• FlightNetwork

FlightNetwork

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Overview

FlightNetwork has a rating of 3.1 stars from 1,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience, and second time. FlightNetwork ranks 17th among Travel Search Engine sites.

  • Service
    276
  • Value
    271
  • Shipping
    152
  • Returns
    208
  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 53.2%
Positive
99
Neutral
13
Negative
74
108
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How would you rate FlightNetwork?
Top Positive Review

“HiMy name is Alvaro Piedrahita”

Alvaro U.
10/10/24

Hi My name is Alvaro Piedrahita. Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.

Top Critical Review

“Bad experience”

Robert P.
8/31/24

I have no confidence in how Flight Network integrates with the airline reservation system. The reservation/email provides zero, nada information about seat assignments. This is an extremely unacceptable and unprofessional way to do business.

Reviews (1,269)

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Reviews that mention popular keywords

flight network (304) credit card (71) customer service (236) travel agency (19) booking agent (8)
Thumbnail of user lizh29
Canada
1 review
0 helpful votes
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January 23rd, 2016

I have arranged several flights with Flight Network over the past few years and in each case everything went perfectly smoothly. The last 2 trips I arranged I had problems(unrelated to Flight Network) requiring phone calls & help. I could not believe how courteous and helpful the real person on the phone was in assisting me. Kudos!

Thumbnail of user jeanj377
Germany
3 reviews
3 helpful votes
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June 11th, 2022
Verified purchase

Quick responses.
Trustworthy platform.
Great service.
Great telephone support.
Quick checkouts.
Great deals and most importantly, a great staff and call center that don't transfer you from one department to the other.

Tip for consumers:
Book on Saturdays.
Book for a Monday or Tuesday.

Products used:
Flight booking.

Service
Value
Shipping
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Quality
Thumbnail of user robertb1491
Texas
1 review
0 helpful votes
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May 22nd, 2019

Pleasantly surprised by the process.

Only one item that may or may not require attn: I tried to load a frequent flyer # but for some reason the system does not give American Airlines Frequent Flyer program as an option (somewhat surprising since my reservation includes on flight on American?)

Thumbnail of user dl317
Canada
1 review
0 helpful votes
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November 3rd, 2019

Couldn't be more pleased booking our trip with Matt. Everything was explained clearly. She was very helpful in getting the flight needed with the least waiting time at the airport and the right price. She was patient, polite and friendly. She attended to every detail with precision. I had to call back and ask more questions and I had another wonderful man called Thomas who was once again so patient, so kind and so thorough. I would highly recommend Flight Network to anyone looking at booking flights. Very professional! Thank you for making our experience a wonderful and easy one!

Thumbnail of user joannea33
Canada
1 review
0 helpful votes
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November 23rd, 2017

It was very easy to book and the confirmation came within minutes. It was really nice not to have to enter excessive amounts of information or have to wait a long time for it to process. A previous booking on the same flights made earlier today was cancelled so fingers crossed this one works out. So far so good!

Thumbnail of user ec147
California
1 review
0 helpful votes
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September 27th, 2019

I was led to their site from Kayak which promised a $159 two play plane ticket from sacramento to Seattle, upon clicking it and at the end of the purchase they state I am charged $448.90. I call spirit up and they say it looks like I bought direct from them and I paid $355 for the ticket. I don't know how a site can claim to sell for $159 and then charge 3x as much at the very end. I think they just plug your info into the airlines site itself, charge you $100 more and then maybe sell your info. Very shady company. As of now they are still listing $159 flights, I had purchased yesterday. And they don't refund anything of course. I didn't add any bags or anything. Stay away

Thumbnail of user giedrek4
Florida
1 review
0 helpful votes
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May 21st, 2021

Customer service always need wait very long until someone answer, I waiting 3 I waiting 3 hours on hold! Flight does not update... cancel my flight and they did not send email...
Just want money but customer is last place

Thumbnail of user dawnw174
Texas
1 review
0 helpful votes
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April 29th, 2019

I booked a flight for myself and 6 friends. Price reduced a month after and when I informed them, they only offer a credit not refund by check as stated on my receipt. This credit also expires in one year. I only travel once a year and if I had booked directly through airline I would have been reimbursed by $220..

Thumbnail of user soohyuna
Canada
1 review
1 helpful vote
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March 20th, 2019

I accidentally checked one of the boxes for insurances which I did not want. I called the service center immediately and the agent was quick to refund it. I was surprised to see how they were listening to me and cancelled the insurance option without bothering me!

Thumbnail of user bib9
Singapore
1 review
0 helpful votes
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April 25th, 2023

Book a ticket with them but when you check in at the airport that is no booking record found in system. When you contact them, than they send you the check in booking number. But is too late, counter closing at 10 only left 9 min to check in. Make me miss my flight and they not refund my money.

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Value
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Thumbnail of user hamada99
Saudi Arabia
1 review
1 helpful vote
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August 5th, 2021

The company will not refund you a ticket no matter what. You get an auto response from them asking you to contact them directly by the phone which is not a true phone number. Please be aware of this company.

Thumbnail of user ravinders3
Canada
1 review
0 helpful votes
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August 16th, 2015

The website is easy and fast to navigate and gave me a good comparison of all available airlines flying on that route. I was able to find the right dates of my travel with lots of saving. I would now always use this for my travel bookings and would recommend to everybody. Thanks FlightNetwork!

Thumbnail of user rays65
Canada
1 review
0 helpful votes
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August 16th, 2015

Booked a flight to Florida for our upcoming cruise. Flight networks pricing was the best and online availability for flights was extensive. The entire information is presented and it is only left up to us the decide which carrier to book with. Very pleased with everything as I encountered no difficulty in booking flights.

Thumbnail of user louiseg203
Australia
1 review
0 helpful votes
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December 19th, 2021

I would give minus stars if I could. This company is a hoax, we have purchased Flexi flights and want to change them due to covid cases in Ireland. We have been on hold in total for almost 10 hours in total and have been passed around 6 different people all saying the same thing "you have come through to the wrong department, we can't help and will have to transfer you". After 2 hours the times up, the call drops automatically and you are back to square one. I would not recommend this company to anyone.

Service
Value
Returns
Thumbnail of user atmeshk
Australia
1 review
0 helpful votes
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December 26th, 2022

I have booked the flight with this people terrible customer service. They extra money from me to for the preferable seats and they never paid that to the airlines and there customer service agents are ending up giving me misleading information and I have paid another charges for the same to airlines
Completely fraud people and they end up giving that they cant do anything
If you find even couple of dollars extra with someone else go with them do not buy anything from here
I have to go fare trading for my money and still didn't get anything.

I have regret on my biggest mistake buy reserving through them

Tip for consumers:
I have booked the flight with this people terrible customer service. they extra money from me to for the preferable seats and they never paid that to the airlines and there customer service agents are ending up giving me misleading information and I have paid another charges for the same to airlines
completely fraud people and they end up giving that they cant do anything
if you find even couple of dollars extra with someone else go with them do not buy anything from here
I have to go fare tr

Products used:
Flights tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user mitchellc132
Florida
1 review
0 helpful votes
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June 24th, 2021

Would not recommend booking your flights travel through this firm. Extra costs will be applied if you need to change a reservation or no refunds will be given if you need to cancel. Waiting for 1.5 hours to talk with someone... Good luck.

Tip for consumers:
DO NOT USE THIS SITE.

Products used:
airplane ticket.

Service
Value
Quality
Thumbnail of user ahmeda933
Saudi Arabia
1 review
0 helpful votes
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June 21st, 2022

This company is the worst, take care they will cheat you and deduct value too much bigger than the displayed one, don't deal with them and their customer service is the worst in the world no answer on phone keep on hold even if you stay one day and cut the line without answering you and on email they will rely after one month, really they stolen your money

Products used:
tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user skyeo7
Australia
1 review
1 helpful vote
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June 10th, 2021

SCAM alert
Booked tickets x4 was unable to use due for name error. Was told I would receive a refund and that someone would call me back. This did not happen, same issue on the way back for our return ticket. Was promised I would recieve a call back before my return flights. No one called! Had to rebook return tickets also. I emailed them once again, explaining the x4 unused ticket issue (requesting a refund) and was responded to, by them saying "thankyou we can see you used your flights, please contact again if you need any confirmation". There goes $4500 of flights! Disgusting SCAM alert!

Thumbnail of user abhishekr39
Canada
0 reviews
0 helpful votes
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January 19th, 2022

My calls were put to long hold, was lied by customer service agents and calls were hung in middle of conversation. Don't try to rebook or cancel your flights with this agency. I had to contact Better Business Bureau to get my whole refund and took almost 2 months.

Service
Value
Shipping
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Thumbnail of user michaelw1560
Malaysia
1 review
0 helpful votes
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November 3rd, 2019

A few entries and clicks the booking was done. Sure, the obligatory upselling options. But the the first price shown will be final and there is no need for special payments.
Debit Cards are accepted as well.

Thumbnail of user grahamf69
Canada
1 review
2 helpful votes
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January 7th, 2022
Verified purchase

I called to change my flight date (as website wouldn't let me do it). I waited on hold an hour and a half, just to be told they would have somebody get back to me within 72 hours. After waiting to hear from them for six days I called back and waited on hold for THREE HOURS only to be disconnected. The travel date was approaching so I ended up starting over and booking a brand new flight. They are so hard to get ahold of. I will be avoiding this company in the future.

Service
Value
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Quality
Thumbnail of user shannonj284
Australia
1 review
0 helpful votes
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July 5th, 2022

I booked a flight through this provider. They contacted me that the airline had changed the flight and to contact the airline if there was a problem. I had to cancel the flight, but the airline provided my refund to the FlightNetwork. It has been MONTHS and they have still not forwarded me a cent of this money. Even then, they're offering to provide me with less than half of what I paid for some "service fee". What service? You can't respond to my emails within a month!

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Value
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Thumbnail of user shaherosem
Australia
1 review
1 helpful vote
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May 31st, 2017

I booked my tickets to Canada from Australia and didn't have a good service.

Also again I tried to book a flight and they have taken a lot of money from me. I am trying to call them NO one is answering. Very poor service.
Do not recommend it at all.

Thumbnail of user khoopeisiang
Singapore
1 review
1 helpful vote
  • Send Message
June 12th, 2023
Verified purchase

Zero star. To contact them after you make a booking. You can only call the hotline or live chat. And they are not able to help change the timing of the flight. They simply direct you to the airlines. I have called the airlines and they cannot change too and refer me back to flight network. Do not book through flight network! No service at all

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user dovilep
Canada
1 review
0 helpful votes
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October 7th, 2017

Hello world,
This is regarding my recent air reservation with FlightNetwork.com. Which came out to be a huge mess. As the dates went wrong in confirmation ticket. Now i am trying to look for a solution but seems like nobody can help me out. I know need to be in contact with FlightNetwork as i did but they are not ready to help me out. Then i tried to reach the airlines which are AirCanada and Lufthansa, but they cant do anything as the tickets were booked with the agency FlightNetwork. Well i am reaching out to world for help because i cannot let me $1800 go waste.@TICO@ IATA

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically responds within 9 days

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