FlightNetwork

We thought we were directly scheduling a flight with Iceland Air, but somehow we were hijacked to the Flight Network site and were charged us $60 more than if we had directly booked with the carrier. When we went to cancel the Flight Network tickets 5 minutes after booking, we faced a $90 cancelation charge. A scam!

The friendly woman ( Debby) was extremely helpful and without her I would have not been able to get my ticket!

It's a smooth experience. The sight is easy to navigate, there are a lot of options to choose from and every detail is easy to understand

I booked air ticket. But so far ticket copy didnt received. Poor customer support. Will file a case sure. In email they told that ticket will be received in 12 hours. Customer support asked me to wait for 72 hours. Travelling in 2 days. What is the use of waiting 72 hours!?!

IT IS NOT SAFE TO BOOK ON FLIGHT NETWORK

Payment method change - redirect to Klarna

After choosing the preferred payment method that had a discount associated and entering credit card details I was redirected to Klarna where a SMS verification and bank account verification was performed. Without any further confirmation the non-discounted price was billed to via Klarna Pay Later.

It is unclear to me if this redirect of payment method is on purpose and therefore fraudulent or if this was an accidental server glitch.

Klarna informed that Flightnetwork can easily mark the payment as received once this has been charged to my credit card.

Customer Support is completely inept and is not willing to send me another payment link for the credit card payment (which gives me travel insurance) and cancel the Klarna payment.

Neither are they willing to look into and provide the server log details that shows that I actually chose Credit Card payment and provided my details. I had 3 people sitting next to me when I did the transaction and they can all confirm the right payment method was chosen and the details entered.

Flightnetwork's reluctance to assist with the problem which does not cost them anything makes me think this is an intentional fraud so they can show up at the top of skyscanner but eventually evade the discount through this payment redirect.

In case you had the same experience please post here so that it shows that this is not a once off server error.

By the way, the standard FN response to a review on Trustpilot is: As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.

LOL, there is no private section on a Trustpilot review.

There are so many upsells it was awful. You also charge for every single thing and deliberately make it obtuse to turn down extra charges. This is not a budget airline but the website is worse than the budget airlines. Completely outrageous.

A bit tricky to skip all the add-on extras but is a well built website

All good, Website was fairly easy to use and a offered fair price compared to other airlines

Tedious to use. Carrier had too many hidden extras that should have been given with their up front pricing.

Was very good so far.
I hope the journey will be as good

I'm booking two one way tickets but may have been charged for just one.

I had to try it 3 times before it went through and every time it said something different

Horrible, never received an e-mail confirmation or an itemized receipt, however my credit card was billed.

All was very clear! The information and details, also the response was super fast.

Great experience and fast check out time. Super quick and great deals

Easy to book a flight, easy to follow all prompts. Would recommend to anyone.

Never book tickets through Flight Network again. This will also impact the credit of Cheap flights.

Everything went smooth and easy! Flight network always has great offers!

The whole procedure was easy. Nothing special comparing to other web-sites but still ok

Booking was smooth. Now let's see how everything goes from here.

Smooth process easy to navigate good price thank you for your service

It had many Fee's options, but very easy to avoid.

The extras are confusing. I get these for free with some other airlines.