• FlightNetwork

FlightNetwork

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Overview

FlightNetwork has a rating of 3.1 stars from 1,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience, and second time. FlightNetwork ranks 17th among Travel Search Engine sites.

  • Service
    276
  • Value
    271
  • Shipping
    152
  • Returns
    208
  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 52.9%
Positive
99
Neutral
14
Negative
74
108
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How would you rate FlightNetwork?
Top Positive Review

“HiMy name is Alvaro Piedrahita”

Alvaro U.
10/10/24

Hi My name is Alvaro Piedrahita. Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.

Top Critical Review

“Bad experience”

Robert P.
8/31/24

I have no confidence in how Flight Network integrates with the airline reservation system. The reservation/email provides zero, nada information about seat assignments. This is an extremely unacceptable and unprofessional way to do business.

Reviews (1,270)

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Reviews that mention popular keywords

flight network (304) credit card (71) customer service (236) travel agency (19) booking agent (8)
Thumbnail of user brookev70
Australia
1 review
0 helpful votes
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October 28th, 2022

I booked a Flexi airfare as I knew I may need to change my flight. When I went to change my airfare to the following day, they said I had to pay the full airfare cost for the new ticket. I asked why I would purchase a more expensive Flexi ticket to then have to buy a new fare again. They said my saving was booking fee and cancellation fee. I asked why I wouldn't just not turn up for my flight and buy a new ticket myself from the airline as it is is costing me the same. They had no answer. Do not buy a Flexi ticket they NOT FLEXI I would give zero stars if possible

Tip for consumers:
Check Flexi airfares full terms and conditions

Products used:
One way flight

Service
Value
Quality
Thumbnail of user rd99
New Jersey
2 reviews
5 helpful votes
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August 2nd, 2017

FRAUD! Trust me and the maaaany other negative reviews. They showed me a good price, my credit card was charged, and then they said my flight was cancelled because my credit card company declined. I confirmed that my credit card was not declined and that the charges had gone through but they just kept repeating that my card was declined... even after I got my credit card company on the phone who confirmed again that it wasn't. So now I have no flight and charges on my credit card to fight.

Thumbnail of user shaikhs
Saudi Arabia
2 reviews
0 helpful votes
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April 30th, 2023

They issued ticket with PNR but in fact they are not settling the payment to airlinline therefore airline has rejected to allow me for travel so ti suffred a lot and even they not refund my money & worst customer service

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user jacquileneb
Singapore
1 review
0 helpful votes
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October 14th, 2015

HI, I was sent through to your site from Jet Radar. I made a booking through you for Air Asia. However I was not able to access the e-ticket afterward. I wasn't able to select to add baggage and since making the booking I haven't had any luck going through the air asia site to enter the booking number to access the booking to add this. Very frustrating. I would like to cancel the booking if I cannot add baggage before taking off.
Thank you
Jacquilene

Thumbnail of user lesliel64
Thailand
1 review
0 helpful votes
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December 1st, 2017

I was double change for my ticket for a start And due to bali volcano at the moment i was supposed to fly on the 2 Dec of course i m not going anywhere near bali at all.

So i ask Flight network to chance route to singapore the guy put me on hold for 25 min,
Saying it will cost 150 US +Price different becoz i change the route but is not i do not wanna to go to bali is dangerous go there at the moment,

Then i ask him can i cancel my to & return flight to bali but keep the Bangkok -Rome original flight, He ask me to hold again, i was waiting for 30 mins I give up! Stay Away from flight network! U can't choice your sit from airline At all..

Thumbnail of user puttaveeraiahp
Canada
1 review
0 helpful votes
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July 8th, 2017

I am very appreciative of the service rendered in bookings 4 tickets for multi-city flights.

The agent based in Mumbai went out of the normal to find the best price. I was so impressed by this young man's approach and knowledge that I asked him to look out for the business class ticket for myself and my wife to BLR, India from YYZ in the month of January 2018.

Prabhakara

Thumbnail of user karinaj26
China
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Flight Network sold me a flight itinerary that doesn't adhere to the rules and regulations of stop-over countries. As a result, I almost missed my flight. I booked an itinerary from Shanghai to Cairns and there are connecting flights in Hong Kong and Papua New Guinea. The latter, however, doesn't allow for transit that exceeds EIGHT hours. Flight Network's itinerary had me there for TWELVE hours. It was for this reason that I found myself at Shanghai airport having completed all declarations, the vaccination certificate (AND TRANSLATION), etc., crying, running through customs and finally running for my gate. I am very disappointed with the UNRELIABLE service rendered by Flight Network. When booking, one assumes that the flight itinerary they purchase is one that adheres to the rules, etc.

Value
Quality
Thumbnail of user rogerss5
Canada
1 review
0 helpful votes
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September 3rd, 2019

Cheap!
Free baggage for 2 50Lb each
And 2 more bags inside!
And clear information!
And operator behind the line answer you very fast that you never seen in canada before!
And itssame about information! CLEAR!
No hiden fees!
No unknown sign for regular people!
No ask too much information and they just respect really not just the face to your time!
Wich country created this? Just thank you!

Thumbnail of user alfl11
Canada
1 review
0 helpful votes
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October 13th, 2015

I entered the wrong expiry date for my VISA. Within 30 minutes I received a call to let me know. I called VISA to get things straight, I then called back to Flightnetwork, and it was fixed right away.

Thumbnail of user shaunal20
Canada
1 review
0 helpful votes
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October 10th, 2020

I am not giving any stars here. If anyone wants to book the flights DO NOT EVER BOOK THROUGH FROM FLIGHT NET WORK! As believe me if you do. In the case you need to rebook-cancel or something else. It's going to drive you crazy! I have been waiting for more than 4 hours and made calls several times. The end of the day my problem still not solving yet. No body knows what they are doing. My suggestion is do not ever book the flight through from here..

Thumbnail of user matthew070712
Singapore
1 review
3 helpful votes
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May 21st, 2023
Verified purchase

My air tickets (booked via Flight Network) to Frankfurt in Nov 2022 was cancelled due to a airport strike and I had no choice but to seek a refund. After more than 6 months, the refund is still pending airline refund. I called Flight Network numerous times to request for assistance and escalation. Flight Network claims that the refund is still pending from the airline (Luthansa/SIA)

* FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sardharkhan25
AE
1 review
0 helpful votes
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August 23rd, 2023

Booked tkt through flight network and cancelled for some personal reason. I approached this agent for the cancellation. As per them they can't cancel or any modifications. I have to approach directly airlines. The agency used their email account and credit card information for booking. For my difficult to get the full information as it is not mine for the verification. Somehow I have managed to reach the airlines to cancel the tilts for 4 passengers. Which is the total amount 2100AED. After the cancellation the airlines refunded approx. 900 AED to the agent. It had been more than 4 days the agency didn't come back to me for the refund amount. When I asked the agent, he said that they will charge 162 AED per passenger for doing nothing. So I will get 300approx. I want to give negative star instead single.

Tip for consumers:
Pls don't book flights with this agent

Thumbnail of user augustot
Australia
1 review
1 helpful vote
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October 4th, 2015

Everything went all smoothly. Best value for money tickets available here. Thanks so much as we will have more pocket money to spend. Kindest regards Dr Gus

Thumbnail of user sherryc52
Australia
1 review
1 helpful vote
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March 25th, 2017

Don't bother booking with them, they give you excuses that the transaction declined although there is more than enough money on the card and then charge a higher fair... SCAMS!

Thumbnail of user johnc828
Canada
1 review
0 helpful votes
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September 21st, 2017

The only issue I had was when confirming flight it got into an endless loop for over 15 minutes, so I backed out one level and tried again with no problem

Thumbnail of user joanh64
Canada
1 review
0 helpful votes
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September 21st, 2017

It was easy and effortless to book from Flight Network. Price drop guarantee is a bonus. I highly recommend this venue for booking flights near and far.

Thumbnail of user leslieb121
Mexico
2 reviews
0 helpful votes
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January 22nd, 2018

Unlike quite a few other services of this type I've tried, FlightNetwork was quick, easy and efficient to use. 2 tickets in minutes. AND excellent communication.

Thumbnail of user crossd2
Austria
1 review
0 helpful votes
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June 22nd, 2018

Will bill you absurd amounts for any sort of change to your flight... stay far far away, book directly through the airline or use a legit service like Expedia

Thumbnail of user merryl20
Canada
1 review
0 helpful votes
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May 17th, 2019

Excellent I've been booking this in other place took forever to complete and end up cancelled 4 times, with flight network takes less 30 mins to confirm

Thumbnail of user stephaniec559
Canada
1 review
0 helpful votes
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September 8th, 2019

I have used FlightNetwork for years! It's is like going to a travel agent in your own home! Shopping online saves time and money. It doesn't get better than that! Thank you FlightNetwork!

Thumbnail of user jamesp3762
Australia
1 review
2 helpful votes
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April 14th, 2022

After sales Customer Service/support is not good. Avoid For peace of mind.
Spoke with 8 india call centre staff. None of them are helpful. Worst experience ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nelisiweh
South Africa
1 review
0 helpful votes
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May 30th, 2022

I'm so frustrated trying to make a change. Their customer care email is automated. When call you don't get through I don't know how they operate. Can anyone please help

Service
Value
Thumbnail of user brighamg2
Australia
1 review
7 helpful votes
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March 17th, 2020

Don't try and cancel a flight during a global pandemic, they won't even answer the phones or emails. Just hopeless in an already stressful situation. Never again!

Thumbnail of user dons130
Canada
1 review
0 helpful votes
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July 5th, 2017

As always, easy to navigate site. All info there yet still simple to get around. Been using Flight Network for many years now and will continue. Thanks.

Thumbnail of user aureliem4
AE
1 review
0 helpful votes
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June 21st, 2021

Tried calling them 5 times and stayed in line for 30 minutes without having anyone who answered the phone. Also, know that they ONLY have a UK number! I managed to get an email from them now but it takes AGES to get an answer and SUPER EXPENSIVE to change a booking - like Ive never experience with any other travel agencies.

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically responds within 9 days

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