• Bookmark

    Flatland

Flatland

Is this your business?
Write a Review

Overview

Flatland has a rating of 3.3 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Flatland ranks 2nd among Roommate sites.

  • Service
    4
  • Value
    4
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
View ratings trends
See all photos
How would you rate Flatland?
Top Positive Review

“My experiences of Flatland”

Robert S.
6/4/24

I can wholeheartedly recommend Flatland to anyone looking to rent in London at a reasonable price in an ever challenging market. Mike and his team have secured accommodation for me twice in prime London locations in 2008 and 2014. I have found Mike and his team to be unfailingly patient, professional and helpful in responding to my specific requirements. Mike's long experience and knowledge, allied to his persistence, have resulted in two extremely happy long term tenancies in Central London with all that this city has to offer. Therefore I will continue to recommend Flatland to friends and acquaintances. As my experience has revealed the outlay on the subscription service is money that could not have been better spent.

Date of experience: 6/4/24
See positive reviews
Top Critical Review

“Rude lady on the phone”

Simona G.
11/27/19

Such a miserable lady picked up the phone is not even point to say how uncanny her professionalism was. They must be scams is simple as that... the rooms avertised are an insult to anyone who wishes to spend their money on rent. What a sad way of making money Shame

Date of experience: 11/27/19
See critical reviews

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user rdsmith800
GB
1 review
0 helpful votes
  • Send Message
June 4th, 2024

I can wholeheartedly recommend Flatland to anyone looking to rent in London at a reasonable price in an ever challenging market. Mike and his team have secured accommodation for me twice in prime London locations in 2008 and 2014. I have found Mike and his team to be unfailingly patient, professional and helpful in responding to my specific requirements. Mike's long experience and knowledge, allied to his persistence, have resulted in two extremely happy long term tenancies in Central London with all that this city has to offer. Therefore I will continue to recommend Flatland to friends and acquaintances. As my experience has revealed the outlay on the subscription service is money that could not have been better spent.

Service
Value
Quality

Date of experience: June 4, 2024

Thumbnail of user fredm241
GB
1 review
0 helpful votes
  • Send Message
March 27th, 2020

Flatland offers a very good service for what they do, provide contact details for available rooms in Greater London through a daily updated email list for 3 months for a reasonable fee. You have to put in the leg work, visit rooms and make calls to agencies or landlords where necessary. It helps if you do your research ahead of time with budget and kind of room in mind. Mike was always willing to take my calls and answer my questions as far as he could, even giving alternative choices he thought might work for me. I found my room thanks to Flatland after about 3 weeks and will definitely be using their services when I need a room again.

Date of experience: March 25, 2020

Thumbnail of user charlottej56
GB
1 review
0 helpful votes
  • Send Message
February 13th, 2020

Had a great experience through Flatland. I found out about them through an add on Gumtree. They will send you a listing of properties for free until you are interest to go forward and meet with landlords, which is fair. I was very happy with the service as I got my landlord's number straight away, visited the semi studio 2 days later and signed the very same week! Definitely recommend. Charlotte

Date of experience: February 13, 2020

Thumbnail of user simonag13
GB
1 review
1 helpful vote
  • Send Message
November 27th, 2019

Such a miserable lady picked up the phone is not even point to say how uncanny her professionalism was.
They must be scams is simple as that... the rooms avertised are an insult to anyone who wishes to spend their money on rent.
What a sad way of making money
Shame

Date of experience: November 27, 2019

Thumbnail of user annav40
GB
1 review
6 helpful votes
  • Send Message
April 27th, 2017

If you have spare money for the charity go ahead. First they will force you to pay £90 for the service in the office, when through their www you can do it cheaper something around £60. Don't worry you won't get this info from them. On viewings million of other people. Most of the flats are gross, overpriced and supervised through other agency. They don't know the word "studio", for Flatland it means a tiny room with shower in middle, mould, shared bathroom and kitchen.

Date of experience: April 27, 2017

Thumbnail of user saic21
GB
1 review
4 helpful votes
  • Send Message
July 23rd, 2022

Hi, I have trusted this guy Mike( ******* *******) and paid for the service. His service is worst and atrocious which I could never come across UK. He gave us a list of properties for the viewing and once you go for the viewing there is no person to receive you or show you the house around. Ultimately when enquired, found these properties are let my a different consultants and they do not have any clue who is Mike and flatland. It is an absolute scam and robbery. Please don't subscribe for this website and fall for this pit.

Tip for consumers:
Please do not use this website for letting or purchasing

Date of experience: July 23, 2022

Thumbnail of user paulinap2
GB
1 review
7 helpful votes
  • Send Message
March 17th, 2015

I had a bad experience with Flatland couple of weeks ago. I am writing it to warn you. Avoid them like a plaque. They are taking £99 before they even starts looking any properties. Then they arrange viewing with dodgy landlords. Some of them even do not bother to show up. The properties are awful, I would never recommend this 'agency' even to my worse enemies.

Date of experience: March 17, 2015

Thumbnail of user raffaellap1
GB
1 review
2 helpful votes
  • Send Message
October 24th, 2018

Before signing in I gave them a call and enquired about a studio flat. Mike told me it would become available at the end of the month. With this in mind I signed up and paid the £61.50 fee. I wasn't provided with a hotline number and had to request it after two days. Once I got it, I kept calling over and over in office hours and nobody ever took the calls, my phone even signalled it was an invalid number. I tried calling the standard number and always got the message that the person was unavailable. I sent a message to their mobile phone asking to speak or a refund, and nobody has replied yet. It is indeed a total scam and I will sue them if they don't refund me.

Date of experience: October 24, 2018

Thumbnail of user esrag
GB
1 review
3 helpful votes
  • Send Message
November 30th, 2017

They charge you £61.50 to find you a flat and gave you a code (Hot line reference number) in advance never answer your calls to discuss about flats.
You ask them X they give you Y and tell you to take it if you want.
Never trust them and avoid!

Date of experience: November 30, 2017

Thumbnail of user micheled295
GB
1 review
1 helpful vote
  • Send Message
October 5th, 2019

To be honest I was a bit suspicious about flatland because I have to admit that I checked the review first about them and not all of them was nice, some people mostly complain about the fact that they called and get no answer, what happen to me just once but appart form that they always answer to my mail and the guy I had on the phone really did his best to find me a place who match my expectation, knowing that at the same time I receive a list of studio or room available every day with a skit to visit them, and actually he found me a place who was even better than what I was expected and at a really really really good price! ( more space than my previous place, the area was better as well and the price so cheap as there is not any hidden fee). A friend recommend me flatland and I'll definitely recommend it to someone else! Of course it's a bit scary to pay for a service you didn't get yet but I don't regret it.

Date of experience: October 5, 2019

Thumbnail of user timm753
GB
1 review
0 helpful votes
  • Send Message
September 29th, 2019

This is the second time I have used Flatland to help me find a property to rent and I want to share how helpful they were to me at a time when I was very busy. Mike went out of his was to talk me through the options. I thoroughly recommend them to anyone who is searching for somewhere to rent.

Date of experience: September 28, 2019

Thumbnail of user alfredof63
GB
1 review
1 helpful vote
  • Send Message
June 30th, 2023

So they say you can contact them on the free line before subscribing to vwerify wether the desired appartment is vacant or not. I have been calling since 10 with no answer i suppose they are waiting for me to pay and then call the '' hotline number they send me after i register and pay the 61 pounds. Complete and utter bull$#*! no point in wasting your time with these bozo'S just a sheere piss take.

Tip for consumers:
london is expensive. if the prices ate like 100 pw 85pw its most probobaly SCAM. these bastards have no the balls to go rob someone bigger than them so they prey on the poor and financially weak. bunch a $#*!.

Products used:
none thankfully i couldnt get through to the idiots

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2023

Thumbnail of user eduardov14
GB
1 review
7 helpful votes
  • Send Message
June 18th, 2018

Don't even think about dealing with these bunch of thieves, they are rude, unhelpful, and impolite. Mike who was the person who answered my calls didn't help at all, he always gave me the same numbers of the same landlords each day I called; I explicitly asked him for viewings around Notting Hill and he always insisted I should go for viewings in Shepherd's Bush when I made it very clear I did not want to rent in Shepherd's Bush. Don't even bother with them, a bunch of thieves.

Date of experience: June 18, 2018

Thumbnail of user pamelah4
GB
2 reviews
11 helpful votes
  • Send Message
April 10th, 2012

http://www.flatland-london.com listed by ZOOPLA.CO.UK, really suks, today I went for some good looking flats that I saw in the web, they said "just come to our office in 125 Gouchester Road", but when I arrive they want me to pay 80 pounds for give me an excel list of flats that probably doesn't exist or are a trash bin. Of course I didn't pay, but I spent 5 pounds and my time going there

Date of experience: April 10, 2012

Thumbnail of user neusb
Spain
1 review
4 helpful votes
  • Send Message
March 21st, 2021

I found a studio add in Hammersmith to rent in Gumtree under the name of "K", after signed e-mails with "Kawa".
Suddently I received an e-mail from Flatland with a studios list and asking me to pay a fee.
I asked Kawa and said that he did not know who this company was that he was from "Tara property" witch I did not find any info in internet.
He is a liar, one more of these group of Studio rent that does not answer any of my e-mails in Gumtree: John, Maxwell, Mo, Mike. All them have same adds and are the same.
Read that link:
https://www.theguardian.com/money/2015/aug/21/rent-property-agents-fees-upfront-warning

Date of experience: March 21, 2021

Thumbnail of user gioulia1
GB
1 review
0 helpful votes
  • Send Message
February 28th, 2020

I was in a bad situation and in huge need to find a flat asap and they helped me a lot. All of the flats I viewed were lovely and the people from flatland did their best and helped me find a rental very fast.

Date of experience: February 28, 2020

Thumbnail of user feliciae17
GB
1 review
0 helpful votes
  • Send Message
March 18th, 2020

I have had the chance to find two amazing homes in the centre of London through the Flatland agency. I lived 7 years in the first one and then used the agency again to find a new beautiful place in Gloucester Road and I have been living here for three years.

Date of experience: March 18, 2020

Thumbnail of user cristianaz1
GB
1 review
0 helpful votes
  • Send Message
June 28th, 2021

It was neither the first, nor the second, nor even the tird studio i visited, but i was patient and eventually found what i was looking for; thank you Mike for the offers sent daily on my email and for the possibility to get in touch by phone with the owners. I warmly recommend,, Flatland "!

Date of experience: June 28, 2021

Thumbnail of user willl99
GB
1 review
5 helpful votes
  • Send Message
November 2nd, 2019

They advertise fake aprtments that dont exist by attracting people to pay (formelry registration fee) now subscription fee to view fake properties that are underpriced by 50%. That's their hook cheap below market value properties that really dont exist. Their target market are forigners who are new and dont understand the scam. They are crooks! Avoid these scammers

Date of experience: November 2, 2019

Thumbnail of user lailai2
GB
2 reviews
0 helpful votes
  • Send Message
May 4th, 2020

Even through the lockdown Flatlands when above and beyond to help me find a place. Thank you so much Mike, I will definitely be recommending you and using your service again.

Date of experience: May 4, 2020

Thumbnail of user aimeeb99
GB
1 review
0 helpful votes
  • Send Message
April 28th, 2021

Good service that helps find a flat although you have to call up every morning to see whats available as sometimes email notifications are not up to date.

Service
Value

Date of experience: April 28, 2021

Thumbnail of user ashleyd1006
GB
1 review
0 helpful votes
  • Send Message
February 15th, 2023

I cannot thank and praise the agent, Mike, enough for his incredibly kind, professional, speedy and efficient service! He found me a fantastic, newly renovated, clean and tidy, large top-floor bedsit, at a reduced rate, which he negotiated on my behalf to accommodate my budget, in my desired location of West Kensington with an incredibly kind and conscientious couple of landlords (brothers), who did their utmost to always maintain clean and tidy communal areas. They came twice every single week, without fail to clean and tidy the communal areas, showing a real pride in the upkeep, decor and presentation of their property - a real rarity amongst landlords! The landlords always had time to talk and listen and joke. They were the greatest landlords I have ever had! They came to fix the shower the same day and replaced it within 48 hours. Just simply amazing! I miss my landlords very much - they were true professionals and gentlemen - and I will be using Mike's excellent, unrivalled and incomparable service again, with his incredible encyclopaedic knowledge about the properties, landlords and clients he has helped, and his strong relationships with the landlords he has worked with over the decades. I cannot thank you enough for all your fast help and amazing service, Mike. Thank you so much! I will be using you next time and will be recommending you to all! Truly amazing service! Amazing!

Tip for consumers:
The registration fee is NOT a scam or a rip off and is the best money you will ever spend, if you are looking for a studio or bedsit of your own in Central London for incredibly excellent value!!! The properties are all in amazing locations and are super affordable!!! Impossible to find in London otherwise!!!

Products used:
Property let finding/listing and contacts with landlords.

Service
Value
Quality

Date of experience: February 15, 2023

Thumbnail of user hufrisht
GB
1 review
0 helpful votes
  • Send Message
January 20th, 2020

Excellent and timely service provided by Myra and Mike which helped immensely. This is the 2nd good experience.

Date of experience: January 19, 2020

Thumbnail of user falhowns
GB
1 review
0 helpful votes
  • Send Message
April 16th, 2018

Very Good help. Their landlord are professional. There is lot of choices of flats rooms... this is great

Date of experience: April 16, 2018

Thumbnail of user bonnien32
GB
1 review
1 helpful vote
  • Send Message
March 2nd, 2019

I was able to contact a lot of landlords directly quickly. I did have a few bad experiences but found a decent place after a few views

Date of experience: March 1, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Flatland?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Flatland?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business