FlightNetwork

I booked flights pre-covid and it has been two and a half years of emailing and getting the exact same automated, impersonal and pathetic email response. My case has not been updated in a year and a half according to the system. Impossible to speak with a human and utterly appalling customer service. I would never ever recommend this site and have made sure to inform all friends, family and colleagues of this abysmal service. The airline I was due to fly with has approved the refund as I contacted them directly however FlightNetwork have not acted on this nor accepted my proof of approval. Genuinely shocked at how terrible this service has been. Stay clear!

I have such a bad experience with this company. I made an additional payment in order to do a check-in online. However, they sent me an incorrect boarding pass. And for the solution, they asked me to contact the airline directly and refused to refund my money. This is ridiculous, so why I made an extra fee when I had to contact airline at the airport. They said it was a third party fault, but they did receive my money. Don't they need to be responsible for this issue? Save your money! Do not waste your time booking this company.

Excellent service with only a few clicks. The price is just as advertised.Its the site of choice for a few bookings in the last month,, mainly to the caribbean and two us cities. Will definitely recommend.

Thank you for your quick and efficient service and I like the fact that there was a name attached--in this case it was Deanne. A bit of the personal touch in this impersonal world is something which I value. Keep up the good work and since I leave in South Korea but am a Canadian, I will recommend you to all of my expatriate friends in the area who, like me, travel a lot. Thanks again and I hope that you are having a good day!

With my thanks, Jeff Young

Apparently "Any" counts as a seat selection with Flight Network. They charged me the $64 and refuse to refund it. I have their email response to my request and it's hilarious. They reference a theoretical example, instead of using my specific example. Seems to me it's better for the bottom line to charge people for things they don't want, and then fight tooth and nail against making it right. Slimy, dirtball business practices!

Of all the travel sites I typically visit, I always end up coming back to the Flight Network to book by travel plans. I have always found the site very intuitive and very straightforward in making flight arrangements. It would be nice if customers had the ability to select their seats. That's one are of improvement that I would recommend.

I booked a flight with this website that I unfortunately had to cancel due to a death in the family. While other companies that I had used for that trip were willing to accommodate changes due to bereavement and had customer service representatives who were helpful and interested in problem-solving with me, I'm afraid the same cannot be said for FlightNetwork. They did not allow me to change my reservation $300 fee plus fare difference. Andraes, the customer service representative was to put it simply useless in response to trying to help, and he was a bit snide. I would say I hope the company takes action to limit his contact with customers, but given their ridiculous policies, I would say such an incompetent and rude person actually represents their company well. Companies like this are supposed to make traveling more convenient and easier. In a difficult time for me and my family, FlightNetwork did the opposite. Stay away!

Working with them on rebooking on an open ticket that was cancelled due to Covid. They make you wait for hours and finally only checks 3 dates and says nothing is available, call again with other 3 dates which again might not be available after long wait. They just want to keep you money. Bad customer service and we might loose $3000. Do not book through this website.

I believe i was tricked into taking cancelling insurance on my trip. You advertise your rate at 11$ for trip cancellation in big letters but you put a small printed message at the bottom of the page that says per person per night. I thought the insurance was 11$ that is why i took it. I had no chance to review the cost of my trip with insurance, as soon as i pressed confirm there should be a screen with the payment review before it became official. I called right away to cancel but was told that the best you can do is 50% off. I don't want this insurance. I feel like i was tricked. I will be contacting the better business bureau as i feel this is not right.

No need to book the flight through this agency. It is much better to book the flight directly from the airline. Much easier to make changes, and better customer service. Flightnetwork.com is just extra trouble with no extra services compared to book the flight directly from the airline. I wish I booked my flight directly from Norwegian airlines.

Also please don't buy something called cancellation protection policy'! I naively thought you could cancel your flight for any reasons and get refund, but it turns out that there must be some reason to cancel the flight, and certificates are needed from the insurance.
I needed to cancel my flight urgently, but the insurance company has no customer care phone number and, after 1 day, they have not yet replied to my email. I contacted the flight network.com customer care service, and they say that insurance will reply within 3-5 days. Well, my flight is in 5 days! What a scam!

BEWARE! They are a complete and total scam. Paid $200 for seat selection. When they airline changed my flight to a partner airline, they said to contact flight network to have them re-submit my seat selection. After calling for a month, almost every day, I was kicked around from team to team and given a complete runaround. I never got my seat selection, and I never got my money for seat selection refunded. They will make your travel experience HELL. I ended up having to pay ANOTHER $200 to select different seats. Stay away- it is worth it to pay more and book through the airline, or a reputable travel agency.

I'm in Vietnam trying to book a flight. Upon. Realizing my error I made quick contact with your rep. She made the required arrangements in very good time and I was very satisfied with the results. Thank you again.

Worst Flight Booking platform

I would rate 0 for this platform. 2 days back I got best cheap offer from this platform from Delhi to Calgary flight. I booked it right away and also got confirmation email, money was deducted from my card. I was really excited for my plan and already started packing. However, today in the morning in my Junk folder I see an email for cancellation of flight. FOREALL!

With no reason of cancellation.
Disgusting service, would never recommend this to anyone

Also, they don't answer calls!

I've been waiting 2 years for my $1400 refund due to covid cancellation.
Flightnetwork has said Qantas only refunded $504 of the total amount - which they received.
After speaking to Qantas, they said the entire amount Was released back to flightnetwork.
So it's obvious that Flightnetwork has received a full refund, but are only partially refunding the customer, and pocketing the rest.
I tried to rebook my flights, but was told I would need to pay over $2000 in fare difference... even with $1400 in credit - the actual plane fares were $1420! SCAM SCAM SCAM!

I booked a set time and date, pressed approve and received a different date and time.
When I asked to change it they asked for a 400 dollar change fee - this is where the money is made.
Thankfully I took pictures as below
To make it worse when given an Australian number, it was disconnected and the manager refused to take to me

I purchase an air ticket via flightnetwork recently. The entire transaction was conducted in USD but today I received my credit card bill. FlightNetwork charge the transaction in CND and it is 12 dollar more than I was quoted. In addition, my credit card company also imposed a foreign transaction fee for this transaction.

I will never buy anything from this terrible company again. Never.

I got to FlightNetwork via Skyscanner and was happy with the price and booking process. BUT, then i needed to change the return flight. Of course i expected to pay a charge to do so, but it proved impossible to contact them to make any changes. Result, return leg forfeited and an expensive one-way flight booked. I WILL NOT be using them again, would rather pay a little more with someone else.

FlightNetwork had the best price for a multi-city series of flights. However, my online purchase would not go through. I called the hotline, and customer service rep, Abdul, identified the glitch immediately, fixed it, and ensured that I got the right series of flights on the spot.

My flight cancel! 30 euro fees for refund! But no refund. No answer, nothing. In phone you can't reach them, they sent you to check your refund status on your page) what is shows that flight is okay, even a airtight company ( in my case gulf) officially sent a note about it

While booking the ticket they say you can cancel the ticket in 24 hrs, but when try to cancel they charge $57 cancellation fee. ***This i find a real cheat***, why can't you mention about the cancellation fee at the front page itself. Very bad customer service****

We had a problem booking on line with the seat reservation so we called your office and spoke to Dildar Shaikh. Our trip was a bit difficult because we wanted to make a triangular
Voyage and dealt with different airlines. Anyway he resolved our problems and we were most happy with his suggestions. Please express out thanks to Dildar and will certainly use your company for future bookings.

PI booked with flight network last time in Dec 2016. The price was dropped and they gave me $198 price drop protection, which i used in my next flight. They are doing well, but check all the terms and condition before booking the flight.

I make an online reservation on March 20th for a flight from Paris to Bali for a total sum of 1529, 20 and I am called to confirm the reservation, I confirm and I see 5 days later on my bank statement a levy 1529. 20 and another additional levy of 1000. They justify this as an extra because the flight was not available and say that I accepted by phone, it's totally wrong! And they send no invoice or email. I file a complaint immediately against this company. The flight does not even cost that price on the website of the airline!