for a Moto G8 Power sent over that didn't turn on. Of course, I found that out after the install was completed by a certified retailer. Now they won't accept it returned because it needs to be sent back in new condition, which I told them was impossible to do since it needed to be removed from my phone. So I'm stuck with a defective piece of glass and ribbon cable that I paid $50 for and no way to recoup my costs and my phone repair job just ended up costing as much as my phone.

Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended

I ordered two screen protectors for my new iPhone SEs and 1 for my iPad air. All three came well packed and unharmed. I installed the iPad protector and it was great. Good price and intact arrival However, I ended up with the iPhone SE (from 2016). Their customer support is email only and very insensitive to their clients. If you have any problems with your order, may God have mercy on your soul.

Ordered a battery that was supposed to be Zero-cycle but was just a used Apple battery with the label wiped off partially. When I called they said they buy thousands of these and that is what they get. Definitely not top quality. I've had good experience with them in the past but don't trust them any more. Buyer beware. They don't stand behind their stuff and just claim the terms are terms and you're out of luck. I have to pay to send it back which means you might be lucky enough to get it when you order!

I purchased a part for my Pixel phone that was listed on their website as compatible with my specific phone model. When I tried to install the part, I realized it was not the correct part. The part would not fit at all (it was close, but a distinctly different configuration than the original part). After too many emails exchanged with customer support, they finally offered to take back the item - but only if it was brand new condition. Well, I had tried to install the part, assuming that their website information was correct, and in doing so, I used the adhesive backing, so the part was no longer new. I will find a more reputable and trustworthy source for my parts from now on. Overall this was a waste of time and money.

I paid $40 for overnight shipping and was 1 1/2 hours before their flashing "cut off" time. Texted with customer service and they guaranteed delivery. $40! Now they're saying I ordered too late; it will be in the next two days. My fault. They blame me. I would add a photo but I'm still waiting for my screen. Just be honest.

They send you faulty or broken products, then require you to pay the return shipping on it. Absolute scam and I'm not the only review having this happen. Did a chargeback to get my money back from the rude, unintelligent staff.

A few months ago I ordered an iPhone XR screen hoping to repair it myself so I purchased a nice one from Fixez.com. I received the product and installed it, upon turning on the device I noticed that there was a pressure mark in the screen. I removed the screen and processed a return, paid for shipping, and sent the screen back hoping for a replacement. I heard nothing back so after a week I called them (they rarely answer the phone) to inquire about my screen that I needed replaced as they had sent me a burned unit. The answer I got was that upon inspecting the screen they refuse the return because they don't believe they can sell bad units. Many calls and complaints later still no resolution. They took my money, sent me a broken part, and refused to replace it. This is as good as theft to me. If you care about good business practice and a responsible company, this isn't it. Do not buy anything from them.

Quality part, helpful instruction video, timely delivery. What more could I ask for? The screen is working perfectly and I'm really impressed with the service I'm getting from this place. I've been buying parts for phones from here for over 5 years now and I've never had an issue. Very impressed

If i could give a 0 star i would. Placed an order to extremely long to arrive, which was okay considering the situation, device came in defective. I had to pay to send the device back which should be covered considering it did not work as advertised, then they tell me that the item arrived with the screen smashed when I sent them the device in perfect condition as pictures are required before getting an RMA and then denied me a refund or an exchange, I asked for a manger and got the same email forwarded back to me. Customer support is awful and the agents sound like they do not care, I have spoken to over 3 people. Customer service is not guaranteed and I have never had such an awful experience in my enter life.

This company might be great, but good luck if you get a faulty/damaged item. My first, and last time, I used them I received an iPad screen replacement with a faulty digitizer. Although the item was received from them faulty, I am responsible for shipping costs back to them? I will never use this site again and I warn anyone looking at buying from them. When you have to pay $30+ to send a faulty item back to them for an exchange, their prices are no longer competitive.

I had to buy a new screen/digitizer for my phone. I needed it badly so I paid more than what the product was worth to ship overnight. Upon getting the package I noticed the adhesive and the tool was not included. I had to pay someone $50 to install and now that it doesn't work I will have to pay another $50 for him to remove the screen so I can send it back which I also have to pay for. Then this company will look at my defective product and hopefully refund my money. Even with all this I am still out of close to $150 for shipping and installation costs and will have to pay $50 once again to have it installed AGAIN. Then let's not forget to add the extra time that I will now be without a working phone. Yeah I'm not happy with this company and should've just took it somewhere local.

I will never use or recommend your company again for anything. I tried several different ways to clean the screen from the adhesive you sent that was not even the right product for the application
Because you said it could not have adhesive on it in order to return the defective part. I installed it according to the recommended method and it did not work, I asked how to clean it you said you had no advice to give. So the last time I tried to clean it the screen it shattered I then threw it in the trash thus losing over $200 and I will highly recommend against you on all reviews due to your handling of this matter. I have ordered and replaced and sometimes returned many screens for many different applications over the years.
You are by far the most difficult and unworkable company in regards to returns and have cost me considerable money and time for a favor I was doing for a non-profit company.
Please remove me from you e-mail listing.

Sincerely, your disgruntled customer,

The part arrived pretty quick and was the right part. However, it didn't work how I hoped it would. Being my first time trying to fix a LCD screen for an i pod though, I'm not sure if it was defective when I got it, if I did it wrong, or something else is wrong with the device. Anyways, it was worth the 20 bucks to try fixing it myself. I have resolved the issue by ordering a new i pod. Thanks Fixez!

I had a lot of recent issues arise with my charging port, tried everything like cleaning it, putting the cord a certain way, etc. But instead of sending it in to the company and paying $60+ for a replacement USB I did it myself for $10! Works perfectly and will be fixing my phone whenever it had issues, and if I need parts, Fixez is my go to website :). Happy customer.

They never sent a tracking number until I emailed them about it and when they did respond; The package was delivered 9 days ago and not in my possession. So it was either stolen or lost and when I told them about it, they didn't seem to apologize or seem to even care. I ordered another package and asked them to send me tracking number ASAP so this wouldn't happen. I don't recommend buying from them, take your business somewhere else where they care about their customers.

Horrible company to work with, fired me for no reason. Terrible management; Was homeless for 1 week due to me fired without further notice. They sell terrible Chinese knock off parts and market them as high quality product. They have many complaints from vendors and clientele; Please stay away from company.

I paid them 350$, i have all the tracking numbers and all these, but my package never arrived, when i tracked it, it said out for shipping for 8 days, i called them asked them they said it is not their business, they wont sent any replacement for me and just hang up the phone
Definitely stay away guys, definitely, i swear no bigger scam than fixez

Purchased an $11 google pixel 4xl battery. The wire that connects the battery to the phone's internal board, simply snapped/broke upon install. The part is defective as this should not happen when handling carefully as I've done numerous times. I used to repair mobile phone's professionally. I sent a picture and Fixez response rather than just refund an $11 item or send out another, is to give me work, by filing out a shipping label and return form and to add insult to injury, ask me to pay to return their defective part, which will cost roughly half what I paid for it to begin with. This is a foolish procedure on Fixez part, I've done nothing incorrect and inconveniencing me further rather than just taking care of the problem is just ridiculous and seems to be a common issue if you read any reviews about Fixez online. Won't be buying anything from this company again.

This company sent me a defective screen with ICD damage. I returned the defective screen and requested replacement or refund. The company only offered partial refund. I then made a claim through PayPal and the company rudely responded making accusations. This case has not been resolved through PayPal at this time. Unbelievable. I see other reviews with the same issues.

I needed replacement parts for foreign customers, and I got quality products on time to complete the repair needed! My customers are happy therefore making the relationship between customer technicians and suppliers strong! Thanks for your support Fixez.

I recieved my purchase (iphone 6 display and new battery). If you take your time taking the phone apart and putting in the parts correctly, which is all demonstrated in the online video, you'll have a brand new working iphone 6.