• Fleetwood Digital

Fleetwood Digital

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Overview

Fleetwood Digital has a rating of 3.9 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fleetwood Digital most frequently mention customer service, ham radio, and quick delivery. Fleetwood Digital ranks 2nd among Radio sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    5
  • Quality
    10
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How would you rate Fleetwood Digital?
Top Positive Review

“Great Purchase Experience”

Paul D.
1/13/17

Easy to purchase and arrived ahead of projected delivery date. Received an email directly from the owner after ordering with thanks and commitment to answer any questions that may come up. No questions yet, but nonetheless, great service. Very happy.

Top Critical Review

“Little flexible seller”

Hector A.
7/5/18

Seller cancelled the order stating that the advertising clarified he does not ship to PR. It was corrrect but he acted with poor customer care. Little flexible seller. Never offered me to pay for shipping costs.

Reviews (235)

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customer service (22)
Thumbnail of user christineh124
Canada
1 review
0 helpful votes
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January 12th, 2018
• Updated review

My husband has not been able to get the radio to work properly. He says the charger module is not working. He has measured the voltage from the radio battery and from the charger plug and it is low; supposed to have 7 volts but only has 1.5.

Can he return it? What is the best way?

Please contact me. Thanks.

Thumbnail of user billd68
Bill T.

Hi Christine, as mentioned below please contact support@fleetwooddp.com so we can resolve this for you. I have limited info to work from here and do not know what order number this pertains to. Thanks, Bill

Having trouble getting the radio to operate properly.
December 30th, 2017
Verified purchase
• Previous review

I may have to return the radio if my husband cant get it to work. Hope the return is as efficient as the delivery.

Thumbnail of user dallash22
Canada
2 reviews
0 helpful votes
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September 28th, 2017
Verified purchase

Wonderful pre-sales experience. Really appreciate the time spent with me. After sales not quite what it should have been. No shipping info, no tracking number so no idea when they would come. Radios not configured for local repeaters (contrary to the web site) but otherwise everything included as it should have been. BTW, the wouxun software is atrocious!

Thumbnail of user billd68
Bill T.

Hi Dallas, I appreciate you taking the time to share your experience with the community. I have been told at times my website can send more emails than required, to hear you received none is a bit concerning, I will check your record in my admin panel to ensure you receive future notifications. Regarding the programming, I apologize for the error on my part, please advise if further assistance is required.

Thanks
Bill

Thumbnail of user johnp2021
Canada
1 review
0 helpful votes
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November 24th, 2019
Verified purchase

Why do I need to pay so much more to buy in Canada. Easily could have bought for less elsewhere and with FREE shipping. Almost did! Several other little things I would like to buy but not enough to get to $100. And free shipping. Easily would end up buying more than the $100. Over time but the shipping is to much. This is not a product rating as it has not been received yet.

Thumbnail of user raymondm81
Oklahoma
1 review
0 helpful votes
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April 9th, 2018
Verified purchase

Site was set up decently, fairly easy to navigate. Will be making future purchases. Have several baofeng uv5r, need to ditch the rubber duck antennas soon. Just got my technician license and more than ready to get started

Thumbnail of user christophern43
Canada
1 review
0 helpful votes
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March 30th, 2018
Verified purchase

The information on the tri-fold card is useful, easy to read, and the card is nicely compact. My only complaint is with the thin lamination, the way it was cut, and the lack of care taken to fold the card.

The thin lamination makes the card feel a little cheaper than I'd like, as it's a card that lives in my go bag, and gets used. It feels like it won't hold up. Time will tell.

The card was obviously a larger sheet, and then cut to size - meaning that the edges are not sealed. If moisture gets the edge of the card, it will likely whick into the paper under the laminate, making a mess.

Lastly, and I'm probably nit-picking here, but when they folded the card prior to sending it, they didn't fold it straight. A small detail, but it speaks to a lack of care. Kinda bugged me.

Bottom line: I would still recommend these to radio owners. Good product regardless, just could use a little extra love. ;)

Thumbnail of user donh229
Canada
1 review
0 helpful votes
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June 4th, 2018
Verified purchase

Recently ordered 2 dual band radios for our trip up north. There will be 5 rigs in our trip and communication to each other is important. All of now have ordered and received radios from Fleetwood
Radios arrived promptly and it was very nice to be able to pick up the phone and ask for help. Geat service. Cheers

Thumbnail of user troyh53
Canada
1 review
0 helpful votes
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October 14th, 2017
Verified purchase

As titled... fast and efficient. Was looking for some Baofeng uv 5r's locally, and Fleetwood were my guys. Shipping verification was sent first thing in the AM, and my radios were delivered within a few days. Even had updates sent via Messenger. Nicely done. Thanks.

Thumbnail of user roberth288
Canada
1 review
0 helpful votes
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August 19th, 2016
Verified purchase

I purchased a hand held radio from another company but while vacationing in Canada I require parts for my radio which I was able to get from Fleetwood Digital. The parts were needed so that I could add canadian ham radio frequencies to the radio. I received the parts this morning so don't have them installed yet, but they appear to be the right ones. Thanks for the quick service.

Thumbnail of user steveg190
GB
1 review
0 helpful votes
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December 2nd, 2017
Verified purchase

I bought a "Nifty" Icom IC-7200 mini manual from Fleetwood Digital. I can't even find anyone selling it here in the UK let alone at the price offered. Then the postage was so inexpensive that it became a no-brainer. The cherry on the top was receipt in five days door to door from Canada. Based on this transaction including the personal follow up communication, I whole-heartedly recommend Fleetwood Digital.

Thumbnail of user cc259
Canada
1 review
0 helpful votes
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November 29th, 2017
Verified purchase

E-mailed to ask about an out-of-stock item and immediately (on a Sunday afternoon!) got a personal response discussing my needs and offering a personal recommendation for an alternative. Which I ordered, and which has come, and which is perfect. Thanks!

Thumbnail of user lylem43
Canada
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

Yes the UV-5R triband hand held works perfectly. I wanted some thing with the 222 MHz band and this unit has it. I did have a hard time with the software and programming cable. It would not show a driver to use in windows 10. So I used my Ubuntu machine and it all worked ok. Great radio at a great price.

Thumbnail of user vick1351
Canada
1 review
0 helpful votes
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June 22nd, 2017
Verified purchase

Asked online for a product to meet my needs, got a speedy response, asked some questions, got my answers. Purchased product, on sale too, received in short time. Asked more questions and received speedy answers. Wish dealing with all companies was this straightforward.

Thumbnail of user martinb224
Canada
1 review
0 helpful votes
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June 6th, 2018
Verified purchase

I am very happy with my hand held ham radio purchase. I will be buying many more products in the near future. The order came by mail very quickly and I will be buying more accessories for my radio as well.

Thumbnail of user guyk18
Canada
1 review
0 helpful votes
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August 3rd, 2018
Verified purchase

I contacted the company to purchase a part for my sdr radio scanner. Being new to the scanner i was unsure of the part i needed. Long story short i was able to purchase the part and had it within a few days. Works great.

Thumbnail of user normana41
Canada
1 review
0 helpful votes
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March 11th, 2017
Verified purchase

I am looking for a basic hand held ham radio. The discriptions given are very detailed. For some of the units, there is even a short video to watch. For me it is a case of sorting out the wants and needs and try to keep within my budget.

Thumbnail of user ds240
Canada
1 review
0 helpful votes
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November 28th, 2017
Verified purchase

This radio is the first purchase I have made from Fleetwood Digital and I have been impressed with both the product and the service.

The radio arrived quickly and was fully charged, I was up and listening immediately. The UV-5R is currently the most affordable "entry level" ham radio available and I am impressed with it's ease of use and it's range. After watching two youtube videos I was confidently manually programming, scanning, and having fun. I can make use of a repeater that is ~70km away with the stock antenna, the battery life is long, and the included earpiece is uncomfortable but adequate.

Staff@ Fleetwood Digital are very knowledgeable and responded to my inquiries quickly. I will definitely be purchasing my future radios from them as well.

Shipping was cheap and the package arrived earlier than expected

Service
Value
Shipping
Thumbnail of user darylr20
Canada
1 review
0 helpful votes
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May 21st, 2018
Verified purchase

Ordered on the Monday arrived on Friday. Radio seems to receive really well. I listened to the local net on a repeater that is between 29 and 30 km away. I did not check in as I didn't have the radio programed yet. This was with the rubber ducky right out of the box. Fleetwood Digital sent updates on the delivery and let me know on the Friday that it was out for delivery. I don't think I would ever consider buying from China. If I have a problem I'm sure Fleetwood will look after it if I buy from them.

Thumbnail of user brianh483
Canada
1 review
1 helpful vote
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August 7th, 2018
Verified purchase

I recently purchased 2 Baofeng UV5r radios from Fleetwood. I was a little concerned about how difficult these radios were supposed to be to program. On Bill's advice, I purchased the better quality programming cord along with Fleetwood's programming CD. The radios arrived in 2 days from ordering and were actually a piece of cake to program with the simplex channels that I wanted. Excellent prices and service. I will definitely be doing business with Fleetwood again for accessories. I would recommend them for your radio needs without hesitation.

Thumbnail of user peterk129
Canada
1 review
0 helpful votes
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May 30th, 2017
Verified purchase

I ordered the cable and it arrived in two days. Being a newbie to programming radios with software and cable it was hard to figure out. With assistance from Bill, it made it a whole lot easier. I wanted to use it with Windows 10 on a surface pro 4 but the computer didn't seem to recognize the cable even with drivers installed. I ended up using a very old machine that has Vista. All be it the machine is a turtle compared to the new machines out now, it worked out with a lot of patience.

Thumbnail of user henkv11
Canada
1 review
0 helpful votes
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November 14th, 2019
Verified purchase

Reasonably good delivery time considering I ordered something in the beginning of a 3 day long stat holiday. BUT the item was a bit rougher in condition, as I believed it to be, BUT it was a used item, so I should have asked a few more questions. It works, so all good. Tnx.

Thumbnail of user johanns17
Canada
1 review
0 helpful votes
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March 19th, 2018
Verified purchase

My order was phoned in Febr. 28,2018, between 16:00 and 17:00. To pay by Master Card. My Invoice states 03/08/18.
Transaction Details, Pay by phone $577.31 CAD. Pending
Pay by phone $577,31 Cad. Success
Total price $577.31 CAD.
My question is, is the price paid by phone or Master Card at what date.
Thank you
Johann W. Schroeder

Thumbnail of user billd68
Bill T.

Hi Johann,

As the item was out of stock when you phoned in the order I held off authorizing your card until closer to the shipping date. The actual date of posting is up to your credit card company, but should be around March 8th. If you have further questions please email us directly so we can provide a quicker response.

Thanks
Bill

Thumbnail of user ericw77
Canada
1 review
0 helpful votes
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August 10th, 2016
Verified purchase

Ordering was easy. Packaging excellent. Product as specified. My only question:
When charging with the battery attached to the radio the green charge light does not appear. If charging just the battery it does show the green light.
*******@hotmail.com

Thumbnail of user billd68
Bill T.

Hi Eric,

Thank you for sharing your 5 star experience with the community. Regarding the battery, please ensure the radio is off when charging and that solid contact is being made with the charging base. If you still require assistance please reach out via the contact us methods as found on your invoice, or via our website. Thanks, Bill

Thumbnail of user jamesc1147
Canada
1 review
0 helpful votes
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January 11th, 2019
Verified purchase

Been looking around for a vhf antenna for a customers gravel truck. Ordered 2 times from 2 other sources, 1 was not what I ordered, the other wasn't what was described. I found what I wanted with Fleetwood, ordered online, and a few days later, the antenna arrived. It was in 1 piece, it was what I ordered, now everybody is happy.

Thumbnail of user brians322
Tennessee
1 review
0 helpful votes
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September 25th, 2017
Verified purchase

I looked for a long time for the SMA Female Antenna Socket (Japanese Style), and was about to give up, that's when I stumbled across Fleetwood Digital. They not only had the correct part but for a great price; I ended up ordering 3 of them.

I would greatly recommend this company!

Thumbnail of user mikef143
Canada
1 review
0 helpful votes
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April 3rd, 2017
Verified purchase

This was I think my 2nd or 3rd purchase from Fleetwood Digital. The purchase process was very easy and streamlined. Shipping was fast and I received the product in just a couple of days. Will definitely buy from here again.

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About the business

Fleetwood Digital Products is an Internet based, home business, specializing in Wouxun and TYT branded radios and compatible accessories. Select Kenwood, Yaesu, and Icom accessories are also available. Most radios and accessories are stocked, inspected, and shipped from our warehouse in Surrey, BC, Canada. All prices shown are in Canadian dollars.

Business History

The Story
Ever wonder how Fleetwood Digital Products came to be?

One day I was at a friends house. She had just purchased an iPod Touch and loved it. Thought it was the best MP3/Gaming device she had ever owned. However with her long fingernails the capacitive touch screen was a bit of an issue for her.

A few weeks later she showed me a stylus she ordered from a seller on eBay. As no one in town sold them that was her only option. The stylus allowed her to navigate the touch screen with ease. No longer were her long fingernails an issue. She also showed me a leather case she purchased at the same time for $10. All the local stores wanted $30 to $40 for a similar case. Recognizing a market for the stylus I promptly imported 10 and began selling them. A week later I had to order more stock, and slowly expanded into other accessories.

For the next year I continued adding new and exciting accessories branching out into hardware devices. I was one of the first to offer Android Tablets and even had some models branded with the Fleetwood Logo. Being an Amateur Radio operator I was tasked at helping Icom demonstrate their new technology, D-Star, at a local event. The overall event was a success, however some left disappointed at the selection of radios that were available for purchase.

With that in mind I quickly began researching two way radios and the Quansheng TG-UV2 became my first offering. Within a month I had radios from 3 different manufactures in stock and the accessories to complement them. The first radio sold even before it arrived, same for the second. At this point I knew I had found a niche. Although the iPhone gear still sold well, the radios were quickly beginning to account for more sales.

Over time the iPhone accessories were fazed out in favor of the radio gear. Today, Fleetwood Digital Products has become a go-to source for many Amateur Radio enthusiast and recreational radio users. Fleetwood Digital Products stocks one of the largest inventories of Wouxun & TYT Chinese radios and accessories in Western Canada. Fleetwood Digital Products is the retail source for Wouxun in Canada! Industry Canada certified Wouxun and TYT land mobile radios are also available.
Oh ya, and the iPod stylus that started it all. It's right in the front of the office to remind us all that no matter how small an idea, your only limited by your desires and efforts.

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